I placed an order at the start of May and, weeks later, absolutely nothing had arrived. It turned out they’d sent to the wrong address. It took multiple attempts to reach out to them by callin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Speed of service and good price. The product was a little disappointing, but not this company's fault - it's the XL TeePee dental sticks, and the outer plastic peels off really easily so they come to... See more
Quality products and prompt delivery, they never disappoint. Been using this sight for many years. Great service!
Product arrived promptly within five days after order by second class delivery. Price of product a lot cheaper than rivals. The only negative part of this order is that I never received a confirmati... See more
Company details
Written by the company
Here at Scent Shave and All we seek to provide you with the outstanding service you deserve, as we offer you our wide range of products across many top categories. We are a UK Health & Beauty retailer, whose products include Perfume, Aftershave, Toothbrush Heads, Men's Razors, Women's Razors, Facial Products and many other top Beauty and Grooming Products. We offer the most comprehensive range of products, at the most competitive prices! At Scent Shave & All we pride ourselves when it comes to delivering outstanding customer service to all of our customers, whether you choose to shop online, or you’d like to place an order over the phone, our friendly team are more than happy to lend hand and help you find the perfect product to suit your requirements. Our team at The Scent Shave & All team are committed to our customers, we want to ensure that you enjoy your shopping experience with us. Whether you’re looking to treat yourself or if you’re searching for the perfect gift, we have you covered!
Contact info
Cross Way, PO9, Havant, United Kingdom
- 02392 352909
- themarkettraderuk@gmail.com
- www.scentshaveandall.co.uk
3.7
Average
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient service.
5 June 2026
Great Service from S,S & A
I have used Scent, Shave & All for many years and love their products and above all their prices.
5 June 2026
Easy to order
Easy to order, got item very quickly, great service now and in the past. Great prices.
28 May 2026
Unprompted review
Quality products and prompt delivery
Quality products and prompt delivery, they never disappoint. Been using this sight for many years. Great service!
22 May 2026
Difficult to find fault
Difficult to find fault...great price, excellent service and goods delivered a day earlier than expected. Top notch.
21 May 2026
GREAT DELIVERY TIME AND GREAT PRICES
5 March 2026
Unprompted review
Incompetent and incapable - DO NOT USE
Incompetent and incapable - DO NOT USE
I ordered an application for my electric shaver via this website. Nothing arrived so I emailed the address on their website. No response. As the days continued to roll on, I continually tried emailing for information about my order. Nothing. I also tried calling the number advertised on their website several times - 02392 450684 - but nobody answers. After weeks of chasing chasing, I decide to leave a negative review online which coincidently resulted in a delivery confirmation being sent to me which confirmed that my package had been delivered to the incorrect address. My package had been sent to the 'billing address' and not the 'delivery address' as correctly provided by me. The audit trail and receipt provided to me by scent and shave also confirms this meaning that Scent and Shave is at fault and my request for a refund must be honoured.
I am continuing to email and phone, but my attempts to seek recourse are being actively ignored. I have also sent them an enquiry using the form their 'contact' section of the website, but no response.
This company is in breach of the Consumer Rights Act 2015, and should have its licence revoked.
Needless to say, I would actively discourage anyone from using this website.
3 May 2026
Unprompted review
I ordered Rimmel
I ordered Rimmel, Pink Nude, but Pink-Key- Promise was delivered. Although it is the same code 206, this Pink Key Promise is NOT the colour I believed that I was ordering :(
22 May 2026
Very good service
Very good service, product was exactly as described and arrived promptly. Customer service was excellent and will definitely be using again!
19 May 2026
Unprompted review
Delivered to wrong house
Delivered to wrong house , tried to email/phone and never got an answer
6 May 2026
Competitive pricing and quick reliable…
Competitive pricing and quick reliable delivery service.
27 March 2026
Avoid this website at all costs
I placed an order at the start of May and, weeks later, absolutely nothing had arrived. It turned out they’d sent to the wrong address.
It took multiple attempts to reach out to them by calling their phone number and emailing their customer services team, total faff.
I did eventually get a response and a refund, but I really had to exhaust all possible avenues and waste an inordinate amount of time because basic customer service is clearly not in this company's capability.
Avoid.
3 May 2026
Unprompted review
Reply from Scent Shave & All
We’re sorry to hear you feel this way, however we must respectfully dispute several parts of this review.
Tracking information for this order shows it was successfully delivered to the address provided at checkout. We have also checked our records and can confirm that responses were sent to the contact details associated with the order.
We take customer service extremely seriously and would never ignore genuine delivery issues. If there has been any confusion regarding the delivery location or receipt of the parcel, we would be more than happy to investigate this further directly with you.
Competitive price and prompt delivery
Competitive price and prompt delivery
18 May 2026
Unprompted review
Gillette fusion 5 blades awful. evil.
Gillette fusion 5 blades awful, they just drag and made my face sore..Tried another last night useless, dragging.What you sent me?
Worst ever I've known.
Sent without package date and don't know storage so will use previous stores from now on. Money wasted.
Order No : TVYWTP
I did get a sorry, but no replacement or money back offered, they got what they want, I'm finished here.
27 April 2026
Unprompted review
Reply from Scent Shave & All
We’re sorry to hear you were disappointed with the blades received.
We can confirm these were supplied exactly as received from our authorised supply chain. Blade performance can occasionally vary depending on personal skin sensitivity, shaving technique, or individual product preference, although we appreciate this was frustrating for you. These products do not always have a 'date of manufacturing' on them.
We did respond to your concerns and apologise that the product did not meet your expectations. We certainly never want a customer to feel dissatisfied with their purchase.
If you would still like us to review this further, please contact us directly quoting your order number and we will be happy to look into the matter again.
No customer service
I ordered a Gillette Fusion 5 razor, I was erroneously sent Gillette Fusion blades instead. Contacted the company at the email address and telephone number provided and no response. At this point, I am going to waste no more time and just buy the razor elsewhere. Very disappointing.
20 April 2026
Unprompted review
Reply from Scent Shave & All
We’re very sorry to hear about this experience.
After reviewing the order, it appears there may have been a misunderstanding or fulfilment error regarding the item received, and we sincerely apologise for the frustration caused.
We take customer service seriously and are always happy to resolve genuine issues relating to incorrect items or missing products. If you still require assistance, please contact us directly with your order details so we can investigate this further and work towards a resolution.
We appreciate all customer feedback and are continually working to improve both our fulfilment and response processes.
Kemei trimmer stopped working after…
Kemei trimmer stopped working after only 3 months so I emailed the sales team requesting a replacement or refund . They replied back after 4 days stating that a refund or replacement would be the solution however I’ve not any correspondence for 14 days. I have tried calling the telephone number provided many times but no response . I can’t recommend this business due to poor customer service and I had to buy another trimmer from Amazon instead. You’re better off paying a bit more to get better service elsewhere in my opinion.
14 February 2026
Unprompted review
Terrible service and complete lack of communication
Order stated express delivery used. My order came over a week later and it was the wrong item. I have emailed them, sent a message via their contact page on their website and have received no reply whatsoever. Terrible service and will not be using ever again.
18 January 2026
Unprompted review
Go to supplier for Gillette product
The only supplier that I rely on for genuine Gillette Fusion product with reliable delivery and good prices
7 April 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.