SATURN  Reviews 

It was always a great experience shopping in Saturn in Elbe Einkaufszentrum, the person who helped now for purchasing the Philips Pedestal Fan was very patient and friendly, he is technical strong in explaining the specifications of the product

Bad customer experience

I recently went to Saturn in Karlsruhe's city center, the one at Kaiserstraße, Am Europaplatz 211, with a simple goal: to buy an iPhone and leave.

When I got to the store, I found the iPhone I wanted and stood in front of it, waiting for someone to help me. I waited for a few minutes, but no one came over.

So, I asked the first employee I saw (Person 1) if the iPhone was available. He told me it was but mentioned that he was only handling Samsung orders, as indicated by his black shirt, and said I should find someone in a blue shirt for help.

I found Person 2, who was wearing a blue shirt, and told him I wanted to buy the iPhone. His response was incredibly rude. He told me to either "Check with my colleague down there (Person 3)" or "Wait for me for a moment." Then, he started fiddling with his phone, completely ignoring me, even as he walked right past me several times.

Person 1, who had seen the whole thing, came over and asked if everything was okay and if Person 2 had helped me. I told him that, unfortunately, he hadn't.

By now, I was getting pretty frustrated, but I decided to follow Person 2's suggestion and talk to Person 3. When I approached him, Person 3 was busy chatting with another colleague. He brushed me off, telling me to find another employee in a blue shirt.

At this point, I'd asked three different employees for help buying an iPhone, and none of them had done anything to help me.

Fed up, I headed to the cashier and spoke to Person 4. He was a decent guy who initially suggested I talk to someone in a blue shirt. I explained that I had already tried that multiple times, and Person 1 even confirmed it. Seeing how frustrated I was, Person 4 stepped in to help, even though it wasn't his job. He also mentioned that Person 2 had been reported to management before for not doing his job.

Finally, after just five minutes with Person 4, I was able to buy the iPhone I wanted. He was super friendly and helpful, which was a relief after the whole ordeal.

Overall, this experience took about 25 minutes and was by far the most frustrating customer service experience I've ever had. Given how poorly I was treated by several of the staff members, I can't see myself ever returning to this Saturn location. It's disappointing that such a well-known store could have such abysmal customer service.

Your customer care service persons are rude.

Packet was already oppened

All experience was good from easy and friendly application to fast preparing of package and delivery

In general, the delivery services In Frankfurt focus on delivering fast and furious, and the packages are very frequently damaged, or always damaged.

It is very ironic. We have designers, engineers, managers, hundreds of dedicated professionals creating and assembling high-quality electronic products. And then you see one or two guys from the Transport company treating these products in an embarrassing way, banging the package all over the place. Embarrassing to be honest.

I am afraid to turn on the microwave, as I don't know if the big punch it had in the box has damaged something inside.

And this goes with all transporting companies I have experienced so far.

Ordered a fridge from Saturn last week, it was advertised as in stock and deliverable by this week. I called customer service to make sure it would arrive on time, since it wasn't showing any status updates over the week. Today I get an email that it's not being delivered and they don't know when it will be, but I can cancel my order with an email. I write to cancel my order. They do not reply. I call customer service and they tell me the fridge order can't be cancelled, but they plan to deliver it when I'm on holiday. I can only refuse the delivery and *then* get my money, but who knows if that will even work. Meanwhile, I don't have the money and I don't have the fridge. Terrible service, terrible customer service, and even worse communication. I will never order from this company again.

Fast shipping, securely packaged. Product came in beautiful condition 😇 I would happily order again from Saturn. Danke 5✨

Great shop...wonderful deals

Good customer service; helpful staff.

Great app. The Staff always can speak in English. You can buy online e pick up your item in the same day at a Saturn Store. Everything is pretty awesome.

After unboxing the shipping package, I discovered that one of my Fitbit devices had an unsealed box. The box’s seal had been torn off, which is unacceptable. It feels like cheating. The staff at Saturn asked me to return my order, but I didn't have time to wait to resolve this situation.

I bought a pair of “new” airpods and when I came home to try them one of them didnt work. I went to the store again with the receipt to get a refund, now its two week ago and they declared that it was water damaged and that I can not get a refund for this type of dammage.
So Saturn sold me a pair of headphones that were broken and because they were broken I could not get my money back or exchange it for a new pair. Worst service Ever and I dont recomend shopping here since they have no shame in selling you broken stuff!!!

Appalling service. Goods were faulty on arrival, returned to Saturn Erlangen. They wanted to check the goods before they would issue a refund. This meant just looking in the box. Faulty goods were then put back on the shelf for resale. Do not trust anything from Saturn unless package is sealed.

I have tried to purchase Dyson Airwrap Long while spending week in Germany. The payment proceeded without issues, I got an email that the item will be delivered within week, contrary to 1-2 days stated on the website. The product is listed as available with 1-2 days delivery every day for two weeks now, while the email I got states that shipment hasn’t arrived and delivery date cannot be provided. The whole site has no accurate info and lies to people so that they purchase stuff which is out of stock. Support is useless with repeating sentences from automated emails. Instead of providing the delivery date or status on website.

The worst shop I have ever met! Would never recommend anyone to order anything from it!

Thanks for spoiling my present. What is the point of your shop to give wrong information for customers?
I ordered a present almost 2 weeks ago and it was written the maximum delivery will be 18.06.2024.
Now, when I want to order one more time it is written that delivery can be even tomorrow to my place and the product is available.

Writing to your team is useless. Today we got an email that you can’t tell us the date of the delivery because the product is unavailable but your website is still selling it during all these two weeks with offering delivery for tomorrow!

I didn’t receive any shipment. It says delivered in the e-mail but it didn’t come. Nobody knocked my door or called me. I don’t think they came to my address.