Sandra Davidson Estate Agents Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the process smooth and stress-free. Many people highlight the excellent customer service, noting the team's efficiency, prompt communication, and dedication to keeping them informed at every stage. Reviewers also appreciate the quick response times and the overall ease of dealing with the company. However, a small portion of people were dissatisfied with the service, mentioning issues with unreturned calls and a lack of follow-up. Some customers also reported unprofessional behavior from an estate agent, and a lack of communication regarding property inspections.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, reliability, and care... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a sale fall through, Sandra Davidson managed to get me a new offer very promptly. They were helpful, supportive and did their best at all times. All of them were superb but Lesley in p... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience buying our 1st house With Sandra Davidson with Brother Asad & Brother Rizwan Hanif and Lesley Putnam they all ara amazing they are very prompt with all the enqu... See more

Company replied

Rated 5 out of 5 stars

Amazing experience buying my first house in Seven Kings with Rizwan Hanif and Lesley Putnam. They were always helpful, reassuring, and easy to deal with. At times I felt a bit impatient, but th... See more

Company replied

Rated 5 out of 5 stars

It is my pleasure to write a review about the staff of Sandra Davidson estate agents in Redbridge IG4. I found the staffs like Hamza, Sandip, Shivani , Dawod Taymoor are very friendly, efficient, h... See more

Company replied


Company details

  1. Estate Agents

Information provided by various external sources

Established for over 20 years Sandra Davidson Estate Agents have long been recognised as a leading independent estate agent providing Residential Sales, Lettings, Guaranteed Rent and Property Management in East London and Essex including Ilford, Redbridge, Newham, Barking & Dagenham, Havering and Waltham Forest.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

A Big thank you to Monty and team

I can’t thank and appreciate Monty and his team enough who helped me let my property under tight timelines due to a personal situation.

They came across as hard working professionals but also with a personal touch which made them exceptional and unique they are the best estate agents I have dealt with.to be honest I had engaged other agents but looking at the effort and hard work Sandra Davidson put in, I wanted to let my property through them and they did find me the right tenant

In my first meeting with Monty he came through as someone I could trust and who would take care of my property and find me a suitable tenant , he patiently heard my requirements and promised to find me someone who would fit my requirement and they did exactly the same

The team who deserve special mention ( Zak , Redwan, Hamza, Shivani and Zaid) lead from the front brilliantly by Monty

Also would like to specially Thank Monty for always being there and being response to any and every query, I have even after months since I let the property, makes me feel valued as a customer

I will definitely let any of my future properties through them due to their exceptional service

Thanks
Debasish

1 May 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Debasish, Thank you for your review, it's a pleasure working with you, we look forward to building on this to continue providing a high level of service.

Rated 5 out of 5 stars

Thank you

We have just sold our house through sandra Davidson, great team especially Lesley who was very helpful always phoned and updated us on what was happening.
Would highly recommend.
Thank you. Lyn.

19 August 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Lyn, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Fast efficient service kept us…

Fast efficient service kept us constantly upto date. We would not hesitate to use Sandra Davidson again in the future.

12 August 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Selling first Property

First time selling a property and all I can say is the team at Sandra Davidson looked after us throughout the whole process. I would like to especially thank the management and Lesley who guided and comforted even to explain what was going on would definitely use and recommend Sandra Davidson again- Thanks Guys and all the best from Corinne x

11 August 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Corinne, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Sandra Davidson property management

Sandra Davidson have been managing my property for over 5 years. They have been wonderful at managing the place. Suraj (the on-site coordinator) has been exceptional and extremely helpful in looking into any issues.

8 August 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Thank you for your review, it's a pleasure working with you, we look forward to building on this to continue providing a high level of service.

Rated 5 out of 5 stars

Thank you Sandra Davidson & Lesley!

Buying our first home seemed like a daunting prospect, but Lesley was outstanding in her customer service. Efficient, helpful and always in regular contact. She went above and beyond to ensure a speedy completion to meet everyone’s requirements. Lesley is true asset to Sandra Davidson and i would highly recommend their services.

29 July 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Hussain, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Professional service

Very pleased with the way the team at Sandra Davidson managed my sale. Marketing and organisation of viewings was speedy and professional.
Lesley was especially helpful and knowledgeable. She did everything she could to speed the process and kept me informed of what was going on every step of the way. Her patience with explaining the process and answering questions was very supportive.
Many thanks to all.

29 July 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

The most helpful house purchase experience! Thank you

I had a great experience buying my first home through Sandra Davidson. I would definitely go to them if wanting to sell my property in the future.

28 July 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Sarah, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

A big thank you

A big thank you to all at Sandra Davidson who made my house purchase seem easy! All the staff – Nitan, Ali, Rizwan and Zaid were so helpful with special thanks to Lesley who worked hard throughout. Would thoroughly recommend!

20 July 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Mr B, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 1 out of 5 stars

Rude and not turning up to viewings

The agent named Ali said I am wasting his time after I came to a viewing and no-one opened the door after waiting 40 minutes outside. As a potential buyer, I would try to avoid them at all costs. Very disappointed with their service.

I also feel really bad for the landlords trying to sell their properties as I was ready to make an offer today, however it seems that the agents are “too busy” to show us around when we booked well in advance.

30 June 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Alex,

At Sandra Davidson Estate Agents we pride ourselves on the service we provide and welcome all feedback as we are always striving to improve our service standards and all feedback is helpful.

We sincerely apologise for the experience highlighted above. Having investigated the events, we note from our records that the access to the property had to be arranged with the vendors, and accordingly when you booked the viewing this had been confirmed.

