Very pleased with our experience. Bradley was a lovely friendly knowledgeable guy who was a pleasure to deal with. Would recommend these guys to anyone in the market for a new car.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had quick and flawless exprience in acquiring my new vehicle. All processes went smoothly and a few days later I had my new set of wheels. Thank you to Daniel, Andrew, Andy and other Sandown Cherry... See more
Company replied
I received a very poor customer service and care. Some of the salespeople were only interested in selling cars than meeting customer experience and customer satisfaction. The Information relating to a... See more
Company replied
Friendly professional and understanding Very helpful on securing the purchase of the new car
Company replied
Company details
Written by the company
Sandown Group are proud representatives of the Chery brand. Our modern and well-equipped retailer is located in Newbury.
Contact info
Chery Newbury, 123 London Road, RG14 2BX, Newbury, Berkshire, United Kingdom
- 01635 924787
3.7
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TIGGO 9
Very pleased with our experience. Bradley was a lovely friendly knowledgeable guy who was a pleasure to deal with. Would recommend these guys to anyone in the market for a new car.
8 October 2026
Reply from Sandown Group - Sandown Chery Newbury
Thank you for your fantastic review, John! We're delighted to hear you had such a positive experience with Bradley and the team at Sandown Chery Newbury. It's lovely to know Bradley's friendly and knowledgeable approach made your visit so enjoyable. We really appreciate your recommendation and hope you're enjoying your new TIGGO 9!
I had quick and flawless exprience in…
I had quick and flawless exprience in acquiring my new vehicle. All processes went smoothly and a few days later I had my new set of wheels. Thank you to Daniel, Andrew, Andy and other Sandown Cherry staff I interacted with several times and were very helpful
19 September 2026
Reply from Sandown Group - Sandown Chery Newbury
Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that your vehicle purchase was quick, seamless, and hassle-free from start to finish.
It’s wonderful to know that Daniel, Andrew, Andy, and the rest of the Sandown Chery team provided helpful support throughout your journey and helped make the experience such a positive one.
We truly appreciate your kind words and your business. Enjoy your new vehicle, and we look forward to welcoming you back in the future.
Friendly professional and understanding…
Friendly professional and understanding
Very helpful on securing the purchase of the new car
15 September 2026
Reply from Sandown Group - Sandown Chery Newbury
Thank you for your wonderful feedback. We're delighted to hear that you found the team friendly, professional, and understanding throughout your experience. It's great to know they were able to help make securing your new car a smooth and enjoyable process. We truly appreciate your support and wish you many happy miles in your new vehicle!
I received a very poor customer service…
I received a very poor customer service and care. Some of the salespeople were only interested in selling cars than meeting customer experience and customer satisfaction. The Information relating to a smooth transaction process were not accurate and are lacking , not sure if it was intentional.
15 September 2026
Reply from Sandown Group - Sandown Chery Newbury
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.