LEWIS Access  Reviews 

3,271
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the high quality and robust construction of the products, noting their sturdiness and ease of assembly. The service is consistently praised for being straightforward and efficient, with many highlighting the helpfulness and professionalism of the staff and delivery drivers, who often provide excellent communication and support. However, some customers also noted occasional issues with delivery schedules. A few experienced delays, with items arriving later than initially communicated or expected, and sometimes without prior notice of the change. Others found delivery dates were moved or did not align with the website's promise.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising the speed, efficiency, and communication from... See more

Product

People report positive experiences with product, consistently praising its good quality, value, and robust... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

Service

Customers consistently note positive experiences with service, describing it as quick, efficient, and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience all round … easy to use web site … good communications and updates (due to weather conditions). The mobile scaffold (LEWIS 250 Tower -1.8m x Single Width x 10.2m Platform... See more

Company replied

Rated 5 out of 5 stars

We are a Vintage Bus group who Paint buses as well as restoring the bodywork. We have bought two Scaffold Towers and two podium steps from Lewis Scaffold Towers, in recent years. The product i... See more

Company replied

Rated 5 out of 5 stars

The delivery was scheduled for a convenient time. All the tower bits as described. I haven't tried to erect it yet, however I see the tower is a professional one, as those I've been using at work for... See more

Company replied

Rated 5 out of 5 stars

Lewis Access are a great company to work with. I recently ordered a tower and realised I had selected the wrong size, which meant I needed to order additional parts. Their team was extremely help... See more

Company replied


Company details

  1. Scaffolding Service
  2. Aluminium Supplier
  3. Construction equipment supplier
  4. Ladder Supplier

Written by the company

We are family-owned and operated business based in London, specialising in the manufacturing of high-quality access towers and ladders. Proudly made in the UK, our products are built with precision and durability in mind. We deliver across the country using our own fleet of lorries, ensuring your order arrives safely! With a commitment to exceptional customer service, we are dedicated to providing reliable, British-made solutions that you can trust.

The Best Quality

Written by the company

for the best prices!
we never let you down

Our shipping promise

We deliver all our equipment ourselves

Service 100% Guaranteed, we do not use couriers, we deliver ourselves on our own lorries with our own drivers!!

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,271)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality product

Good quality product with a quick delivery.

21 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you received a good quality product with quick delivery. Thank you for your positive feedback!

Rated 5 out of 5 stars

Lovely product

Lovely product - light weight, easy to assemble and manoeuvre. Delivered by the Lewis Access themselves by a driver knowledgeable about the product. Have used it confidently (I'm 96 kgs) for over a week.

20 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you find the product lightweight, easy to assemble, and maneuverable. We're also glad the knowledgeable delivery was helpful and that you're using it confidently! Thanks for your positive feedback.

Rated 5 out of 5 stars

Lewis tower experience

The delivery was on time and went well. The tower I purchased was a 1.8m x double width, platform height 6.2m. I am very pleased with the quality of the components and assembled the tower is robust and feels secure. Assembly is easy and straightforward. I would definitely recommend this product

14 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that the delivery was on time and that you are pleased with the tower's quality and ease of assembly. We appreciate you recommending our product and your positive feedback!

Rated 5 out of 5 stars

Great service throughout from the team…

Great service throughout from the team at Lewis Access. Friendlest delivery driver I can remember - great communication and nothing too much trouble.
Oh, and the product is spot-on.

15 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had such a positive experience with our team! It's great to know our delivery service and product met your expectations. Thanks for your feedback.

Rated 5 out of 5 stars

Scaffold tower

From purchasing the tower to delivery seamless brilliant very nice equipment recommend this company highly

6 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that your experience, from purchasing to delivery, was seamless. We appreciate your recommendation and positive feedback on our equipment.

Rated 4 out of 5 stars

Good service after initial order confirmation

I had to email to get an initial update on my order which should have been sent to me vs chasing, but after that service and delivery was good

27 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We appreciate your feedback and are sorry our initial communication fell short. We're happy the service and delivery met your expectations afterward.

