SAS Reviews 1,060

I have lost my EuroBonus account through my old company email. There is now way to find any contact information who and where to reach to vlaim back my old account. Only a very unhelpful ai bot, that even cant provide me with a email contact or phone number…

My trip with SAS on January 7 involved a cancellation and two delays. Disruptions happen, I get it. What happened afterward is harder to forgive.

I needed a post-flight itinerary marked "USED/FLOWN" to claim missing miles with my frequent flyer program. Something other airlines handle in about five minutes. I contacted SAS on February 28. It is now mid-April. Seven weeks, three agents, zero result.

Their first excuse was GDPR. They said they couldn't verify my identity over email. This is the same email address they used for my booking confirmation, my boarding pass, and my payment receipt, none of which apparently raised any verification concerns. When I pointed that out and cited the specific GDPR article that permits exactly this kind of processing, they stopped mentioning GDPR entirely. No acknowledgment, just a new agent with the same refusal reworded.

Their solution is to submit a formal data subject access request and wait up to 30 days. A DSAR is a legal mechanism for accessing your full personal data profile, not a replacement for a travel receipt. Sending a passenger through that process to get what is basically a printout of their own flights is absurd, and I suspect SAS knows it.

Not once across three separate email exchanges did any agent engage with the actual points I raised. The replies were clearly templated. My last message noted that they hadn't responded to a single specific argument. I got no reply at all.

Delays and cancellations I can live with. Being treated like you're trying to scam the airline for asking for a receipt of your own completed flights is something else entirely.

Since October 2025 when SAS launched their crippling masterkey update, me and hundreds of others have been unable to log into their website.

I have raised multiple ticketsa and spent countless hours on the phone to morons who understand nothing about the problem.

I keep getting replies that the problem is fixed and then shortly after that I need to use a new e-mail address never before used, or use a new password never before used.

Tried all of that and nothing worked.

Logging into the SAS app worked but that is useless since all I want to do is use partner miles and that is impossible using the app.

As it stands right now, I am unable to book SAS partner flights using their website, I cannot register past points from past flights under my Eurobonus account, I can't log on to use SAS WiFi on SAS fights and as a result of all this, my account also got downgraded from Gold to Silver since I haven't been able to add any eligible flights with miles.

I cannot believe SAS are entirely incompetent at fixing this for over half a year now.

Had I not had thousands of miles locked into this account, I would have ditched SAS and never once bothered with them again but unfortunately, I made the mistake of flying with their airline regularly and now I'm unable to enjoy any of the benefits of being a frequent flyer.

Incompetent amateurs

I was unfortunate enough to talk to Alexandee who had a ton of attitude.

They had made nothing but mistakes and I spent a full day in the airport based on their mistakes.
But alexander, gave me nothing but attitude and his only response was ‘ what do you want me to do?’

Be carefull with the seedish part of SAS.

The airline canceled our flight to Kiruna on March 5, 2026, 3.5 hours before departure, when we were already at the Stockholm airport, arriving from Frankfurt. At the SAS desk, there was no explanation or assistance, not even with baggage claim. We had to rush to catch a night train, which would have taken us to Kiruna in 15 hours. We attempted to request a refund on their website, but found that the airline had already rescheduled our flight for March 8 (3 days later!), and it was no longer possible to obtain a refund. When trying to contact customer service on the website, we landed on an error page.
For the return flight, we couldn't check in because the website wasn't working. We checked in the morning of departure directly at the desk at Kiruna airport.
Throughout all of this, all of the SAS staff were uncooperative, to say the least.
So: no assistance, no refund, and a lot of inconvenience, plus an additional cost of around 300 euros per person.

Could not get a refund.
Cancel a flight the day before due to a family bereavement. Took 1 hour 18 mins to speak to someone. Followed process instructed and nothing happened. Called again and incorrectly told to speak to the bookign agent.
3rd try I was told I would get a call back in 4 hours - never happened.
4th attempt was told I was being put on hold & no-one ever came back on the call.

DO NOT FLY WITH THIS AIRLINE

I have had a delay for which I needed to cancel my train travel. I filed a claim and after 3 months it is still not even picked up. Every time I call or chat with someone they only say: rest assured, your claim will be handled within 28 days, but now it is more then 90 days. It is a shame for a company to disrespect it's own customers like this.

