Satnavupgrades Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially for sat nav and car system upgrades. Many highlight the staff's exceptional helpfulness and quick response times, making the update process smooth and efficient. Clear advice and professional support ensured successful installations and reliable functionality. However, some customers initially felt unsure about the update process or encountered minor technical difficulties, such as issues with downloading files or code entry. Despite these occasional hurdles, reviewers consistently report that the company's staff provided patient and effective support, quickly resolving problems and guiding them to success.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, reliable, and... See more

Product

People report positive experiences with the product, often praising its functionality and ease of use, with... See more

Upgrade

Customers consistently note positive experiences with upgrade services, often for BMW vehicles, finding the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for being helpful, quick to... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever buying a sat nav update for my BMW 320D so had no idea on the process or what product I needed to buy. Asked a few questions over email and very fast helpful response with clear de... See more

Company replied

Rated 5 out of 5 stars

Not many companies achieve a full 5 stars on Trustpilot, but this one fully deserves the accolade. I was a bit wary of not using BMW to update my much-loved 5 series, which still had the original 2010... See more

Company replied

Rated 5 out of 5 stars

I experienced multiple issues with downloading and extracting files to my own USB drive...the update process in the vehicle just kept hanging. Rusty patiently responded to my many whinging emails... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a sat nav update online but couldn’t get it working (my own mistake!). I contacted Rusty/Alistair with a few questions and he replied quickly, offering really helpful advice. In t... See more

Company replied


Company details

  1. GPS supplier

Written by the company

THIS COMPANY HAS NOTHING WHATSOVER TO DO WITH www.satnavupgrade.com Or who is now trading as www.navigationupdate.co.uk THERE IS NOBODY CALLED ARRON or Ibraheem WORKS FOR THIS COMPANY PLEASE CHECK BEFORE LEAVING FEEDBACK


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,016)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service, helped me on Sunday afternoon and when I had a few questions I had a reply within minutes.
This is the 3rd set of satnav upgrades I’ve purchase and they have all worked with no issues.
Thoroughly recommended A+++++

5 February 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

BMW Sat Nav maps update

Used these guys a couple times for different car nav updates and always a great service. Highly recommended.

4 February 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

BMW Cnnect Drive

BMW Cnnect Drive, could not help with my Sat Nav, BMW Main dealer Halliwell Jones Llandudno, not got a clue regarding Sat Nav, told me my Sat Nav wasn't capable of Full Postcode read out, took them 4 Hr.s to come to that conclusion.
1 Phone call to Rusty, talked me through the problem, 40 Minutes later FULLY FUNCTIONING SAT NAV! This guy knows what he's talking about, Professional, Courteous, and Helpfull to a fault. I'm 68 and not technically savvy, he took his time, patience, and restored my Sat Nav to Full Postcode, definitely 1 of the Best, if not the Best. Thank You Rusty for everything. (And let's not forget The Mighty BMW said my Sat Nav will not show Full Postcode only Partial)

1 February 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Very quick service and extremely easy…

Very quick service and extremely easy process. Fast, helpful replies from Rusty too which I much appreciate.

20 January 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 1 out of 5 stars

Poor Communication & Product not as decribed

Buyer beware!
First and foremost, emails are not responded to in a timely fashion and if and when they are, the questions that were asked were not addressed, just a snippy, "no refunds" reply. Secondly the software is not as described, and the seller could care less as long as they get their money. Think twice before hitting that pay now button.

If you are going to be profiting by illegally selling BMW's intellectual property you should be a little more courteous, and try to work with a customer when they have an issue.

16 January 2025
Unprompted review
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Reply from Satnavupgrades

Clearly states in the listing that windows 11 & mac are not supported buyer should read description before purchasing as there is no refunds on downloads.There is allways one compare all my 5 star reviews & decide for yourself

Rated 5 out of 5 stars

From start to finish

From start to finish, rusty was helpful advising on what was needed

Fast prompt service a delivery

Highly recommended

13 January 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Worth the wait

It took a while to arrive to me in France, but once here it was a piece of cake to install, just plug in, insert code and wait 20 mins.
Rocky was helpful, informative and patient, thanks.

13 January 2025
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

BMW 2016 active tourer

After taking my active tourer for sat nav upgrade to Group 1 they stated it was not possible service personnel clueless . Found Rusty on forum and from start to Finnish excellent service knew exactly what was needed sent code number and put upgrade on usb . Received this morning and 30 minutes job done .so well done you guys Merry Xmas 🎅

23 December 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Amazing Support!

I had some trouble downloading the maps at first, but the support offered by Rusty was amazing. He answered all questions, provided guidance and eventually I had a working set of updated maps. I cannot recommend Satnavupgrades enough.

6 December 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. I bought my upgrade on a USB stick and it arrived 2 days later. I was a little confused as to how to proceed so I emailed Rusty who replied within an hour or so (on Saturday too). It was as simple as plugging in the usb and pressing'go', 20 minutes later and I have an up to date sat nav, I will definitely be back for another update, thanks Rusty.

1 December 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Code sent immediately by email, update arrived in the post two days later. Plug and play, updated to the current map in half an hour. I can not recommend highly enough A*****.

28 November 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Two Flawless Updates on F30s this year

Two Flawless Updates on F30s this year. The first on a 2012 320d with the CIC head unit and the second on another 320d from 2013 with the 1st gen NBT head unit. Fast service with near immediate delivery of codes via email and the USB sticks with the maps arriving in the post within a couple of days. Many thanks Rusty for your professional service.

21 November 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Nav upgrade

Fast delivery, loaded without any issues, it's the second upgrade I have had . I fully recommend his products.

15 November 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Freelander 2 update

I was a little confused with the process but an e mail to Rusty brought all the advice I needed. Update completed successfully after the help. Outstanding service, thoroughly recommended.

8 November 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Top customer service team

Top customer service team. Extremely prompt and helped me when I asked questions brilliant software would recommend 👌

4 November 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Bought a Sat Nav and Apple Car Play…

Bought a Sat Nav and Apple Car Play upgrade for my Rolls Royce Ghost from Rusty. great customer service and helped me with issues due to a security system block on my OBD port. Would defo recommend to anyone.

26 October 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Great product

Great product, really helpful support and fast delivery of the product.

25 October 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Worked as described

Worked as described. Just follow the instructions. File downloaded opened and transferred to reformatted 32Gb stick, took 40mins to upload into car - job done

22 October 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

always willing to help and best pricing

Rusty is always willing to help, proper quick service done my X3 January and my wife's mini this week.
Best prices and no BS
Thank you Rusty and Satnavupgrades

18 October 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

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