Unfortunately, shortly before the viewing, the vendors had an emergency and were not at home, nor did they inform us. Therefore when you arrived to the property we were unable to obtain access and do not hold keys.

We would also like to apologise for the misunderstanding when speaking with Ali, we can assure you we value all of our clients and he would not have meant you were wasting time, he was eager to follow up with the vendors to try to see if there was any chance of them returning whilst you were still in front of the property.

We note further slots have been agreed with the vendors for viewings to take place and would be keen to re-arrange the viewing at your earliest convenience.

We look forward to hearing from you and look forward to strengthening our relationship with you.

Regards

Sandra Davidson Estate Agents

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever, the agents can’t be bothered to turn up to viewings!
I never experienced anything like this, I worked in real estate for over 4 years and never seen agents that aren’t bothered to sell a property and actually make money on a deal.

After chasing for over a week to arrange a viewing the Riz can’t be bothered to turn up to the viewing and said the tenant will show us around also Ali said we are wasting his time when we mention that we would prefer to have a viewing accompaniment by one of the agents or owner!

If you are looking to rent or sell your property please note they won’t make an effort to help you sell your property quickly.

30 June 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Daniella,

At Sandra Davidson Estate Agents we pride ourselves on the service we provide and welcome all feedback as we are always striving to improve our service standards and all feedback is helpful.

We sincerely apologise for the experience highlighted above. Having investigated the events, we note from our records that the access to the property had to be arranged with the vendors, and accordingly when you booked the viewing this had been confirmed.

Unfortunately, shortly before the viewing, the vendors had an emergency and were not at home, nor did they inform us. Therefore when you arrived to the property we were unable to obtain access and do not hold keys.

We would also like to apologise for the misunderstanding when speaking with Ali, we can assure you we value all of our clients and he would not have meant you were wasting time, he was eager to follow up with the vendors to try to see if there was any chance of them returning whilst you were still in front of the property.

We note further slots have been agreed with the vendors for viewings to take place and would be keen to re-arrange the viewing at your earliest convenience.

We look forward to hearing from you and look forward to strengthening our relationship with you.

Regards

Sandra Davidson Estate Agents

Rated 5 out of 5 stars

Riz Hanif of Seven Kings Sandra…

Riz Hanif of Seven Kings Sandra Davidson- has not only been an absolute dream and pleasure to work with, he has been so professional answering all my questions along the way. I could not recommend him enough.

5 May 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Charlie, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Riz & Lesley - The Dream Team

I had many viewings before I found the property we bought - Many of those viewings were lead by Riz and Ali, both of whom were very pleasant to deal with, very knowledgeable and gave the impression they wanted the best result for their customer (seller) as well as you the buyer.

After a lot of back and forth we negotiated a final price on the property we purchased, this was thanks to Riz, however the process would keep hitting road blocks as the seller changed his solicitors multiple times, which meant we had to submit paperwork each time, this delayed the process, Lesley finally recommended a solicitor to the seller and he stuck with them.

The Seller also had a breach with the council on the property, this took more than 3 months for the seller to try and resolve, Riz got this sorted in less than 24 hours!

The seller then had left the country without informing anyone, and Lesley chased, and pushed through to get the seller on the phone and get this resolved - I called her so many times, they recognised my mobile number when it came up.

My mortgage was expiring, which meant I would move onto a new rate, this would have been catastrophic for me with the increase of the bank of Englands base rate - if it wasn't for Riz and Lesley the sale would have fallen through for sure - I appreciate all the effort.

An honourable mention of Zaid, for allowing my parents to come and see one of the houses I viewed, I really did appreciate that!

14 April 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Mohammed, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Delighted with the service and outcome

Delighted with the service and outcome. Great communication from all from beginning to end particularly from Monty and Redwan. Thank you for all your efforts and hard work. All the best.

13 April 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear King P, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent estate agents

Excellent estate agents. From the initial valuation with Zaid to the day of completion with Lesley, the whole team were friendly, efficient and professional. Would definitely recommend.

26 March 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Emma, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service from Sandra Davidson…

Excellent service from Sandra Davidson - they are experts in their field. The manager Zaid always had time for us and offered his advice, and all his team from Lesley, Ali, everyone, they all have a very professional outlook and nothing is too much - five stars for customer service. Special thanks to Lesley, you dealt with a lot for us and we are grateful. We highly recommend Sandra Davidson Estate Agents. Well done, we wish you every success.

25 March 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Andria, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Sandra Davidson are very customer…

Sandra Davidson are very customer friendly. Hamza and Monty , best talent in the industry.

24 March 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Mr Kothari, Thank you for your review, it's a pleasure working with you, we look forward to building on this to continue providing a high level of service.

Rated 5 out of 5 stars

This The bizcompany is excellent

This company is excellent, very well organised . Will definitely use their services again .

24 March 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear T J, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Thanks to Lesley and her team!

Thanks to Sandra Davidson estate agent!
I would recommend all day long, they made dream, Lesley is a fantastic and professional person, from day one she demonstrate they want to sell me the property, first it was down valuate the seller decided not to negotiate, but she always keep me update, when the seller decided put the price down according to the valuation she called me, said you are the priority.

Thank you Lesley!

23 March 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Mr Balde, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Hamza manages several rental properties…

Hamza manages several rental properties for me and has done for several years. Would highly recommend to any landlord

22 March 2022
Unprompted review
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Reply from Sandra Davidson Estate Agents

Thank you for your review, it was a pleasure working with you, we look forward to building on our relationship

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