Rated 5 out of 5 stars

Scaffold order

very easy from order to delivery service was first class

15 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're glad you found ordering and delivery easy and first class. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Great product, great service, can't ask for more!

Great product, great service, can't ask for more.

I ordered from Lewis because I prefer to order direct from the manufacturer and really appreciated the service and ability to buy spares.

Delivery was great, they communicated well when there was an issue and still delivered on time!

Highly recommended

8 April 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a great experience with our product and service! We appreciate you choosing to order directly from us and are glad our communication and delivery met your expectations. Thank you for the recommendation!

Rated 5 out of 5 stars

Awesome service

Awesome service, awesome product.
The staff were incredibly friendly and helpful.
Strongly recommended.

25 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you enjoyed our service and product! We appreciate your kind words about our team and your recommendation.

Rated 5 out of 5 stars

Responsive and quick delivery

Responsive and quick delivery

30 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a great experience with our quick delivery and responsiveness. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great service

Dealt with Chloe, Quick and easy to order.
We will continue to use them.

18 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that your order experience was quick and easy. Thank you for your continued business; we appreciate it very much!

Rated 5 out of 5 stars

Horizontal and vertical poles

Ordered at 1000hrs picked up at 1130 very impressed.

24 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you were impressed with our prompt service. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Superb all round business

A fantastic company with customer service to match the quality of goods. Would 100% recommend and will be using more in the future.

20 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a fantastic experience with us! It's great to know our customer service met your expectations. We appreciate your recommendation!

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent, delivery was as specified driver was professional and helpful in unloading and checking off items ensuring all parts required were in our possession

18 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that our communication and delivery met your expectations. We appreciate your positive feedback regarding our driver's professionalism and helpfulness in ensuring you received all necessary parts.

Rated 5 out of 5 stars

Driver was very helpful

Driver was very helpful, got the items to where they needed to be.
He was pleasant and acted professional.

16 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that our driver was helpful and professional. Thank you for your positive feedback; we appreciate you taking the time to share.

Rated 5 out of 5 stars

Good service

Easy to place order, helpful telephone service, quick collection available with help loading.

18 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you found our order process easy, our telephone service helpful, and our collection quick with loading assistance. Thank you!

Rated 5 out of 5 stars

Everybody we encountered were very…

Everybody we encountered were very helpful. We were kept up-to-date with the progress of our order and delivery information. The driver contacted us on the morning of delivery to let us know the time he was due. All in all, great service and communication.

17 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that everyone was helpful and that you were well-informed about your order's progress. It's great to know the delivery updates and communication met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy company to buy from

My experience with Lewis access has been good. The quality of the product is good, and the whole customer service has been good. I was unable to be home when the delivery arrived, but the driver unloaded the scaffold on his own, and stacked (as requested) in my safe place, I couldn't be happier.

17 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a positive experience with our product quality and customer service. We appreciate you acknowledging the driver's extra effort to accommodate your delivery request. Thank you for your feedback.

Rated 5 out of 5 stars

Really good quality scaffold tower at a…

Really good quality scaffold tower at a very reasonable price. Customer service is excellent. I would highly recommend Lewis Access.

16 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you found our scaffold tower to be of good quality and reasonably priced. We appreciate your kind words regarding our customer service and your recommendation!

Rated 5 out of 5 stars

Great service and quality equipment.

Very happy with my purchase from LEWIS Access. The whole process was straightforward, from ordering to delivery. The equipment arrived on time and was exactly as described. Communication was clear and professional throughout. It’s good to deal with a company that delivers what they promise. Would happily use them again.

13 March 2026
Unprompted review
LEWIS Access  logo

Reply from LEWIS Access

We're happy to hear that you had a straightforward experience with us, from ordering to delivery. It's great to know the equipment arrived on time and as described. We appreciate your positive feedback and would gladly assist you again in the future.

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