I was happy with SaraMart, all my orders ( shoes, boots, shirts & ...) size correct, colours perfect,,,I can't wait when she's coming back!
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I have placed many orders with Sara mart, very pleased with purchases, one occasion cancelled an order got refund next day. Have received some packages for Xmas one was missing they refunded within t... See more
Company replied
Best online shopping about .have never waited more than 8 days to northern ireland for delivery and everything that's arrived has been good quality and packaged well.always read reviews for sizing and... See more
I used to be able to use the app when it was saramart but since changing name all I ever get is connection failed 🤦♀️ I have tried uninstalling and reinstalling, clearing cache, restarting phone... See more
Company replied
Company details
Written by the company
SaraMart is a leading online shopping platform that provides a variety of products such as clothing, accessories, electronics, home appliances, and beauty products at discounted prices. We offer delivery services, secure payment options, and a high quality of After-Sales service. We not only offer products of good quality but a way of lifestyle.
Contact info
United Kingdom
- www.saramart.com
3.4
Average
9K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can’t get in touch with you about a…
Can’t get in touch with you about a parcel that says delivered but I have not received it and evri have delivered to wrong house but they saying they not got it. So please deal with this
29 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
We will do our best to get back to you within 3 business days.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
MISSING ITEM
Order arrived but was missing a key item, tried to get in contact for over a month but no reply?? Waste of £70, would not shop here.
29 October 2023
Unprompted review
Reply from SaraMart
Dear customers,
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
We will do our best to get back to you within 3 business days.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Package has been lost my Evri
Package has been lost my Evri, tried to contact Saramart and i’m number 4000 in the que. I have emailed customer service but yet to hear back or receive a refund.
29 November 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We can understand your dissatisfaction with taking the time to contact us. We sincerely regret this situation.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
To save your precious time, we recommend that you contact the logistics provider first to obtain proof of package loss or communication pictures and send them to email (service@saramart.com)
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
I have made 2 orders in the last month…
I have made 2 orders in the last month over £200 and I've gone on my app to see if the first order is any closer to being delivered and second order has been shipped ive gone on the app and just keeps saying loading error can't find my orders as I say just keeps saying loading error
29 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
We are very sorry for bringing you a bad shopping experience, and we sincerely apologize to you.
This problem may be caused by network reasons. You can try to change the network environment to solve the problem.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend that you send us an email at service@saramart.com and attach the problem details, such as: order number, problem description, etc., and write "From Trustpilot.com" in the subject "Complaint" and please provide a picture of the interface where the problem occurred so that we can help you solve it and quickly locate and solve your problem. Once we receive your information, we will spare no effort to resolve your issue.
Sorry again for the inconvenience and wish you a nice day~
Sincerely,
Stephen - Saramart CS team
Excellent website..easy to navigate.
Excellent website..easy to navigate.
Great prices for high quality products.
14 November 2023
Unprompted review
When will I get my refund??
I had to cancel my order.. where is my refund?? Its now saying order closed .. customer service is impossible..can you sort this out please ..
I have sent email .. and had no reply !
27 November 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry to bring you a bad shopping experience, and we sincerely apologize to you.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
Sorry again for inconvenience caused , have a nice day~
Best regards,
Stephen - Saramart CS team
Still not received order
Haven’t received second order. Been in transit for over 10 days now.
No response on the live chat and no response via email.
Not very impressed, first order came super quick and I was hoping for the same second time around however I am very disappointed.
Can someone please get in touch with me as a matter of urgency?
24 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Ordered 4 items in total
Ordered 4 items in total, two t shirts, a pair of earrings and a handbag. All shipped in one order, says it was delivered 21/11/2023 but when it arrived I only got the handbag. Trying to get in contact with customer service has been impossible and I am extremely disappointed with this service and will not be using again. Have requested a refund and have had nothing come back for that either. Terrible.
21 November 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry to bring you a bad shopping experience, and we sincerely apologize to you.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
Sorry again for inconvenience caused , have a nice day~
Best regards,
Stephen - Saramart CS team
Customer service isn’t easily accessible……
Customer service is extremely hard to get through as there are tons of bots. I’ve tried to reach out to let them know that evri has lost my parcel, but I haven’t been able to get through.
Edit:
I received my parcel and some things were missing! I will try emailing them, as I am 1282th in line for the customer service chat in the app🙄
22 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Saramart is a great app,faster postage…
Saramart is a great app,faster postage then other overseas shopping but the only down side is their shipping partner evri/Hermes my last 3 orders have not been delivered,it's not saramarts fault,it's evri what a awful company.customer service have said they will resend my 1 order there's another 2 outstanding and waiting to hear
22 November 2023
Unprompted review
No normal communication with customer…
No normal communication with customer service possible, and no money returned for an order I cancelled. Almost a week has gone by and no refund. I had cancelled an order some time ago and had my money within 24hours what are you guys doing?
