SAS Reviews 

Once again chaos in the airplane fu to much too many big suitcases - which should have been checked in.
All other passengers are suffering by SAS not following their own rules and allow these large suitcases in the planes

I was denied boarding on my connecting flight due to SAS mishandling my booking and changing my ticket. I was stranded in Frankfurt and my trip was extended with 16 hours, an additional stop-over, expenses to hotels and no compensation. My claim has been denied without explanation, and every email has a 4-6 week answer time.

It's not just that SAS Airlines' customer service is bad, it's non existent. I spent 4 hours attempting to contact them via their online chat, Facebook, email and phone. It'd get put on hold, transferred, given automated responses and copy and paste responses, but no one attempted to deal with my issue.

All I wanted to do was order a vegan meal for my flight. With any other airline that would be straight forward and done in 5 minutes. Not with SAS Airlines.

Just got the absolute worst service from sas. They canceled our flight home on Dec 26 and booked us on another flight on Dec 28. We cannot stay two days longer so had to cancel the flight home and book another flight on Norwegian. I then got an email saying that the refund will come only after we have used the first part of the flight, not immediately, and it would come with whatever restrictions were on the ticket. I then spoke with a sas representative and explained the extra costs we now have to cover because they canceled the flights and asked if there was something they could do so it wasn't us who were punished as travelers for their cancelations. That is exactly what I said and it was not accusing but just to get some empathy and help for our Christmas vacation that now we have to change because of them. The person said that there was nothing that they could do for me and then hung up on me.
Thankfully we have booked our summer holidays on Iceland Air and thankfully Norwegian exists who I hope gets as much business as they can because if at all possible we will never fly this airline again. They are completely awful in so many ways. Thankfully I agreed to have the call recorded for training purposes and it is only amusing to think how they train their people over there.

My sas flight was late so i had a 23 hour flight insteed of a 17 hour flight they changed it so I had 2 stop insted of 1 stop. I wasint given any information about that so i ran to my flight and was denied at the gate and the plaine was still on the ground ?. And was told by another airline coincidentally, that ther was ben made another booking for me and my kid ,so we had to fly 23 hour insted of 17 hour . Now my luggage is gone on day 3 they say i should talk to the other Airline and airport. Ther is no help or service from the staff they just say im sorry and they cant help they dont even try.

My suitcase was broken when I arrived at my destination airport. I immediately went to costumer service at the airport, but was told that they could not help me because I had a Rimowa suitcase. They gave me a Damage Report and told me to contact Costumer service at the airport, when I got back to Copenhagen.
In Copenhagen I was told to investigate wheather my suitcase could be repaired, and then make an online claim.
I did all that within 11 days! (5 of them I was at the destination, where they could not help me!)
When I then heard back from Baggage Support, they write that they cannot help me, because more than 7 days have passed!
How the hell could all that be accomplished in 7 days, when 5 of them was wastet on their behave??!
It is so clear that they do not want to cover the damage they cause and there i no one to talk to about it. All they say is "We can not help you, because more than 7 days has passed"
I would NOT recommend traveling with SAS - find another airline for your own sake!!

SAS lost my checked in baggage on a short 3 day trip to Finland, even though the bag was ON THE PLANE! When my bag was delivered to me at my home address in Denmark, it was destroyed, items had been stolen and things inside were broken! I spent A LOT of time filling out forms and what not, talking to 5+ different customer support agents only to now have my REQUEST FOR REIMBURSEMENT DENIED. They WONT TELL ME WHY. This is f****** outrageous.

Terrible service, constant delays, no information, overbookings, same seats booked twice and categorising people like the cheap airlines. Choose any other airline...

SAS has closed its lounge in Paris at CDG terminal 1. There is no point calling Eurobonus customer service because it is a call center and they just hang up if you expect an answer.

I bought my tickets at SAS, because there it said that their flight service was going to be until they reached their destination, but it was not like that! When I arrived at the first stop I had to connect with another airline and also pick up my large suitcase. Apart from this they did not give headphones to listen to the movies! It was a very stressful and not at all pleasant trip. I don't plan to travel on SAS ever again.

We were victims of the UK ATC failure on 28/08. We were queuing to board our flight from Oslo to Heathrow when our flight was cancelled. Not the airline's fault of course so I wasn't angry with them. We were automatically rebooked for 30/08 which saved us frantically trying to book ourselves. The SAS representative at the airport immediately booked us into a nearby hotel full board for 2 nights. The process was seamless, although they could have put more staff on the help desk to help as there were 2 flights worth of passengers to sort out. Nevertheless, it was stress-free and did not have to jump through hoops as I have had to do with budget airlines.

Both flights we did take were on time, clean, comfortable, and very well-priced. I will choose SAS next time I visit Scandinavia.

Overall a well run airline with decent service. I travel a lot in Europe and this is in my opinion one of the better airlines.

Delay, again

SAS lost all my family's luggage. We had 3 check-in bags. All are lost. It is day 3 now and no detailes yet. Supposedly a third party company is searching for them. Very poor customer service. A major disappointment for not only my wife and I but my children as well, who had no extra clothes.

Constantly delaying my luggage, flights always late and I miss my next flight. On one occasion they send my on 3 flights due to delays. I had flight from Manchester to Tallinn transferred through Copenhagen. The flight from Manchester to Copenhagen was late and I missed my flight to Tallinn, they put me in the hotel, it was 1am , my next flight was at 8am , not to Tallinn, it was flight to Vienna from Vienna , wait for it, it wasn’t flight to Tallinn it was flight to Warsaw and from Warsaw eventually I reached Tallinn. It is absolutely madness I had 5 flights in 24 hours 4 hours sleep and the end of it my luggage arrived 3 days later. How do you call it for service… it was year when I was visiting my poor dad after heart attack and grieving loss of my mother . I’m struggling to give SAS even 1* there is no compassion

SAS decided to fly to another airport and arrange 6 hour bus drive… we got 8 hours delayed and was only offered water :-(

I call the customer service for SaS because they cancelled our flight with one hour and half after we dropped our bag and went through security. A British line pickup and he said they can rebook us to the next day I said that’s not really a solution for us since we have work the next day. He got extremely irritated telling me to not talk like that with him, requesting he speaks with someone else on the flight. Told him, you are not offering me a solution or help in any way you are telling me about your own issues, he then closed the phone . Not only was a bad experience from Sas to cancel but we also had no help whatsoever from customer line service on the phone. Shame on this company that hires people like them that have no respect for customers and create drama for no reason instead of offering solutions, talk about what it can be done and so forth. It might be a big company but I will definitely avoid it and I hope in time other people will to.

DELAYED FLIGHT LATE AT NIGHT
Our flight from Stockholm to Copenhagen was delayed almost three hours so it departed 23.00 something instead of 21.00…we were just told that it would be delayed 30 minutes every 30
minutes. There was no refreshments provided. We arrived at destination around 1.00 when there were very few public transport options left. This is just not ok to delay the evening flights to the point it becomes late night at the destination. Also, there was a very poor information during the delay process. Because the flight was delayed to the point that there was no public transport the total delay for me was more like 6 hours because I had to wait for the first morning train.

Delays, delays and again delays. I’m in Palermo and we are waiting for 2 hours already over the schedule, nobody here for more info, just emails with notifications with more hours to wait.