Sands & Associates Reviews 3,393

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful financial situations much more manageable. Many highlight the exceptional customer service, noting that the team is organized, transparent, and takes a personal interest in clients' needs, providing clear explanations and guidance throughout the process. The overall service is frequently described as efficient and supportive, with people appreciating the quick responses and the ease of understanding complex financial matters. However, some reviewers were not happy with delays and a perceived lack of urgency, which led to significant personal financial issues for them. A few other people also felt that the assigned personnel were not knowledgeable or confident, and that their concerns were dismissed, leading to frustration and a need for repeated clarification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support, understanding, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

User experience

People report positive experiences with user experience, describing it as amazing, easy to deal with, and... See more

Payment

Clients share positive opinions on payment, with many expressing relief and gratitude for the impact the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm throug... See more

Company replied

Rated 5 out of 5 stars

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

Company replied


Company details

  1. Debt relief service
  2. Financial advisor

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Stephanie Munsie is wonderful!

Did my consumer proposal through Sands. I needed some follow up help and met with Stephanie Munsie. She was wonderful. Helpful and pleasant. I would recommend her all day long, two big thumbs up to her and Sands.

6 May 2026
Unprompted review
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Reply from Sands & Associates

Thank you for your kind review. Our team members are available to assist our clients with any questions that may arise throughout the insolvency process and after.

Rated 5 out of 5 stars

Courteous

Courteous, efficient, staff.

28 April 2026
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Reply from Sands & Associates

We are glad you found our team to be respectful and proficient.

Rated 5 out of 5 stars

They were great from start to finish

They were great from start to finish! Helpful professional and seriously a life saver ! Huge weight lifted off our shoulders thanks so much !!

4 May 2026
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Reply from Sands & Associates

We are happy to hear our team assisted you with professionalism and that you are feeling some relief from having outstanding debt.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sands & Associates, especially with my Licensed Insolvency Trustee, Joanne Fong. From the first meeting, Joanne made me feel comfortable and never judged my situation. She explained the proposal process clearly, answered all my questions, and kept me updated throughout. Thanks to her guidance, my proposal was accepted and I finally feel financially stable again.

28 April 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased to hear you felt comfortable and supported throughout the consumer proposal process.

Rated 5 out of 5 stars

Everything was handled well with…

Everything was handled well with patience kindness understanding and no judgment they were helpful; easy to understand and talk to offered me options and had me hope. Wish I did this 10 years ago cause if I did; I’d be ahead of the game but live and learn.

5 January 2026
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Reply from Sands & Associates

We are so happy to hear your experience with us was so positive.

Rated 5 out of 5 stars

Big Shout out to David Tang

I would like to give a big Shout out to David Tang for the great service I received from him. He was very helpful and made the experience easy, also understood my situation without any judgment. I would also recommend sands & associates for there great service . Thank you again for all your help in making this process easy and not stressful. Brenda Umpherville 😊

1 May 2026
Unprompted review
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Reply from Sands & Associates

We always aim to provide a stress-free insolvency experience for our clients. We are pleased you found our staff helpful and nonjudgmental.

Rated 5 out of 5 stars

Jag at Sand's and Associates assisted…

Jag at Sand's and Associates assisted me in preparing my proposal. He was very, patient, caring, understanding, non judgemental, sympathetic to our needs and kept us informed along the process.

30 April 2026
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Reply from Sands & Associates

We are pleased we were able to assist you with the consumer proposal process and happy to hear that your experience with our team was stress-free and informative.

Rated 5 out of 5 stars

Thanks Michelle

Michelle was very accommodating and she guided me all through out the process. Which I really admired.

Thank you so much.

24 April 2026
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Reply from Sands & Associates

We are happy our team was able to guide you through the insolvency process step by step towards being debt free.

Rated 5 out of 5 stars

We just wanted to sincerely thank you…

We just wanted to sincerely thank you Mr Pouyan for his help and to his team with preparing our proposal application. We truly appreciate the time, effort, and support you gave us throughout the process, and we’re very grateful for your help. We highly recommend Sand and Associates

30 April 2026
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Reply from Sands & Associates

Thank you for your kind recommendation and sharing your experience with us. We are pleased you felt supported throughout the consumer proposal process.

Rated 5 out of 5 stars

Prompt and efficient

Prompt and efficient. Catherine Harris was a pleasure to work with

15 March 2026
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Reply from Sands & Associates

Thank you for your kind words. We are happy you found our staff pleasant to work with.

Rated 5 out of 5 stars

I felt very comfortable and not being…

I felt very comfortable and not being judge ..I feel I have a second chance to rebuild my life and get back on track ..

13 April 2026
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Reply from Sands & Associates

We are glad your experience was comfortable and non-judgmental. And that you are looking forward to rebuilding your life and finances.

Rated 5 out of 5 stars

At the beginning I was a little…

At the beginning I was a little apprehensive about what was going to happen, BUT after talking to Annette and her team I felt I was in good hands, they were professional, caring and supportive and very helpful, I would recommend Sands and Associates to anyone who found themselves in financial crisis, thanks for a great experience, great team, THANKS AGAIN

21 April 2026
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Reply from Sands & Associates

Thank you for the wonderful review and recommendation. Deciding to pursue an insolvency can feel overwhelming. One of our objectives is to support our clients throughout the insolvency process in a compassionate and professional manner.

Rated 5 out of 5 stars

Application

Ease of application and the staff was very profesional and helpful.

21 April 2026
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Reply from Sands & Associates

Thinking about and pursuing an insolvency can be challenging. We aim to assist clients throughout the process with professionalism.

Rated 5 out of 5 stars

The staff was great and comforting and…

The staff was great and comforting and very understanding and made me feel I wasn’t alone and made me feel very comfortable .

28 April 2026
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Reply from Sands & Associates

Our team understands that insolvency can be stressful and we are glad you felt welcomed and supported.

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