Scarlet Reviews 

Made an enquiry for a subscription, but didn't go with scarlet. Still they had planned an installation, so I contacted them to make sure there wasn't going to be an installation nor any billing which they confirmed.

Indeed there wasn't any installation, but soon after they started billing me anyways. I tried to contact them, but it's impossible by phone: my client number isn't recognized and at the non-client service they can't help me. On mail they've thus far never replied. This is embarrassing for such a big company.

It is trustfully and give accurate services.

When people leaving scarlet , and thy have paid there bill , stop sending them extorting bill's van 450 euros.when people are leaving your firma stop sending them reminder bill's and adding 10 euro to them , when people have send back your TV box. Why keep on sending letters that you will terminate there abonnements ?

I made a wrong decision by requesting a home internet service from Scarlet. Two weeks after my request to install the internet (Fiber), the technician came to apartment and spent one hour trying to install the the modem and the router. He said "I cannot install it", we will come to you again. It has been another three weeks of waiting with No appointment no answer to my emails or calls .
Useless customer service! I called so many times and in each call, I had to wait almost 30 min and then they simply say "sorry we don't speak English". I asked a friend to communicate with scarlet customer service in French and they said "we cannot help and you will receive an answer from us".

Definitely I don't recommend it.

Scarlet cost me a lot of income by not providing any help when connecting to my employer's VPN suddenly stopped working. I, a software engineer, am capable enough to determine what the problem is, and where it occurs. First line support was completely useless, had no idea what I was talking about. Just asked if I can 'play a youtube video' and that was the end of it. You would expect they, at the very least, escalate this issue to second line. That did not happen. I logged a ticket myself, to no avail. As long as you can 'play a youtube video', any other problem seems to be not theirs. I filed an official complaint. I filed a complaint against first line support too. I have not heard from them still. Meanwhile I am technically unemployed. I am obligated to work from home, but can not do so without their interference. I waited a week for any help or contact whatsoever. As there seems to be no sign of support I switched to a new provider which will be installed next week. Do not waste your time and money on Scarlet if the existence/quality of your home network determines your income.

Don’t waste your money on them, the service is very bad, tv has mostly french channels which are not worth watching because 90% of time advertisements are going to drive you crazy. I would strongly suggest EDPnet or Hermess Telecom. But never ever scarlet, they’re cheap but now i know why, even people on the phone are uneducated so don’t expect any valuable support when you will have issues and need help from them.

Easyswitch should be easy from Proximus to Scarlett.
It is not.

Wrong billing with way to much to pay
Called more than 10 times, still not solved.
It is impeccable, avoid this disastrous company

Unaccceptable. The internet disconnets contineously. This goes on for years and they can not solve the problem. Too expensive for the service they provide.

I ordered internet on June 2023. Now it is almost November. I have had 6 installation times. Sometimes they say I cancelled it by myself, sometimes they say that i was not home. All lies. No help what so ever from customer service. Really rude, if they answer.

No answer for the contact form.

Horrible experience. Avoid.

Scarlet are taking 2 months to move my internet connection from my old residence to the new and are still billing me while I have been placed offline. The new residence happens to be next to EU parliament in an existing property. Feels like ongoing customer support and empathy is bottom of their vision while they register new customers.

21/09 I subscribed. 04/10 afternoon technician came and installed. One week no troubles.10/10 afternoon SNAFU-FUBAR! No internet: zero. The technician (who told me to call him, I conserve the SMSs) disappeared. Operatorf france-speakers do not speak english. Menu in dutch not in english< difficult to speak with an operator. They promised to send somebody but nobody called/came. I wrote around a dozen of requests, then on 14/10 I switched to another provider. Today I received an email stating that "Due to a change in our systems and the excessive volume, we were unfortunately unable to respond to your email in time, our apologies for this."... but... please... do not pull my leg...

Appaling service. Would never recommend. When they actually manage to install your internet it's fine, because they're cheap, but getting there will be a world of pain. Contacted them on 31/08 to plan a move on 22/09, because of countless "mistakes", I still don't have internet in my new appartement AND the new tennant in my old appartement can't order interent because apparently there's still a working connection there.

They are incompetent, slow, uselles.
We change from operator to scarlet because they gave us a nice offer, but before we knew they disconnected our internet, tv and Fix phone at home, without our permission. We waited 48h for them to recover everything for us but were uselles. My whole family needs internet to work or to follow their courses, but we couldn't. When I called them to ask for help or just to search for a solution they were uselles and very slow. I lost 2h on calls for nothing, never had this problem before, so we change again to our old operator... which is way better.

I DON'T RECOMAND AT ALL, RUN AS FAR AS YOU CAN

Have been with them for years and was fine, but recently I had 2 Internet subscriptions with them and asked to cancel one by email. They cancelled the wrong one even though my initial email was very clear. Called customer service was told for 2 days they could fix it from a distance and would call me. No news, then they told me that it was not the case and I have to order a new subscription which I have done and now I have to wait over 10 days for a technician to come along to fix the issue. So I have to wait over two weeks without Internet in total for a problem they created, no apology, no care for customer satisfaction, no intention to speed up the process even though I have been a customer for several years!

Service simple, mais efficace.

I waited for two weeks for the installation of the internet at home, and on the day of the appointment, nothing happened! Later they told me that because I included a foreign European phone number, their technician couldn't call me and so he just left!
However, the registration form allows you to include a foreign number, and the day before I got a confirmation from them, so I was sure everything was going to work. Not with Scarlet!
Their solution? Wait for another two weeks. They wasted my entire day that I tried to talk to customer support on the phone, but in the end they didn't even say sorry!
Horrible experience, a complete waste of time.