I need my refund!
After 2 weeks still no money back…
22 November 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry to bring you a bad shopping experience, and we sincerely apologize to you.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
Sorry again for inconvenience caused , have a nice day~
Best regards,
Stephen - Saramart CS team
This isn’t an LV bag
I am so upset. Ordered an LV bag which was £56 and got a four king bag which is nothing like an LV bag! I am so upset! Please tell me who I need to contact to rectify this! Order number 62115353617111540586!!!
21 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
Relevant departments have processed your application, you can check it in the APP.We have applied for a refund (GBP 54.29) for your order (62115353617111540586) on 2023-11-22, usually you will receive the refund (returned to your bank account) within 8-15 working days.
Kind Regards,
Stephen - Saramart CS team
I ordered 3 separate orders and the…
I ordered 3 separate orders and the last one got shipped over passed all customs and now it's being returned to the sender does anyone know what's going on, can Sara mart please get back to me on this as I'm not happy at all, plus my first order had been shipped it's stuck on 33% but the flight took off on the 12th off November now evri are saying that my parcel was delivered to me on the 16th of November now I haven't received anything now this isnt £10/£20 worth of stuff it's £167 worth! I'm not happy at all
20 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
How can I contact Sara mart?
How can I contact Sara mart?
I ordered 2 weeks ago and it still says it has not been shipped. I don’t know why it’s taking so long
Does anybody have a number or email?
Thanks
19 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Complaint urgent !!
Hello
I am getting very concerned regarding my order that’s why I am reaching out to you today.
My order It’s been stuck on 59% for some time now.
November 11th 2023 - clearance completed your parcel will be picked up by local logistics company in 1-3 days.
6 days later now November 17th 2023 no update still stuck on the same thing.
This should have been picked by now, I’ve had no issues with previous orders up until now and I’ve spent so much money on SaraMart.
It’s been stuck on same position for almost a week, this is really starting to worry me and raise concerns.
Please can someone kindly email me back and give me some sort of explanation to what’s going on please.
I’ve already emailed you, I need some answers.
I know you’ve sent the items correctly however my parcel has had no movement for 6 days almost 1 week. I really need some answers as it’s a lot of money what I’ve spent and I feel like I’m left in the dark with no explanation or updates.
HELP please!!
17 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
I have spend 200 on my 15 year old for…
I have spend 200 on my 15 year old for xmass my order is preparing 12 days today i am 3147 in que to customer servies has took 3 hours for it to go from 3197 gonna be in q for few days at this rate so stresses if this doest come on time are if i dont get refund how are my gonna replace her presents
17 November 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We can understand your dissatisfaction with taking the time to contact us. We sincerely regret this situation.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
To save your precious time, we suggest you email us via service@saramart.com with problem details, e.g. E.g.: Order number, problem description, etc. and put "Complaint from Trustpilot.com" in the subject so that we can quickly find and solve your problem.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
I received on shoe and Sara mart…
I received on shoe and Sara mart refused refund, what the hell am I supposed to do with one shoe?I wanted to return it for a refund but they don’t allow that either… I am never ordering again …..stay clear don’t order anything from there
1 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
We are very sorry that our product did not satisfy you. I am very sorry for not giving you a perfect shopping experience.
If you are dissatisfied with our products, you can contact our online customer service within 15 days of receiving the package or report your problems via email (service@saramart.com), and we will be happy to help you apply for a refund. We will do our best to improve product quality and service in order to make all customers satisfied.
Please accept our sincerest apologies and have a nice day~
Sincerely,
Stephen - Saramart CS team
Iv ordered 250 with goods and my order…
Iv ordered 250 with goods and my order is pending for 2 weeks now i cant get threw to customer services says im 1345 in que
16 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
I like it so nice
16 November 2023
Unprompted review
Still unable to view all items
Still unable to view all items. Tried registering with 2 diff emails and my phone...no luck. Was told system upgrade 3 months ago. Sort it out
15 November 2023
Unprompted review
Reply from SaraMart
Dear customers,
Sorry for the inconvenience, due to a recent system update in the app, some product detail pages may not be viewable. If you recently placed an order, you can still check the progress of the shipping status. We will fix the function as soon as possible, you can continue to follow the application page.
Kind Regards,
Stephen - Saramart CS team
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