Satnavupgrades Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially for sat nav and car system upgrades. Many highlight the staff's exceptional helpfulness and quick response times, making the update process smooth and efficient. Clear advice and professional support ensured successful installations and reliable functionality. However, some customers initially felt unsure about the update process or encountered minor technical difficulties, such as issues with downloading files or code entry. Despite these occasional hurdles, reviewers consistently report that the company's staff provided patient and effective support, quickly resolving problems and guiding them to success.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, reliable, and... See more

Product

People report positive experiences with the product, often praising its functionality and ease of use, with... See more

Upgrade

Customers consistently note positive experiences with upgrade services, often for BMW vehicles, finding the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for being helpful, quick to... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever buying a sat nav update for my BMW 320D so had no idea on the process or what product I needed to buy. Asked a few questions over email and very fast helpful response with clear de... See more

Company replied

Rated 5 out of 5 stars

Not many companies achieve a full 5 stars on Trustpilot, but this one fully deserves the accolade. I was a bit wary of not using BMW to update my much-loved 5 series, which still had the original 2010... See more

Company replied

Rated 5 out of 5 stars

I experienced multiple issues with downloading and extracting files to my own USB drive...the update process in the vehicle just kept hanging. Rusty patiently responded to my many whinging emails... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a sat nav update online but couldn’t get it working (my own mistake!). I contacted Rusty/Alistair with a few questions and he replied quickly, offering really helpful advice. In t... See more

Company replied


Company details

  1. GPS supplier

Written by the company

THIS COMPANY HAS NOTHING WHATSOVER TO DO WITH www.satnavupgrade.com Or who is now trading as www.navigationupdate.co.uk THERE IS NOBODY CALLED ARRON or Ibraheem WORKS FOR THIS COMPANY PLEASE CHECK BEFORE LEAVING FEEDBACK


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,016)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top service

Top service! Super helpful. Would definitely recommend 👌🏻

1 October 2025
Unprompted review
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Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Mini Sat Nav update.

Rusty was great. Helpful and patient. I was unaware my flash drive was at fault. New drive, same software, perfect. Updated and using within an hour!
Thank you..

6 September 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

2015 BMW map update

Ordered a map update for a 2015 BMW. Within a few hours the order was processed and the map ready for download, with emails confirming each stage of the order process.
Clear instructions provided for getting the map files onto the USB stick and then to the car.
Waited for a long journey to load the maps as it was a large file (20 Gb). Took 50 minutes, but they loaded without issue.
Excellent service at an excellent price.

29 August 2025
Unprompted review
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Rated 5 out of 5 stars

Why use anywhere else

Why use anywhere else. The service is better than a main dealer, the price is better than a main dealer and it is exactly the same update as a main dealer. Very simple to install, took abou5 an hour. Top class product and service. 6*

26 August 2025
Unprompted review
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Rated 5 out of 5 stars

2nd time I've used satnavugrades

2nd time I've used satnavugrades, both times have been fast and smooth, this time I ordered at 10pm expecting it to be a few days, the code and link was with me first thing.
Instructions was clear and after copying the files to usb, the install went smoothly

24 August 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

I recently purchased a sat nav update online but couldn’t get it working (my own mistake!). I contacted Rusty/Alistair with a few questions and he replied quickly, offering really helpful advice. In the end, I went for the preloaded USB, which arrived in just a few days. I plugged it in and it worked straight away, finishing in about 30 minutes. Great service and I’d definitely recommend!

21 August 2025
Unprompted review
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Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Order with confidence

Order with confidence. I am a 89 year old non tech savvy person, if I can install one of Rusties nav updates anyone can.
Quick response to inquiries and excellent advise made buying the upgrade easy.
I now have an up-to-date system at a sensible cost.
Thank you Rusty.

18 August 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

BMW Nav Map Update

Fast delivery, excellent product with great comms and email support. 5 stars all day long.

