Sauce Shop® Reviews 

307
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the products are exceptionally delicious, crafted with real ingredients, and feature a wonderful variety of exciting flavors suitable for everyday cooking. Shoppers also deeply appreciate the supportive customer service team, noting how quickly representatives resolve issues like broken items or missing packages. However, some customers also noted frustrating delivery delays in receiving their holiday orders or experienced occasional issues with items arriving damaged during transit. A few people felt that the courier service and delivery handling could be improved to prevent packaging leaks and ensure everything arrives safely at the destination.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious taste and natural... See more

Order

People report ambiguous experiences with order processes, reflecting a mix of satisfaction and frustration.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt responses and helpful staff.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting a mix of very fast shipments and... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the brilliant, delicious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These sauces etc, are brilliant. Tasty, natural, no nasties. As someone who has issues with additives these take the trophy. Bought a box for my son and wife, they were amazed. So, I am always orderin... See more

Rated 5 out of 5 stars

Unbelievable sauces that actually taste nice with normal ingredients in them. Just have to be careful, because after not too long you find sauce shop products everywhere in your house!! 😋 Any issu... See more

Rated 5 out of 5 stars

I went online and ordered a gift but the email confirmation warned of possible delays due to the large amount of orders going through. I replied asking them to cancel my order because I didn'... See more

Rated 5 out of 5 stars

Packaging and presentation lovely, especially as it's a Christmas gift. I had a slight problem with one of the bottles of sauces, as the seal on the lid had been dislodged during transit. A quick e... See more


Company details

  1. Condiments supplier
  2. Catering food and drink supplier
  3. Food Manufacturer
  4. Food producer
  5. Food seasoning manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(307)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the Hot Sauce

Love the Hot Sauce! Can't get enough of it so my only complaint is that the bottles aren't bigger :-)

Ordered 12 bottles of it online to stock up and there wasn't a single bit of plastic in sight - very impressed.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Spectacular gimme 20 of ‘em

Cool and easy to use website.
Great selection of sauces. I must have close to 20 bottles of Sauce Shop and I can’t get enough.
Long may they continue!

30 March 2025
Unprompted review
Rated 5 out of 5 stars

It’s saucey

It’s sauce. It’s simple, it’s brilliant, these guys know what they’re doing. I have just ordered a big beastly box of sauce and they’re all bloody delicious. Bit upset they don’t have the dipping bowls as indicated online, but they’ve made up for this with the amazing selection and I can’t wait to dig into them. Thank you sauce shop.

12 January 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Love it, thanks for the review, Jonathan! Enjoy them 🙏

Rated 5 out of 5 stars

Amazing company

Amazing company. Amazing sauces. Best in the business. Anyone who gave 1 star reviews have 0 taste in sauces lol. Trust me. Their buffalo sauce is AMAZING . If you like hot sauce then try it!

10 January 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Tedd, glad you're loving Buffalo Hot Sauce! Thanks for the review.

Rated 1 out of 5 stars

Bang average sauce

Bang average sauce. Has no flavour or taste atall

21 December 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi James, it's a shame you didn't enjoy the sauces you tasted. We couldn't find an order on our online store under your name, or any contact with our Customer Experience team.

Your review didn't include much detail, but we'd be more than happy to hear more from you with some more detail - always open to constructive feedback! Our email is: info@sauceshop.co.

Thanks,
Team Sauce Shop.

Rated 5 out of 5 stars

Efficient delivery!

Received my order very quickly and as stated. Extremely well packaged! Very excited to give them as gifts for Christmas 🎄
Thank you!

13 December 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for a great review, Helen! Have a great Christmas.

Rated 5 out of 5 stars

Great company

Great company, all orders been perfect till recently, where I got 2 of 1 item and missing another, but they replaced it straight away! Very pleased with service and products are great

13 December 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Glad the team managed to sort your recent issue out, thanks for leaving a review Rebecca.

Rated 5 out of 5 stars

Brilliant for food intolerances!

I struggle with food intolerances, mainly preservatives. I am so glad I found sauce shop as they only use the best ingredients, there is no rubbish in anything they produce and the flavor is amazing!