We booked our tickets back in October and my boyfriend specifically paid extra to ensure we would sit next to each other on an 11-hour flight from Los Angeles to Copenhagen. Despite this, at check-in we were told we had been assigned seats on completely different parts of the plane. No explanation, no help to resolve it.

On top of that, I was placed on standby on the day of the flight, despite having a confirmed ticket booked months in advance. I did eventually get a seat, but the stress and uncertainty was completely unnecessary and should never happen when you hold a confirmed booking.

SAS charged for a service they did not deliver. Poor communication, poor service and poor respect for paying customers.

SAS is the worst experience I’ve ever had in a customer service encounter. Or should I say about 10 encounters, all for the same issue.

Flew Stockholm - Paris - BKK (luckily here, operated by Air France 🇫🇷⭐️) in business class. And the a month later home again BKK - CPH - Stockholm, operated by SAS unfortunately. Disgusting food, stressed crew and no working internet. It seems to be a gamble you take when flying SAS long haul. Most times it just doesn’t work.

When I get home I’m checking my eurobonus points on sas.se profile and notice that they haven’t appeared.

I write to the useless AI agent “I need to talk to a person” two times. Remember always write that two times and then they’ll connect you to some half wit probably in Bangladesh.

I tell them about the points missing and they tell me they will “open a case” and a “team will review it”.
I guess because they’re all retarded they need a team of investigators looking into it.

However, the points doesn’t show up for weeks, and I repeat the procedure of contacting them through the chat maybe 7-8 times. Every time getting the answer “the team is on it”. Now I’m getting pictures in my head of the two people in the dishwasher room in Lars Von Triers “Riged” working on my case.

However, last week I received an email explaining in a celebratory manner that the points now have been added to my account.
I check, and surely…there are points added. BUT ONLY FOR my departing flights to Thailand.

I mean HOW F U C K I N G HARD CAN IT BE??????????

So I wrote to them again last week and “opened a new case” for their i d i o t people.

Today I got a new email stating that the points already had been added for the requested flight.

I check again, do you think I’ve gotten the points?

The prosecution rests your honor……

We had booked a flight from Sweden to Munich with SAS on January 6. Due to some snow, which apparently is unknown in Stockholm, we were increasingly delayed. Unfortunately, we had to change planes again in Copenhagen and missed our connecting flight there by a few minutes. The gate had closed a few minutes before we arrived and they were unable to help us. SAS rebooked us on a Lufthansa flight, which then went via Frankfurt, even though there was a Lufthansa flight (which was delayed) going directly to Munich at the same time and we would only have been delayed by a good hour. The flight in Frankfurt was also significantly delayed, so we took off just as the airport was closing. Instead of arriving in Munich at around 9 p.m., we didn't land until midnight and didn't leave the airport until after midnight.
Of course, there were no more trains at that time, and the connection we had booked was, of course, canceled, so we had to take a taxi to Augsburg.
SAS refuses to cover any of the costs. I don't know of any airline that has worse service. Luggage is regularly damaged! Flights are rescheduled so that you don't arrive at the next airport until your connecting flight has already landed at its destination. Again, no compensation whatsoever, not even for the flight you couldn't take, plus the additional costs of traveling to a more distant airport and the cost of a new flight.
After several emails today, another rejection. SAS will not cover any costs incurred as a result of problems they caused.

I have travelled using SAS for many years as I had to for walk. I have never experienced such a worthless company and worst service I have ever experienced. The lies told when a flight is delayed. No explanations when a flight is cancelled or delayed just a technical fault. Their customer service is crap, a stupid Bot “Ture” who is no help whatsoever and to top the lot they changed the rules for bonus trips so if you cancel not only do you lose all your points but also the cost of a chosen seat! That’s robbery so they are just bandits.

SAS uses Bring to deliver delayed luggage which is a completely useless company.

There has been zero communication. No delivery, no update, no tracking, no call. The phone number provided to Bring is unreachable and emails go completely unanswered.

When a company is responsible for people’s personal belongings, silence is unacceptable. At this point I have no idea where my luggage is or when (or if) it will be delivered. You are better off picking up your luggage yourself once it has arrived to Arlanda.

