SCENTIFY UK Reviews 

386
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the fragrance oils, noting their lasting scents and effectiveness. Reviewers frequently highlight the fast and efficient delivery service, with many orders arriving within days. The overall service is often described as excellent, with good communication and helpfulness. Many customers also appreciate the inclusion of free labels and other unexpected extras with their orders. Consumers frequently express their intention to repurchase, having bought from the company multiple times and planning to do so again.

What people talk about most

Product

Reviewers express high satisfaction with the products, particularly praising the lovely, stunning, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Quality

Customers had positive experiences with quality, consistently praising the products as high quality.... See more

Service

Customers consistently note positive experiences with service, often describing it as very good, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my package yesterday but unfortunately one of my bottles had got damaged. Contacted them they were very helpful and are sending me a replacement. Order arrived so quickly and the added extras... See more

Company replied

Rated 5 out of 5 stars

Love the new scents that have just arrived. Warm vanilla fig is to die for. Not tried the rest yet. Love that you get free clp labels for each fragrance too..postage Great, parcel arrived within days.... See more

Company replied

Rated 5 out of 5 stars

I love Scentify fragrance oil and so do all my customers. They say the fragrance just lasts and lasts. Had a slight hiccup with my last order but the the fault lied with Royal Mail and NOT Scentify.... See more

Company replied

Rated 5 out of 5 stars

I am very early on into my candlemaking journey, but this company were recommended to me because of the quality of their scent throws. The recommendation was spot-on and not only that I can get every... See more

Company replied


Company details

  1. #48 of 67 best companies in Flavours, fragrances and aroma Supplier

Written by the company

Scentify UK is a specialist supplier of fragrance oils for candle making, wax melts, home fragrance and cosmetic applications. Our range is built around consistent, high-performing scents that makers can rely on, whether you're testing small batches or scaling production. We also supply fragrance solutions for room sprays, reed diffusers and wider home scenting applications, giving you flexibility across your product range. Every fragrance is supported with clear technical documentation, including CLP, SDS and IFRA, so you can work with confidence and stay compliant. We offer a wide selection of trending, classic and exclusive scents, designed to perform well while remaining accessible for both new and experienced makers. Orders are dispatched quickly from the UK, with free CLP labels included to support your workflow. Scentify is built on clarity, reliability and ease of use - helping you create products your customers come back for.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

386 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(386)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best!

Hands down the best Myrrh & Tonka I’ve tried
Performs Amazingly well in candles!
Strong beautiful Scent. Well done TP
You’ve smashed it with this one!
Love!!

11 April 2022
Rated 5 out of 5 stars

The best around

Where do I start with my review of truly personal LTD,
These guys are the one of the most effective, hardworking companies I have ever purchased from, joy and Simon are professional, they conduct themselves in a great man or. They are there to answer any questions and assist you with your orders.
I've purchased fragrance oils which are the best I've ever worked with, wax which is beautiful and sustainable sourced, moulds which are easy to work with aswell as beautiful vibrant pigmants I now will only be stocking truly personal scents for sure.

14 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, super fast delivery, great customer service, will definitely be ordering again 😊

3 March 2022
Rated 5 out of 5 stars

Brilliant products

Brilliant products , good quality and fast delivery.

16 February 2022
SCENTIFY UK logo

Reply from SCENTIFY UK

Thank you Claire, we really appreciate your feedback and we are pleased your happy with your items.

Rated 1 out of 5 stars

Waited 2 weeks for delivery

Waited 2 weeks for delivery. Had to pay twice for customs. Wouldn't give me a refund. Cost 50euros for an item that was 9.99gbp

16 February 2022
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Reply from SCENTIFY UK

Hi Susan, we are sorry you felt you needed to leave this review. You didn't pay the 1st customs and so your order was returned. We sent it out again (at our cost) and you didn't want to pay the 2nd customs either. We tried to explain that we don't set the customs charges, the government does. We thought we had reached an understanding and so we are sorry you felt you needed to leave this review.

Rated 5 out of 5 stars

Extremely happy with all my purchases…

Extremely happy with all my purchases from truly Personal. Very quick delivery.

8 February 2022
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Reply from SCENTIFY UK

Thank you Sharon for the wonderful 5* review, we appreciate you taking the time to leave one for us and we are really happy you love your purchases :)

Rated 5 out of 5 stars

Buy from here a lot now as there…

Buy from here a lot now as there fragrance oils are so nice very true to likeness and the scent lasts ages would definitely recommend if your thinking of buying and wasn’t sure do it !!!!!

7 February 2022
SCENTIFY UK logo

Reply from SCENTIFY UK

Thank you for your wonderful review, we are so happy to hear that you love our fragrance oils. Thank you for shopping with us and we hope to see you again soon :)

Rated 5 out of 5 stars

Amazing service

Amazing service, and very quick delivery to Ireland. Thank you

23 January 2022
SCENTIFY UK logo

Reply from SCENTIFY UK

Thank you Katie, this is wonderful to hear :)

Rated 5 out of 5 stars

Fantastic service

Fantastic customer service and gorgeous moulds.

14 January 2022
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Reply from SCENTIFY UK

Thank you for the 5* review, we are thrilled you love our moulds :)

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