Sansoti Reviews 

sansoti is just dropshipping with massive price increases!!!

Be aware!

You can not return the goods unless you pay 60% of the ordered value!! So be very very sure this is what you want. Looks like a decent Scandinavian/Dutch website but is cheap fabrics with no real return policy at reasonable costs.

This company is a dropshipping company, meaning products are produced in Asia, long waiting time for delivery and no normal restitution policy (you get only 40% of what you paid)

this webshop looks luxurious, but delivers rubish. Complete rubish.
we ordered a rug and paid € 69,95 and they delivered lower than Action quality not even on a role, but folded in a package. DON'T BUY HERE !!!!!

I asked to cancel my order because it was never shipped and they did not reply nor cancelled my order.

1 star – Very disappointing and misleading return policy

I am extremely disappointed with my experience with Sansoti.

I decided to return my purchase within their advertised 30-day return period. Only when arranging the return did I discover that I would have to send the product all the way to Shenzhen, China, at my own expense.

The return shipping costs are approximately four times the price of the product itself. In my opinion, this makes the return process completely disproportionate and creates a significant barrier to exercising a consumer’s right to return an online purchase.

I repeatedly asked Sansoti to show me where, before I placed my order, it was clearly and prominently stated that returns had to be sent to China and that the customer would have to pay these international return costs. Instead, I was repeatedly referred to their general return policy.

They have now offered me 40% of the purchase price if I keep the product. This makes the return process completely disproportionate and creates a serious barrier to exercising a consumer’s right to return an online purchase.

This practice raises serious concerns under European consumer protection rules, particularly regarding the obligation to provide clear information about return conditions and costs before purchase.

A very disappointing experience, and certainly not the transparent and consumer-friendly service I would expect.

Ordered an aerial yoga sling. The package arrived from a warehouse in China without any label or indication of the company "Sansoti."

I paid €140 for an aerial yoga sling expecting a large, high-quality piece of fabric, but instead received a thin, cheap, small sling which is 50cm wide. It was supposed to come with hardware which was not in the package.

When I tried to begin the return process I was told I have to ship it back at my own expense to a warehouse in China instead of the Dutch business address listed on their website.

The order took 2 full weeks to arrive. It arrived via PDN.EXPRESS.

Hopefully with this review I can help others avoid dealing with this company.

Avoid this online store – it's a scam.
I ordered an AC unit from this website, but the product I received was much smaller than the specifications shown on their website. It also didn't work, and I had to wait three weeks for it to arrive.
When I contacted customer service and requested a refund because the item was not as advertised and was defective, they refused to refund my money. I also tried calling the phone number listed on their website, but it is not in service, making it impossible to reach them.
Save yourself the frustration and do not spend your money on this website. Based on my experience, this is not a trustworthy company.

Ordered a power bank and it’s three weeks now but the parcel is still nowhere to be seen.

Dropshipper that (re)sells stuff with low quality from the big, known Chinese platforms at way to high prices. Use Google Lens at the pictures and you will find the same elswhere at way lower prices. Use lots of different sites/ trade names (Restfield earlier (now off line), Thomler, Koossa, and I think there are more connections somehow...).
Aiming at UK and/or US with home adresses in the Netherland? Or Dutch sites with US phone number? Try calling, there will be no answer. Pictures of stores are fake. The marketing claims they make, or the background of the origin, are fake and fraudulent.