Also pick another airline. SAS baggage support has also been completely useless. "Report online and follow the status" - there is no status to be followed and their phone support can only tell you they've handed the baggage over to Bring and have no more information.

"Delayed baggage is normally delivered within 24-48 hours." Now its been 72 hours and no one is answering us. At this point we are prepared to get a car and go pick up the bags but they aren't answering so we cant even communicate this!!

I received a schedule change email from SAS (change of one hour or less) presenting “Cancel your booking and get a refund” as an option. The financial consequences of this option were not clearly explained.

I cancelled in good faith and only discovered afterwards that this resulted in a near-total loss of the fare, over €2,000, within minutes. I understand ticket rules, but the way this was communicated felt misleading and lacked transparency.

Despite contacting customer service and escalating through official channels, I have not yet received a clear or official response.

We booked a flight this christmas, with a dog in the cabine. We received a confirmation and made the payment for the ticket. For some reason the payment didnt go through. They argue we didnt pay for it, which can be argued I realize. However there should be a message sent from them, that can easily be made automatically. As a consequence christmas is ruined. Whats worse, they take no, absolutly no repsonsibility. Typical airlines

As an old customer to SAS it’s just sad to see what’s happening today and when our final travel pass os gone it’s no more lojality to SAS.
24 h free cancellation is gone. Why?!
Prices are up 100 % in a year and SAS PLUS was excellent instead of a few rows of BC which doesn’t offer much more than before and for sure not worth the extra cost.

Game over.

SAS changed my flight schedule and sent me a message offering several options, including the ability to cancel my booking for a refund due to the change. The wording clearly suggested this was a genuine refund linked to their alteration of my itinerary.
I selected the option they provided. Only after cancelling did I discover what “refund” actually meant:
Out of 6,455 SEK, SAS refunded just 1,059 SEK (taxes only) and kept 5,396 SEK of the fare.
None of this was made clear in the message. Presenting this as a valid refund option following an airline-initiated change is misleading and feels designed to trip customers up.
To make matters worse, the customer service agent I spoke with on the phone was completely unsympathetic. No acknowledgment of the confusing communication, no willingness to review the situation — just a robotic “ticket rules” script. It felt like talking to someone whose only job was to block any form of help.
This experience has destroyed my trust in SAS. I won’t be booking with them again unless they fix this practice and start treating customers with some transparency and basic respect.

They refuse to compensate for cancelled flights.

This airline have currently stolen £400 from us due to false advertising. They moved the time of our flight which meant we couldn’t make our connecting boat any more. In the email it says, click here for a refund. At no point in the email did it say the delay was not long enough to cancel and that they would just take all our money instead! Please go to an ombudsman who will investigate your complaint if the organisation takes too long to resolve it. You might also be able to ask your bank for help - check the ombudsman website.

This has been really upsetting for my husband who has tried to plan a nice trip for my birthday. They say they will look into it now but at first they said no! we’ve been waiting since mid September.

I was flying from Mallorca to Stockholm on flight SK 1806 on October 11th.

My seat number was 31D. I was taking the aisle seat and did not lower the window blind between my row and the row behind me. When the Asian female flight attendant asked me to open it, I said:

„Can you ask the person behind me?“

Her attitude was surprisingly humiliating:

„Ha! It’s just a window. Everyone can open it.“

She said that so loudly that everyone around could hear it.

Before I got off the plane, I waited until everyone was gone as I did not want to make a scene. I said to her:

„You made me feel very uncomfortable by saying that.“

She repeated what she said in the same forcing way.

I talked to other flight attendants and one female in another uniform said:

„She said sorry. Now you have to go. We have a new flight.“

None of them meant sorry. I never felt humiliated on a plane and this should not have happened. It must not happen again.

I need someone to actually do something.

I don't think people need any more reason to despise this airline, but I'll add my pain to the pile

They will routinely cancel your flight and then rebook you on the cheapest possible option, usually the next day. Then, when you try to claim a refund to cancel the trip, they will refuse and lie to you by saying that you are the one initiating the cancellation.

They are cheap, profiteering and find sneaky and shady ways of stripping away passenger comforts. It would be better if they simply embraced their status as a cheap, low end discount carrier, which they are. But they try to dress themselves up as a legitimate national carrier. The company is run by private equity pirates who find clever ways of extracting money from people in vulnerable moments.