15 August 2025
Unprompted review
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Rated 5 out of 5 stars

Hi I’ve Just bought a 2014 x5 4.0d se…

Hi I’ve Just bought a 2014 x5 4.0d se and the satnav needed updating,so I got back in touch with satnav upgrades who I’ve used with in the past with my other x5’s 05/09 regs and with in four days my new update arrived I had trouble putting the code in,but when I called and we talked it through the code was excepted straight away and the maps downloaded, there much better now.if this is what you need I recommend satnav updates for me the guy gets 10 out of 10 a very happy customer

8 August 2025
Unprompted review
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Rated 5 out of 5 stars

I purchased an upgrade for my 2010 BMW…

I purchased an upgrade for my 2010 BMW and was sent the upgrade on a usb. The program would not install as instructed. However after discussing with Rusty and the resupply of a different version of the software my sat nav is now working as expected.
I can say that Rusty was extremely helpful in sorting out my issues, and would definitely use this company again for any future upgrades I require.
Thank you for your help.

23 July 2025
Unprompted review
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Rated 5 out of 5 stars

Works as exepcted, instructions were wrong, it took almost 5 hours for maps to work (on road navigation)

Somehow I got this working.

- i installed the thing (took 3h)
- i followed the instructions (it says after 15 min everything will be ready, that was not correct in my case)
- instructions were wrong, it took 5 hours and 300km of driving, for the thing to start working

As for there seller answer, you can not take someone money, and do not expected hard answer if something was not working as advertised or instructed. I do no care who or what they are. We are all accountable for stuff we sell or say.

I am I dude, have been now for 20 years in automotive industry. So seller answer that i did it wrong, all i can say he is full of crap!

18 July 2025
Unprompted review
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Reply from Satnavupgrades

There is nothing wrong with the update customer has not done it correctly .There is also a usb posted out to install but no chance given just demanded refund with foul language & yes there is no refunds given as code is purchased for the car & clearly stated in the description. check all my 5 star reviews & compare there is allways one

Rated 5 out of 5 stars

Excellent dropped rusty a email with my…

Excellent dropped rusty a email with my details to see what i needed fast reply with the links to what i needed to buy all paid and was here quickly
So straightforward pop the usb in got to the setting and updates enter the code and your away took mine about 45 mins to do the update once done the system will restart and there you go 2025 maps ready to go highly recommended top bloke cheers

10 July 2025
Unprompted review
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Rated 5 out of 5 stars

Alistair was very helpful in providing…

Alistair was very helpful in providing me with 2025 Maps for BMW which he sent to me with instructions how to best extract them and the right format for the USB. Carried out the process and it worked well and was loaded up on my BMW and reflected in the updated version.

1 July 2025
Unprompted review
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Reply from Satnavupgrades

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Rated 5 out of 5 stars

Great guy Rusty

Great guy Rusty, sorted it at 6am which I was surprised with as I was messaging him on Whatsapp.

Worked a charm on the M6 which updated to 2025 now.

Thank you Rusty.

22 June 2025
Unprompted review
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Rated 5 out of 5 stars

Top service from Rusty

Used this service a number of times over a past few years and always had a 100% satisfaction, the guy knows very well what he's doing, always helpful and friendly. Thank God these people are still exist, I got told by my local BMW garage that I have to leave my car with them for a day just to have my satnav updated because it cannot be done via USB, contacted Rusty and had it done within two hours via USB for the third of the price what BMW quoted me. Top man, I only can recommend him. Thank you very much for all your help 🫡

12 June 2025
Unprompted review
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Reply from Satnavupgrades

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Rated 5 out of 5 stars

BMW Apple CarPlay

Brilliant and easy to install. Rusty is a great communicator. Used this service to install Apple CarPlay in my BMW - great price and great service - would highly recommend

Thanks again Rusty

10 June 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Great service from satnavupgrades

Great service from satnavupgrades, Map update went fine with only a minor hiccup ,was very easy to do like plug and play. Will be back to order my dad's new map too.

28 May 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

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