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samurai-drugstore.jp -Official- Reviews 2

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TrustScore 3 out of 5

3.2

Online Pharmacy
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Company details

  1. Online Pharmacy
  2. Pharmacy

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3.2

Average

TrustScore 3 out of 5

2 reviews

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Rated 2 out of 5 stars

Items are good but customer service is horrible

I ordered a month and a half ago and my item got stuck in customs. When I reached out to samurai drugstore they just asked me to reach out to customs. When I told them I needed their help with the order, they just kept telling me it was my issue and I needed to find out where the package was.

When I said I planned to dispute the charge if they didn't do something about the lost package, they finally offered to do something but it would take 2-3 months to resolve. My package eventually started moving again and got to me but I will not be ordering from this site again. The complete lack of accountability for the package and customer service is unacceptable.

1 April 2023
Unprompted review

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