Sassy Scents Reviews 

7,676
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, highlighting how long-lasting and effective the scented wax melts and room sprays are for neutralizing household pet odours. Consumers also love the monthly subscription boxes, noting they provide incredible value, excellent variety, and bring a delightful element of surprise to their daily routines. However, some people mentioned issues with their orders, such as missing items from packages or severely delayed deliveries causing frustration. A few other people also felt that managing subscriptions on the website could be troublesome when attempting to handle unexpected or unwanted boxes.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the wax melts, room sprays, and whipped soaps... See more

Quality

Reviewers mention positive feedback about quality, praising the amazing scents and long-lasting nature of the... See more

Subscription

Users describe positive interactions with subscription services, expressing excitement and satisfaction with... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a mix of satisfaction and... See more

Value for money

Clients share positive opinions on value for money, frequently highlighting great starter bundles,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my seventh subscription box, and I am obsessed! I look forward to getting my box through the post every month, and I find that it lasts me ages! I appreciate that you can skip boxes if you fi... See more

Rated 5 out of 5 stars

Easy ordering, quick delivery, and the products smell gorgeous - particularly love the Oud version. Love that's cruelty free - the only products I buy and made in the UK. The only thing I would want t... See more

Rated 5 out of 5 stars

Absolutely outstanding products! The cashmere cleanse powder worked absolutely amazingly when our dog was unwell, completely removed the smells from the sofa, where she had been unwell. You wouldn'... See more

Rated 5 out of 5 stars

Fantastic products!! Been wanting a decent carpet refresher for years which doesn’t affect my dogs skin. I have finally found one. Thank you Sassy for the amazing products the scents are beautiful,... See more


Company details

  1. #74 of 98 best companies in Candle shop
  2. #103 of 216 best companies in Beauty product supplier
  3. #39 of 63 best companies in Toiletries Shop

Written by the company

Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,676)

421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wanna Bet

With 2 dogs running about, in and out. Eating their food off my floor & carpet. Wanna Bet that you can make my home smell good, because I have tried most things, including waxes, to make my home smell lovely. So I got the sub box. OMG they all smell wonderful. The products all smell delicious, like wonderful summer deserts. And yes you win this bet my home smells fabulous like walking into a department store perfume section. I am so impressed that I bought 2 sub boxes and 2 lots of waxes. I have not received a scent I don’t like. Perfect and the aromas last. 100% the best quality I have purchased to date.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely products with gorgeous smells

Lovely products with gorgeous smells. I changed from a monthly box with whipped soaps in it to one with just melts and room sprays because I wasn't using the soaps quickly enough and they were mounting up in my bathroom. The changeover was smooth, no trouble at all. I've read some bad reviews on here but I think they are completely wrong as my experience has been entirely positive.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love these Sassy products…

I absolutely love these Sassy products and I don't mind the price, I have two Cats and one of them is very smelly in the litter box and using the room spray in snow pixie is a gorgeous fruity smell.I have been wanting the powder but it always seems out of stock, probably because it's very high in demand and very popular, please save me three bottles when it next is in stock! I will keep buying everything else till then.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

So happy with my subscription box

So happy with my subscription box, my home smells incredible ❤️ The wax melts keep their scent for ages and the I love the air freshener. Really looking forward to this months box!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

box bundle

Love this box bundle, the wax melt smells great and the odor products are fantastic for homes with pets no more smelly odors .

31 July 2026
Unprompted review
Rated 5 out of 5 stars

WOW!!!

Was not sure when I ordered this product but how wrong could I be. The whole package was loaded with fabulous products. It was like Xmas morning. The melts are amazing and you only need to use a small piece and within minutes it filled the whole house with a really luxurious scent. Definitely get rid of doggy smells and lasted for over 48 hours. The only negative was the shaker fell off when I was using the odour eliminating powder and I lost nearly all of it in the bin. As a plus my kitchen then smelled amazing. Would highly recommend. Would like to know if it can be used in clothes washing?
Get it, you won’t be disappointed

23 July 2026
Unprompted review
Rated 5 out of 5 stars

two subscription boxes in and I love them

I have now had two subscription boxes. I enjoy the variety of products and the chance to try different fragrances that I perhaps would not choose for myself. I find the fragrances to be effective but not overpowering. I love the whipped soap and a little goes a long way. Highly recommended you give it a try.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Love Oud-er removal powder

Lovely website presentation and easy to navigate.
The odour removal powders and sprays have worked wonders removing the pet pee smell I couldn’t get rid of. All the wax melts I received smell absolutely delicious and I couldn’t wait to get one burning upstairs and have had to buy another burner so I can have one on downstairs aswell 🤣

26 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look