schuh Reviews 

Chelmsford store- useless staff. Very unhelpful. Wish I’d had read the reviews on here before making a purchase!!!!

Speedy delivery with detailed update about the tracking .Arrive with nice package.

I see many people gove negative comments about delivery service . The area I live is ok with Evri service , may be this is the reason .

Absolute terrible service, ordered online and received text messages and emails stating item was ready to be picked up. 1/12hr journey only to be told they're not there. And they can't get them before Christmas,Absolute disgusting service

VERY slow delivery.
It took 14 days for from order to delivery for an in stock pair of shoes. I won't use them again

⭐ 1-Star Review – Order Not Delivered, Clear Evidence Ignored

I am extremely disappointed with Schuh’s handling of my order and complaint.

I ordered a pair of shoes as a Christmas gift (£100). FedEx marked the parcel as delivered with a signature and stated it was received by a male. This is completely false.

I have CCTV footage and doorbell recordings clearly showing that no delivery was made to my address on the stated day. I provided screenshots and recordings as evidence. The “signature” FedEx supplied is not mine, and to make matters worse, the FedEx driver later came to my house and confirmed himself that he did not deliver the parcel to me.

Despite this black-and-white evidence, Schuh chose to side with the courier, closed the case, and left me £100 out of pocket with no shoes.

Under UK consumer law, responsibility remains with the retailer until the item is physically delivered to the customer. Ignoring clear evidence and trusting an incorrect courier record is unacceptable.

I would strongly advise anyone ordering from Schuh to be cautious, especially if something goes wrong — because even with proof, you may be left with nothing.

I went into Cribbs Cawsway store in Bristol yesterday. They only had one pair in the size of the shoes I wanted but one was a display shoe - so had been stretched and was grubby / felt totally different to the other. So they said I could order a pair and they would be delivered the next day. I didn’t realise until after I agreed and payed (because that sounds great!) that Evri was the delivery provider. Needless to say I’m off on holiday tomorrow with no shoes. Absolutely livid. Shame on you Shuh, you should NOT be using this horrendous ’delivery’ company and you should not be promising your customers next day delivery. Will never shop at Shuh again.

Won't answer email WhatsApp. Telephone
Paid extra for next day evri worst company ever 2 days not even collected.
Can't contact schuh or evri for refund

Appaling customer service. Attempted to return two pairs of boots and although both pairs were in the same parcel I only received a refund for the cheapest pair. The second pair have miraculously disappeared.! Impossible to talk to anyone. Tried phoning but gave up as was on hold for twenty minutes during my lunchbreak. Found the email address for their "help centre" Emailed my query only to receive an immediate reply staing that the email address for their "help centre" isn't monitored. You couldn't make this up! Then found an email contact for their complaints dept. Typed a complaint and then found out that email address does't actually exist! Constantly pushed to contact them via a whatsapp bot. Complete waste of my time and energy. Seem to have a complete disregard for customers. The experience has put me off buying footwear online ever again. I certainly won't be using Schuh's online services.

It just gets worse. I wrote a review several days ago discussing Schuh’s incompetence, lying and claiming a post office ‘refused my parcel’ after not delivering it for literally 9 days after they told me it had been dispatched. I have attempted to contact Schuh customer service no less than 4 times, and every single time they give a different answer, and every single time I have to agonisingly explain what has happened, and every single time they tell me that the parcel is ‘on the way to them’. Most recently, over a week ago, on the 10th, I arranged to collect my package from a specific store. I was told they would contact me within a week when they had it. Schuh did not. I reached out, and as it takes usually over 24 hours for a response, I waited. I continued to wait. The robot that you always have to get through closed the conversation, without ever getting me through to someone, so I have now had to send yet another message to them. I was told the same canned response about how they were processing a refund for a package they have literally arranged for me to pick up. I am shocked and appalled, and know for a fact that I will never, ever shop with Schuh again. If they continue this incompetence, I will be over £100 out of pocket, and Christmas will be ruined for someone very close to me as the product is somehow out of stock - despite me literally having bought a pair that they said they would let me pick up. I will not be able to find the product anywhere else for the price I got. Now I know it was only so cheap because Schuh cut costs in every way possible, with awful service staff and terrible couriers. I would give 0 out of 10 if I could.

had a problem with the returns
although the whatsapp and the messenger chat is almost unresponsive, the email team (customer service) has sorted my returns promptly. got more choices and better website to purchase compared to OFFICE.

On the 28th November, i ordered some doc marten shoes for my girlfriend costing around £80. These were dispatched on the 1st December, however according to Yodel they are still with schuh. I have tried every single day for a week to call the customer service helpline, just been on hold for an hour then having to go. I’ve emailed the customer service twice, the first time 5 days ago. I have WhatsApped the customer service and have had no response either. I’ve tried to connect to a human on live chat but been left on a connecting screen for half an hour. I’ve been trying to resolve this issue through every available avenue and I’ve not got a single response from schuh once. I ordered 18 DAYS AGO. I feel like I’m going mad just trying to find out where this order is.

Impossible to return or exchange sizes! Ordered the wrong size for my child - impossible to log back into my account it keeps prompting me to reset my password - even though I have reset it!!

I placed an order for a Christmas present 2 weeks ago, and just realised that I have had a PayPal refund where they cancelled the order without telling me. Mistakes happen (assume a stock error), but you expect the courtesy of being notified so you're not waiting on a present which will never arrive! Thanks Schuh,

A member of staff called Mia at Teesside Park store was great. Lovely customer service

This company must be the only one left with excellent customer service, I needed to return an order and they were quick to exchange and re deliver, and followed through until I received the order

£3.99 to return are they joking??
I will never order from Schuh again.
To save the planet… to make some extra cash more like.

Ordered a pair of New Balance trainers for £100. Arrived with odd sizes, one size 5 and one size 6. The box was battered and broken, they must have been thrown about in the warehouse.

Customer service told me I could arrange a return within 2/3 days which was completely false. I'm having to wait a week for an Evri pick up so these won't arrive in time for Christmas which is really disappointing as they are a gift.

Received a pair of shoes today that I ordered online and cost £150 for them to turn up with the box very badly damaged. These are a gift so not ideal! Can’t get through on live chat even though it says someone is available. Been online to try to reorder and not only are they now out of stock, even though it’s saying 5 in stock, they have been reduced to £104.99! Don’t know how anyone can think it’s ok to send them out in this state.

UPDATE, these clowns take time to post a reply but anyone with a BRAIN knows this is a face saving exercise. Your live chat is rubbish which is why after 2 days ive not had 1 reply. Your arrogance is amazing which is why dispute now filed with PayPal
SCHUH DONT CARE

Absolutely awful experience to a problem with a non delivery by Evri. Messaged schuh twice over a 36hr period via 2 methods and nothing. They then have a chat bots which is even worse than the customer services so been forced to open a dispute via PayPal. After services care is what makes a company and schuh uve failed badly

I’ve been a customer for years but am losing faith. Their 100 day return policy seems to be some kind of reselling used items service. Ordered 2 pairs of Vans for my daughter. One pair are okay but the other pair are really dirty inside?? The outside has rub marks and dirty marks…they definitely don’t look new!! Tried to call customer service but after 20 mins of waiting with no indication of place in the queue, I gave up. Won’t be buying from them again, pretty disgusted to be honest, at least check the shoes you’re selling are not used!