I've been with Scalahosting for a year now, and I couldn't be happier. Their sales department answered all the questions I initially had, and they didn't make me feel pressured (a rarity in this day... See more
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ScalaHosting is a Dallas-based hosting provider with over 17 years of experience and a specific focus on managed cloud VPS technology.
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Every hosting plan comes with an unconditional anytime money-back guarantee which means we’ll issue a full refund if you request it. No questions asked.
1999 Bryan St #900, 75201, Dallas, United States
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I had a really positive experience with Mike. He was incredibly patient with me from start to finish, taking the time to fully understand my situation without rushing the process. He listened carefully, addressed all of my concerns, and made sure I felt supported throughout.
What stood out most was how efficiently he handled everything—he quickly created a ticket for my issue and kept things moving smoothly. His combination of patience and speed made the whole experience stress-free and reassuring.
I truly appreciate his professionalism and helpful attitude. Thanks again, Mike!

Reply from ScalaHosting
I run a 501(c)(3) nonprofit in Maryland who serve abused and neglected children. We’ve been on a dedicated server with InMotion Hosting for over a decade, running Joomla with YOOtheme Pro. InMotion used to be one of the best companies around. I stress used to be. Their support and service has seemed to decline over time and I sort of just dealt with and tolerated it. At this point, I was already looking at changing host and and at some point, I came across Scala. I was seriously looking at them already.
So, two nights ago, we had a MySQL issue that brought our entire server down late at night. Our monitor notified me immediately. After looking at it, I soon reached out to InMotion for help and while it seemed that the front line wanted to help, this was above their skill level and it had to be escalated.
Problem is their higher-level support seems to operate separately from front-line staff, and when I checked in for updates I was told I just had to wait for them to contact me. Hours went by with no movement.
After waiting all night and into yesterday morning, I reached out to ScalaHosting with a few questions about making the switch. This was well outside normal business hours. Alexander T. from the sales team responded within minutes. Not a canned reply — he actually listened to what was happening, was genuinely empathetic about the situation, answered every question thoroughly, and made me feel welcome rather than pressured. It really was within actual minutes of when I sent a message.
That first interaction told me a lot about the kind of company Scala is.
After the sale, Nikola K. (L2 Technical Support), Valentin P. (L3 Technical Support), and Tony N. (Technical Support) were right on it. They understood the urgency of our situation and worked diligently to get us migrated and up and running. When there were a couple of small hiccups, they corrected them immediately.
And throughout the entire process, Gabriella R. (Onboarding Manager) checked in with me multiple times just to see how things were going — not because there was a problem, just because she seemed to actually care.
Here’s what really put it in perspective for me: by the time InMotion even had someone start investigating our issue, Scala had already completed our migration and had us live on their servers. That’s not an exaggeration. The difference was night and day.
I’m not someone who writes reviews often, but this experience deserved one. The level of responsiveness, professionalism, and genuine care from every person I interacted with at Scala is something I haven’t experienced from a just about any company in years. It was refreshing in a way that almost seems unheard of these days.
Day 1 down. Looking forward to a long run here.

Reply from ScalaHosting
Very informative and understanding of my issues.
All my questions were answer, and provided an excellent solution to have my services upgraded!

Reply from ScalaHosting
Decided to give them a try based off of other recommendations and they DID NOT DISAPPOINT!
The sales experience was great, the support staff was awesome! They migrated over 27 of my client websites from two different hosts and they did it flawlessly! I'm already seeing the performance factor paying off compared to my previous hosts. I HIGHLY recommend Scala Hosting!

Reply from ScalaHosting
"As the Lead Developer for Mugen Group, managing a server-wide malware incident is a high-pressure situation. The team at Scala Hosting, specifically Hristo G. (QA Manager), George, and Nikola, provided world-class assistance.
What stood out was the transition from standard technical support to dedicated QA oversight. Hristo G. personally monitored my case to ensure consistency and offered a direct line for escalation, which is rare in the hosting industry.
If you are a developer looking for a hosting partner that actually takes accountability and provides expert-level coordination during a crisis, Scala Hosting is the right choice."

Reply from ScalaHosting
I would strongly recommend ScalaHosting to almost anyone needing a hosting provider. In this day and age of every single hosting company prioritizing AI support agents that probably cost more to run than hiring and training humans, Scala is a shining beacon of incredible HUMAN support agents who actually understand and know how to help you.
I had an issue that I probably would've spent 30 minutes trying to explain to an AI on another hosting provider while waiting for an actual human who would probably also copy paste responses from another AI anyway (true story).
A Scalahosting support agent solved the issue for me within 5 minutes max, and even went above and beyond by recommending and implementing a better practice for site security before I even had a chance to ask for it.
There is no other hosting provider I trust as much as Scalahosting. The only thing I miss is Litespeed servers on shared hosting plans, but once they implement that, and if they keep to their current standard of stellar Human support, I will almost certainly never recommend another shared/WP hosting company to anyone again.

