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Scent Outlet Reviews 

323
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the authentic products, often finding them at excellent prices and appreciating the wide selection available. Many highlight the super fast delivery and efficient service, with orders arriving quickly and well-packaged. People are often delighted with their purchases, even when expecting minor box damage, as the contents are typically in perfect condition. However, some customers also noted issues with product quality, such as receiving items with damaged batch codes or perfumes that were half empty due to leakage. A few other people also felt that there were problems with order fulfillment, including receiving an incorrect size or not receiving all items paid for, and experiencing difficulties with customer service regarding refunds or replacements.

What people talk about most

Product

Clients share positive opinions on product quality and authenticity, often praising the genuine nature of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast and quick... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting great deals and discounted... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers reporting that products arrived in... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more

Rated 5 out of 5 stars

Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more

Company replied

Rated 5 out of 5 stars

The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more

Rated 5 out of 5 stars

I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more


Company details

  1. #88 of 113 best companies in Perfume store
  2. #66 of 84 best companies in Cosmetics and Perfumes Supplier

Written by the company

Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.


Contact info

Your backstage pass to Fragrance

Find the best deals on the biggest brands

4.3

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(323)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had never seen this website before…

I had never seen this website before but I thought I would take a chance, well it has to be the best company I have ordered from this christmas. Excellent product smells lovely, black opium, and delivery was so fast! I will now recommend to everyone!

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Missing items

I paid £7.99 for next day delivery, but didn’t receive my item until days after. I have just received my parcel and there’s 2 fragrances missing which were Christmas presents. I have sent emails but have had no response and there’s no other way to make contact with this company. One of the missing fragrances are on the order form the other one is not on it. I was charged for both and have not received them. This is so frustrating as it’s Christmas in 2 days time.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Exactly as described

Exactly as described, however I couldn't see any damage to the packaging. So as itcost me half the price it would have been and was delivered as stated, I am very pleased with my purchase and will definately be ordering again

2 December 2025
Rated 5 out of 5 stars

Such a great bargain....

I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that the boxes were perfect complete with cellophane. Such a bargain. Thanks again for your excellent service.

2 December 2025
Rated 1 out of 5 stars

I have not received my order( ORDER…

I have not received my order( ORDER SO9038S) placed on 6th of December.
I have been emailing your customer service as well, but nothing has been resolved yet!?
There is no phone number to contact, just the email address ,and when I click on the link given it says page not found !?
I really don't know if this website is a scam or not ! It's the first time I'm ordering from them and I really do hope that I would receive my order in time before Xmas or get a full refund . Very poor customer service !

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing deal!

Amazing deal!! Heavily reduced perfume due to the smallest damage to the corner of the box which was still perfectly sealed and plastic wrapped.

29 November 2025
Rated 2 out of 5 stars

Customer Service hopeless

Ordered 2 items, paid for both, only received 1. Contacted customer services, answered numerous repeated emails over 3 days, showing proof of receipt of 1 purchase only, same questions asked again. Waste of my time as well as theirs, raised complaint, and disputed through bank now, lesson learnt from this is to order 1 item at a time only

29 November 2025
Rated 1 out of 5 stars

It breaks my heart to give one star but…

It breaks my heart to give one star but this is due to an item advertised as 100 ml and receiving a 50 ml instead
Otherwise the product s are 100% genuine and usually just the cellophane has been taken off the product for a fraction of the original price

3 December 2025
Rated 5 out of 5 stars

Worthwhile purchase

Very worthwhile order at an amazing price ! Very battered box ! But that's explained before you purchase ! The actual fragrance is in perfect condition .Thank you .I will use again 😃

2 December 2025
Rated 1 out of 5 stars

2 different batch codes on men’s gift set

Ordered a men’s gift set - it had 2 different batch codes. I only checked these because the colour of the Eau de Toilette Spray didn’t look like advertised and what I have seen in shops. Also the product I purchased based on what I saw online, had a silver tin gift box not a gold one, which was what I received.
Not impressed - I had already received 2 out of date batch codes products from a separate order. No response despite sending evidence over 7 days ago - luckily PayPal refunded my money. Avoid is my advice.

1 December 2025

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