schuh Reviews 

I bought 2 identical pairs of school shoes for my 11 year old daughter which arrived at New Year. They have only been worn for a matter of weeks and the plastic heal and sole which are hollow and are only around 1mm thick have worn through. My daughter now has holes in the soles of both feet you can stick a pen into

Schuh have a one shoe policy. My right foot is size 9.5 and my left is size 7. I went to my nearest Schuh store in Blackburn. I chose the style of shoe I liked. The store had one size in stock but not the other size. The sales assistant ordered me the size that was not in stock. The delivery was free and arrived two days later. The service Olivia the sales assistant gave me was exceptional. Nothing was too much trouble even though I tried on various shoes and sizes. Although I purchased two different sizes I only paid for one pair of shoes.

Not responding to my emails. They owe me £77 for a return of 3 pairs of shoes. For some reason they have only refunded me in part without any explanation.

Purchased apair of adidas sambas for my toddler two weeks ago and the laces have broken already.

Now I have to pay petrol and parking to go and sort this issue out. Really poor service for stuff high brand of trainers and company selling them.

Good options for shoes and slipper at reasonable prices. Good variety of shoes offered in its stores.

Really good on line experience collected from store really speedy delivery staff in store were super friendly professional and helpful - goods excellent

Absolutely appalling customer service.

Refund refused after lawful return – very disappointing experience.

I returned a pair of walking shoes purchased online after briefly trying them on to assess fit and comfort. I am walking 100 miles for charity and need to ensure they are right. I realised I needed a larger size and ordered the correct size the same day.

Schuh have refused to refund the returned pair, claiming there are “signs of wear”. However, the shoes were only tried on for a few minutes and their own inspection photo does not show meaningful wear to the soles.

As a result, I have effectively been charged £89.99 twice for one pair of shoes. I have raised the matter with customer services and referenced my rights under the Consumer Contracts Regulations 2013, but the refund has still been refused.

This has been a very frustrating experience and I hope Schuh will review the situation and resolve it appropriately.

Complete scammers, sent the wrong shoes, not only different colour, but a complete different design. The customer service were closed when parcel delivered, so went through PayPal to raise a dispute. They responded after 10 days or so on PayPal to say they need to speak to me, err what’s wrong with talking to me over PayPal. So 3 weeks gone they said I can send the shoes back for a full refund, but I’m to pay for the return shipping. So they send the wrong shoes and expect me to pay for returning them. Under the consumer act 2015, it’s your responsibility to pay for returns as it’s your fault for sending wrong item. Looks like things will escalate…

I had the most nicest guy who served me in the shop..he explained about the shoes and what to wear with them...didn't have one problem and I give them full stars and I will buy more shoes from them

Absolutely terrible experience. After waiting in four days for delivery I have established my address was not correct on parcel hence delivery never turned up. I was blaming delivery company but the error is at the source Schuh. After internet chat today with them delivery due today is now been put forward AGAIN till tomorrow. I have medical appointments I can’t wait in day after day and they say they need a signature. Absolutely sickened with this awful service won’t buy from Schuh again don’t know if I will ever get this order started on 16 Th now scheduled for 20 Th

Shocking organisation with the worst customer service. Sent item back 5 weeks ago and still no refund. They will reply to this review asking for my order number as if they are there to help, but trust me, I have messaged them 20 times trying to get my refund and nothing. Should be shut down as a business due to failing trading standards policies.

Schuh in Colchester, it says on the receipt that we were served by 'Rhys.' The gentleman was accommodating, helped us with sizes, explained the rewards programme and served us with a smile. What an asset to the team! Thank you for your help today!

I bought a pair of £120 Steve Madden Possession trainers for Xmas 2024 instore. Within 6 months of wear, they fell apart. The insoles and lining had shredded at the heel, exposing the framework beneath which pressed into my heels uncomfortably. It was clear that despite the price tag, these were extremely poor quality/cheaply made shoes. I wrote a review stating as much, and Schuh never published it. I guess they didn't want to affect the 5* rating the shoes had.

Terrible experience with Schuh following non-delivery of a pair of trainers I ordered. Then they relied on Evri (already negative points for using such a low quality courier for premium products?) who supplied false info. Then Schuh accused me of lying, forcing me to take it to my bank who will uphold the case. Honestly pathetic that they make me go to that lengths though. Just 0 support for honest and genuine customers. Would never recommend Schuh and wish I had read these reviews first. AVOID AVOID AVOID! No matter how many complaints cycles you go through with Schuh they will not listen and they do not care.

I bought a pair of Converse in the Schuh shop on the 200 Oxford Street. I've been served by Matthew ! He was the sweetest, the kindest, the loveliest soul ! I've never been served and helped that way ! I'm French and I am now sure that I'll only do my shopping in London from now on ! Thank you a hundred times Matthew! Hope you'll have a great day everyday ! And hope you'll soon receive an Oscar for playing Bowie in the next biopic ! ❤️🙏👑

I am very disappointed with Schuh’s delivery service. My order was initially reported as delivered to my address, then later supposedly delivered to a nearby neighbour based on FedEx GPS data. After following all instructions to recover the parcel, I was informed that it had actually been delivered to a completely different location. FedEx has now confirmed it was delivered to an entirely different postcode.

This experience has been extremely frustrating and stressful, with repeated misinformation, multiple closed investigations, and no accountability from the courier. Schuh appears to rely solely on FedEx’s word and a signature that could have come from anywhere, without requiring photographic proof.

If I didn't know any better I'd say the company was working with my neighbour to steal from me because at the moment, that's what it feels like. Out of pocket, my neighbour has my item and Schuh could care less.

This situation highlights serious failures in both the delivery process and customer support.

UPDATE: I contacted Schuh as suggested in their response below; however, the customer service agent was unable to provide any additional information on the matter.

Ordered some shoes on 25th of December for next day delivery (27th) as i needed them for a holiday abroad on the 5th. They never arrived and they said the delivery company had lost them, so i got a refund. They have now emailed me nearly a month later saying that actually the shoes did arrive (they DID NOT) and now they are requesting payment? I wasn't even in the country.

I ordered a gorgeous pair of chocolate brown shoes from the sale. They were advertised as a size 6. Disappointed they no where near fit. More like a 5. Won't be ordering again.

I needed to return an online order and couldn't find my order email. Phoned customer service today waited 2 mins to speak to a real person called Kieran returns arranged quickly and effortlessly. Best service I've had in a while.

Still waiting for a refund

Sent back my items via Evri on the 3rd January, they were received back to Schuh on the 14th January. I received NO communication about this, it's only because I've been tracking the return. We're now on the 20th January and they can't locate the items and I still haven't received any refund. Never shopping from here again.