Sandelier Reviews 178

It took a while to arrive due to customs delay. I was excited to receive it as I had seen many ads. 4 stars only because the background up close is blurry, but at small distance it is fine. Customer service was prompt each time I reached out. My family watched it trickle over and over it was satisfying. Happy with purchase.

These guys have a very bad report on ‘scam’ reviews. If your unit is delivered faulty they will typically not respond for more than 14 days after which time your warranty expires. Yes that’s correct, you only have a 14 day warranty on a very expensive product. Also very hard to navigate the site for returns and there are no contact phone numbers, a bad sign from the offset. Learn from me please, these are bad people here and very unreliable.

So far I am still waiting for my package after ordering approximately 6 weeks ago. I cannot get any information on where my package is or when it will arrive. I ordered express shipment to hopefully speed up the shipping yet it still is just sitting somewhere or lost. They were Christmas presents for my children and now I never know when they will arrive. They're website shows beautiful pieces that my children wanted and I cannot get them or even my order resent knowing I am frustrated with this while process. They need to figure out a better system.

Shipping took awhile, but because it is coming from far away. I even freaked out b/c it was taking so long, but it was explained to me of the time frame, so I tried to be patient.
Received it, in perfect condition. It's beautiful and I cannot wait to display it.

I ordered in early November in hopes for a Christmas present for my son. After a few weeks my order was in a standstill. I contacted Megan to let her know something doesn't seem right with my order and she shrugged it off as no big deal again and again. Well it is January 19th and still nothing after 2 months. I have requested my money back and for someone to call me several times and her response is "we do not offer phone support". Thinking this company is a scam. Also had no idea this is coming from Hong Kong and judging by some of the reviews the quality is just not going to be worth it. Horrible experience all around.

Absolutely beautiful! It took a long time getting here but was well worth the wait. I ordered the Original Sandelier as gift to a family member however the entire family is enjoying it. And enjoying it so much, I've already ordered another one for my best friend. A second family member has put in their request for their favorite color and I'll be ordering that one soon too. Well worth the money and hours of enjoyment!

Absolutely beautiful and mesmerizing! My daughter loves her 'ocean sphere '

Best money I have ever spent. Kinda want to order other colors……

It took a while for it to arrive so have to be patient, but we have been mesmerized by it. It captures our attention every time we flip it. Relaxing and beautiful.

I ordered this as a gift for my parents and they love it!

I had gotten my mother and mother in law one each for Christmas, the smallest and one one size bigger. My only regret is not getting myself one, and a gigantic one at that. When the time comes and I have the money to do so, I most certainly will, they're absolutely beautiful.

It is pretty and I feel well made. The only reason it's not 5 star is because:
1. I didn't realize how SMALL it would be (my fault)
The wall one looks so beefy in the demo the small one is well....smaller than a piece of 8.5x11 paper.
2. The colors of the sand are not at all what I expected. I wanted more of a brown/tan and this is orange/rust. Too bad.
However - that said - I do feel it is quite pretty and I so sincerely like it.

The perfect family gift! We can't keep our hands off this gift. Everyone in the family loves getting a chance to create a new scene when they walk by. Thank you for a wonderful product that will give us enjoyment for years to come.

Nice looking product but not made well. Found some of the same products sold on Amazon for $100 instead of $600. Came straight from Hong Kong. Feels like a scam.

I ordered Sandelier for myself before Christmas. I like watching the “snowflake” patterns (no 2 alike). My kids liked it so much that I ordered each of them one in their color preference. It’s nice that you have different color options to suit more people.
My only suggestion would be to include the proper gauge syringe to adjust the balance of air vs fluid contained within.
Other then that I was pleased with the quality & the fact that it arrived as described.

I really love this product. I loved it so much that I bought a second one. The customer service was responsive and the product itself is entrancing. It’s so much fun to turn it during the day and to see the unique beauty every time. My one criticism is that I wished that Sandelier used someone other than the USPS to ship their products. As a customer, I would like the option to expedite my shipment or use a more reliable carrier. Sadly, the delayed shipping reflects badly on Sandelier which is unfortunate given how well their product is packaged and how truly unique it is. If it weren’t for the shipping, I would give them a 5-star rating.

Package arrived in time for Christmas which was great. Item was in tact but unfortunately straight out of the box it doesn't work as it should, with it having too much air in it - sand gets stuck and doesn't fall as it should. Now I have to chase down a needle and injector from God knows where, to fix something that was defective out of the box! Not happy. Also the base is super light and not at all appropriate for the weight of the round picture that sits in it... Easily tipping over if knocked. Would probably give 2.5 if allowed.

I purchased 2 of these for Christmas gifts. Neither work as they should or as advertised in the videos. The sand trickles down like mud and the wall mount type is not balanced so it drags the wall and causes damage. The company refuses to refund the purchase because it has been longer then 72 hours since the order

Product arrived just in time for Xmas and in good condition. Prompt informative and polite reply to my query on progress of shipping.

This is an update of my prior 2 star review where I expressed doubt as to the legitimacy of this site. I received my wall mount rotating sandscape today, this site is legitimate. Shipping times are a bit longer than stated and you will get a tracking number that won't update for a week or more just saying label created. I did not update the prior title in an attempt to show it is the same review by a real person since there are so many fake reviews out there these days.