Scott Dunn Reviews 252

Amazing experience. Excellent customer service and comms. Scott Dunn helped us find and organise the perfect holiday! The team were fantastic and the App was really helpful in keeping us up to date with travel arrangements. Will definitely be using Scott Dunn for our next trip 😁

From the moment Matt started working on our itinerary, everything just fell into place. He took the time to hear me out fully, asked all the questions and just knew intuitively the right places for my family. The trip was flawless from the get go and absolutely fabulous! Scott Dunn impressed me so much, I can’t want to plan our next trip!

Scott Dunn listens. They keep good records and are always able to customize our trip exactly as we would do it ourselves, or better. Their team forages for the hard to find excursions that really create those memories that last a lifetime. Impressive people. Extraordinary company.

Terrible experience when trying to get quote for honeymoon to China. Received frantic call from travel agent asking why I was getting quotes from other travel agencies in accusatory tone. I’m sorry but this is our honeymoon/trip of a lifetime/extremely expensive so why would we not get several quotes before deciding? Was told by the same agent that S&D do not have their own in-house experts and use third party providers, another reason not to use them. Once I had received the quote I was subsequently harassed with multiple emails and calls despite already responding to say we needed time to think. Then received a further 2 emails titled ‘Shall I close this case’ from same agent, even though it had only been a few days since the quote was issued. Terrible customer service and doesn’t compare to other companies who were absolutely professional, allowed us time and had loads of travel tips and advice. Needless to say we decided not to use S&D.

Service was great throughout planning. prompt response and easy to coordinate. actual experience came with a surprise fruit basket and everything went smoothly.

From start to finish Scott Dunn organised our safari seamlessly. Experienced staff who have been to these places know exactly where is best suited to you.

We booked a family holiday to Riva del Garda in Italy with Scott Dunn. Our rep did a great job at listening to our varied list of requirements, and coming up with the perfect location and hotel. We felt supported through the whole holiday experience and will definitely use Scott Dunn again.

We enjoyed exploring Costa Rica, our trip was expertly planned and delivered by Scott Dunn and their local partners.
All accommodation was well suited to our needs and gave a real range of locations and experiences. Amazing wildlife everywhere, no crowds and great weather, just a great trip.
Not our first SD holiday and won't be our last - meantime friends are off to Japan later this year on our recommendation!

Really helpful easy booking process and competitive price for the hotel I had chosen. My young twins didn't want to go to the kids club but came away loving it and the friendly staff kept us updated so we could enjoy our holiday. Thanks for the fab rucksacks!

We went to Malawi in April/May organised by Bjorn. Had a fantastic time despite one of our original lodges being flooded so we were moved to a different lodge which was fantastic. All very stress free. This was our third safari and this was the best country for game viewing and such good value. We finished at Lake Malawi which was a relaxing end to an amazing holiday.

The whole trip was organised perfectly with everything happening as planned. This was enhanced by the quality of customer service and attention to detail provided by enthusiastic, knowledgable
And polite staff- thank you

It was one of the best holiday experiences enjoyed by my Partner and I - thank you

Expertly planned by Eli at Scott Dunn. Fabulous hotels, seamless transfers and amazing scenery and experiences. We could not have asked for more!

If you want a unique, authentic, and flawless trip, I would give Scott Dunn my highest recommendation. We had a wonderful 8-day honeymoon in Morocco courtesy of the Scott Dunn team! The trip was truly one-of-a-kind and we can't wait to use them for another experience. With Scott Dunn, if you have an idea, they can likely make it a reality.

The biggest strengths of Scott Dunn are making an international trip truly unique and 'frictionless' while providing unparalleled customer service. I could do as much (or as little) research into the trip as I wanted, knowing that the Scott Dunn team took all of my preferences into account when booking hotels and experiences. They recommended activities given our wishes (i.e. food tours and cooking classes because we love to try new foods, hot air balloon and sidecar tour of the medina because we like adventure, etc.). They recommended and booked hotels within our budget, which were accommodating, often providing complimentary upgrades because of our honeymoon status.

At every point of the trip, we felt taken care of with the support to make any possibility a reality. For example, if we needed help picking a restaurant for dinner and making a reservation, our local guide recommended a place, made the reservation, and our driver took us there and back. If we wanted to take more time to explore a place independently, we could. Everything was flawless.

From beginning to end this our Botswana trip exceeded our expectations .
Matt from Scott Dunn was knowledgeable and patient when adapting plans to fit our tight schedule , the result being perfect . MMA Dinare was amazing with amazing game drives and so so friendly guides and staff . The Sitatunga and Duba Plains accommodation and staff blew out expectations out of the water - thank you so much to all .

Excellent service and well thought-through itinery with inspiring guides.

We had the best holiday ever to the Maldives this year. Scott Dunn's attention to detail is amazing and on this occasion included a tailor-made video for us to look at our villa and the view from the villa. I am also very impressed by their ability to listen to your general ambitions and preferences and translate this into the right itinerary and experiences.