Yes it's abit expensive compared to other supermarket condiments and seasonings but they are so worth it! Excellently crafted and you can tell alot of love and passion went into growing this company. Big love to the team and I have just placed yet another order!

28 November 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Great review, thanks a lot Ross!

Rated 5 out of 5 stars

Bestseller Bundle, 6 sauces

Today I received a box of sauces. The sauces were well-packaged, and nothing was damaged during delivery. I placed the order on 21/11, and the box arrived on 28/11.
The only thing I want to point out is the packaging. On the website, I saw a beautiful gift box in black and white with a yellow ribbon in the middle, and I thought it would be perfect as a gift. However, this box wasn’t included. Instead, it was just a regular box.
It's ok for me, but if you wait a gift box, this is not something you can count on.

28 November 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hey Evgeniia, thank you for the review! I've taken a look into this, apologies for any confusion. You ordered the 'Bestseller Bundle' which isn't packaged in the gift box. The gift box item you mention is a separate product where customers can choose which five sauces they'd like in their gift box.

Either way, I'm very happy you're happy with your order!

Rated 5 out of 5 stars

BEST BUFFALO SAUCE I've ever had

BEST BUFFALO SAUCE I've ever had, it's amazing, still yet to try the rest but will review once I have done so.
I got this last year and recommend to all my family and friends, they absolutely agreed with flavour and te ture of sauce, it's so great I eat it with everything.....big thumbs up to Sauce Shop.

17 November 2023
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

That's what we love to hear! Thanks for the review Ranj.

Rated 5 out of 5 stars

Great customer service

Princy was very helpful in dealing with with a financial mispayment made on the website. Prompt and very cordial responses. Made an order for the origanal hot sauce!

4 September 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for leaving a review Adam, happy the team managed to sort your issue out!

Rated 5 out of 5 stars

Great sauces every time.

Been using the Sauce Shop for a few years now and love their products. Favourite is definitely the Habanero Ketchup; goes with everything and you don't need to wait to fire up the barbecue.

23 August 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Great Chris, really happy to hear you're enjoying them.

Rated 5 out of 5 stars

Amazing sauces

Amazing sauces, amazing flavours, amazing service, amazing company….do I need to say anything else?!

19 August 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Legend, thanks Iain!

Rated 1 out of 5 stars

Who would think to put cherries in a bbq sauce?

The answer is only a mad man. Insipid cheap gunk.

17 August 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hello Nigel,

Cherry Bourbon BBQ Sauce has been a very popular Sauce Shop product ever since it joined the range - it's rated 4.95/5 on our website with over 350 5-star reviews. We're sorry to hear you didn't like it, it may just not be the flavour for you.

Thanks,
Sauce Shop.

Rated 5 out of 5 stars

Their sauces are amazing

Their sauces are amazing. Their customer service is amazing. Their ethos is amazing. The sauces are made with love in Nottingham and not that horrible commercial gunk from the big brands.
I'd give them 10 stars if I could.

15 August 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks for leaving a review Mal, appreciate the kind words!

Rated 5 out of 5 stars

Excellent sauces

Excellent sauces. Really tasty. Especially the aioli and lime sauce. My favourite.
Great customer service too.

16 August 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

This is great to hear, thanks for leaving a review!

Rated 5 out of 5 stars

Great value and excellent products

My new favourite brand! I love the sauces from the Sauce Shop - I randomly picked up a bottle of hot sauce in Waitrose and have ordered loads more online direct from them since. Not only are they really tasty if you are trying to avoid UPF food they seem to have little or no additives especially compared to other brands. The buffalo sauce goes with everything!

13 August 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Great to hear, glad you're enjoying them!

Rated 5 out of 5 stars

THE BEST!!!

Heard about the sauce shop for a few years now , started on the BBQ sauce only to discover if you have the ranch mayo with friends with a pizza lubricated by IPA listening to DNB while smoking a duchy this experience strikes a lightning bolt straight to my piece !!!!! Would recommend!!

2 August 2024
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Thanks Gary!

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