Reply from ScalaHosting
Just signed up with Scala Hosting. I've had an extensive Pre-Sales Chat and two Support Chats so far. Their techs quickly answered questions and troubleshot a glitch.
Scala Hosting's custom Spanel Control Panel has ins and outs but I like it so far. Need to practice to learn it. They also offer cPanel but Spanel has far better features.
My sites aren't up and tested yet. I chose Scala based on their reputation among technical people (e.g. Online Media Masters website). My plan is to resell their VPS Hosting. Automatic happiness on sign-up!

Reply from ScalaHosting
Support is just a click away and whats more, they know what they're doing so whatever your problem,it gets handled, Fast!!

Reply from ScalaHosting
I really enjoy working with the support/service people via chat, they are always friendly, upbeat, knowledgeable, and patient. Most issues I have are solved in one interaction and often if I come back with more questions, I will get the same person which is cool. :) Definitely always a pleasurable experience, even if what I'm dealing with isn't. Highly recommend. Most chat tech support sucks, not Scala's.

Reply from ScalaHosting
I had a serious issue with my WooCommerce site where the server load kept spiking, pages were slowing down, and I was even getting database connection errors during traffic bursts. It was directly impacting orders and revenue.
Tony Nachev from Scala Hosting stepped in and handled everything professionally from start to finish. He quickly identified that the issue wasn’t just server load, but a combination of aggressive bot traffic and missing object caching. He took immediate action by blocking harmful bot requests, stabilizing the server, and guiding the proper setup so the system load dropped back to healthy levels.
On top of that, he helped ensure object caching was properly configured, which significantly improved overall performance and reduced database strain.
What stood out was how fast, clear, and solution-focused he was. No generic responses - just direct diagnosis and real fixes.
The site is now stable, faster, and running smoothly again.
Highly recommend Tony if you want someone who actually understands server-level issues and fixes them properly.

Reply from ScalaHosting
I've been using Scala Hosting for the last five years and they are a top notch company. I would not hesitate to recommend Scala Hosting to others!
I've never experienced any downtime of my website. Excellent service, solid hosting, excellent support. What more can you ask for?

Reply from ScalaHosting
Quick efficient support with solid communication skills. Being technical, its important to have a person that is sharp, clear and focused.
I don't rate people unless they have shown solid support skills.
Ivo hit the nail on the head.

Reply from ScalaHosting
Moving to a managed VPS with ScalaHosting was the best decision for my business. My websites are significantly faster, and the uptime has been rock solid

Reply from ScalaHosting
The combination of reliable performance with excellent customer support is outstanding

Reply from ScalaHosting
Excellent online chat support. Always knowledgeable and fast. Ivo K and all of the support staff are always helpful.

Reply from ScalaHosting
I've worked with other posting companies from probably 2004. While those companies were decent and helped when they could they were nothing compared to Scala. They go above and beyond when I mean they go be up and beyond They do things they don't have to do that they could charge you for they could simply say no and point you in the direction of someone that'll charge you something for it. You get a VPS For personal use for resale use there is no other virtual private network that I would recommend. Have a grace period in case you fall short due to unforeseen circumstances for your payment. No place else Get yourself a server today Have them host your websites website shopping cart or whatever it may be. Let's talk about uptime I've never had a down time with the several years I've been a client. I've never been hacked my page has never been wiped out. It's just overall really a safe place and a help place for those novices or even intermediates that can't exactly navigate their way through the complex ins and outs of server management highly recommended.

Reply from ScalaHosting
I am new to all of this. My journey has been packed with learning everything and spending money, as I try to build something very important to a massive community. I am trying to build something that i believe in. It's not just important for the community that i wish to surve honorably, but it's important to me too. S Panel has been amazing. Any questions that I have are met with a rapid response. And i am shocked by the Supreme customer service that I receive time after time. Mike helped me today. Thank you Mike. I look forward to doing business with a host manager that's as quick with my hosting configurations as it is with aiding me with whatever I need help with. Thank you scala hosting. Thank you s panel. And thank you mike. Your customer Brandon Donald.

Reply from ScalaHosting
Excellent hosting. A bit pricey but you get your money's worth. Very fast hosting, excellent customer service. All problems are usually dealt with very fast. One very happy customer here

Reply from ScalaHosting
Everything
I want too play Minecraft as the new addon of invincible

Reply from ScalaHosting
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