I have used Scott Dunn a number of times and have always found them to be exceedingly professional. Always willing and able to make fantastic recommendations, they are equally happy to tailor your holiday to whatever you want. In any organization, one is only as strong as one’s weakest link, and their portfolio of local providers do a fantastic job upholding Scott Dunn’s sterling reputation. Couldn’t recommend them more highly.

Perfect
Guides wonderful
Everything seamless
Nothing we would have changed……..memorable experience

I booked a 12 day trip to Chile with SD in October of 2023 to take place March 9-22, 2024. I was promised a 5 star, luxury adventure trip. My trip included 3 nights in Atacama desert, one night in Santiago, 4 nights in Patagonia and 3 nights in the Lake District. With my flight to and from LA to Santiago this trip was $20k for just me (single female traveler). My three must do things for this trip was star gazing in Santiago, Patagonia and penguins in the Lakes district.
Atacama – My “5 star” hotel was a bare bones room with a bed and a bench- NO AC in the room- in the driest desert in the world. It was 90F in the day and at night two small windows offered no ventilation and the room was 80 degrees plus at night – absolutely miserable. I slept a TOTAL of 5 hours in 3 days. I emailed SD every day and got no help other than a humidifier. Hotel management offered no help or accommodation. This hotel is responsible for all of your excursions and experiences - who you get as your coordinator makes or breaks your trip. When my coordinator asked me what I wanted to do in Atacama I clearly told him my sole purpose was to Star gaze (darkest place on earth with 330+ nights a year of perfect star gazing)- he booked my observatory night on the last night of my stay (they are supposed to book you your first or second night just in case there is an issue) - and the visibility my night was less than 5% so I got nothing - a manager later told me that the staff were aware that visibility that night was going to be 50% at best, yet I was booked that night. So I flew 26+ hours, got no sleep in 3 days to star gaze and got no stargazing. I emailed SD immediately to see if anything could be done to help and I got no response other than Santiago would be better as they already called the hotel and assured me there would be AC.
SD called Singular hotel in Santiago before I arrived to assure that there was AC. There is AC- it is also locked at 76F – that the manager outright lied to me about for nine hours until I had no choice but to try to sleep . I was emailing my trip advisor, calling SD HQ and texting my “on the ground in Chile” crew getting no response – so there was another night of no sleep. My city tour of Santiago was two blocks of looking at government buildings and getting a coffee because no one bothered to verify that the cable car and train were open – and they were not- one day a year closed for maintenance. Furthermore the hotel booked in the historic district vs new area is not safe.
In the Lakes District – an area I knew nothing of- I was sent 3 days of activity and hiking and penguin sightseeing – the pictures in my “detailed itinerary” show this sunny idyllic area and describe my daily excursions of “starting my day on a ferry”- First of all it rains/downpours 270+ days a year there – so 3 days of outdoor activities is low to zero probability. On the day of My penguin island tour – it was severe storm- and the tour did NOT start with a ferry ride – it started with 2.5 hours driving in bumper to bumper traffic, to a 40 minute ferry on stormy waters, to 1.5 hour winding drive to get to a beach completely closed due to inclimate weather that NO ONE – not SD or the tour guides hired by SD bothered to call to see if penguin watching was even an option with such poor weather – which is was not- so we had to turn around and head back- 11 hours of driving, ferries in category 3-4 storms- not only a wasted day, but I was car sick and had vertigo from the ferries. I was supposed to go on a hike the last day I was in the Lakes District before my evening flight – I have multiple emails confirming that I could return to the hotel to shower after hiking, before flying for 26 hours back to LA. Well the hike was 2 hours away from the hotel, to have to hike 2 hours, to drive back to the hotel 2 hours, to have maybe 15 minutes to shower to get back in the car to drive 2 hours back to the airport. The tour guide told me this was ridiculous and not possible , so that day was entirely canceled. SD claims to have thorough knowledge of countries and regions – but it was abundantly clear that is not the case here.
MY once in a lifetime trip ended with me only getting 1/3 must do’s and not sleeping for an entire 1/3 of the trip due to trusting my trip advisor that my trip would be the “5 star luxury” trip would be exactly that. After a month of communicating with multiple managers, I have been offered an offensive, paltry refund of less than 10% . I would not trust SD with another trip, let alone one of this magnitude and price. You trust these companies will provide you with the once in a lifetime, exceptional trip that you work weeks to curate and pay for- only to find out the reality falls depressingly short. I have never been more disappointed in a travel experience in my life. You will not get a luxury, seamless trip, at least in Chile.
“Caveat emptor.”

A perfectly tailored holiday to Sri Lanka was put together for us by Scott Dunn having discussed our requirements in detail. The properties Scott Dunn use, the itineraries with the optional experiences they put together and their attention to detail really make for a perfect holiday. We really felt we'd seen the best of Sri Lanka, its culture, history, the wonderful food and its stunning scenery.