Scott Findlay Reviews 

1,646
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, courteous, and punctual staff who always arrive right on time and complete heating or plumbing repairs efficiently without leaving any mess. People also deeply appreciate the exceptionally helpful customer service team and the absolute ease of booking appointments or arranging annual boiler maintenance services. Though some reviewers noted that the company might not always provide the absolute cheapest option on the market, they still felt the pricing was entirely fair, competitive, and offered good value. Additionally, consumers mentioned that scheduling appointments sometimes required a bit of flexibility or planning around busy diaries due to high demand.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that scheduling appointments is easy and transparent... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and friendliness.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, efficient, and... See more

Price

Consumers find price to be fair, competitive, and offering good value. Reviewers appreciate the transparent... See more

Booking process

Users describe satisfaction with the booking process, noting that appointments are straightforward and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a trusted plumber for many years who is no longer with us. Always a hard time trying to source a reliable replacement, but thankfully speaking to friends and neighbours, it was Scott Findlays na... See more

Company replied

Rated 5 out of 5 stars

Have been using Scott Findlay for over ten years - they have been, without fail, excellent on each occasion. Our current experience was even better! Plumbing emergency, all booked up for six days bu... See more

Rated 5 out of 5 stars

The team were punctual and reliable. The assessment for our new boiler was efficient and we were offered an option that was a much better answer to our problem. Scheduling the work was easy to fit r... See more

Company replied

Rated 5 out of 5 stars

I use Scott Finlay to service my gas boiler and gas fire because they are reliable, knowledgeable, very efficient, clean and tidy. They make sure my fire is safe, working properly and even looks good.... See more

Company replied


Company details

  1. #17 of 74 best companies in Central Heating Service
  2. #5 of 51 best companies in Boiler supplier
  3. #5 of 29 best companies in Gas company
  4. #11 of 60 best companies in Gas engineer
  5. #12 of 45 best companies in Gas installation service
  6. #10 of 96 best companies in Plumber

Written by the company

Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,646)

571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Booked in promptly - they kept me informed of arrival time and did the service of the boiler in a very professional manner. Really appreciate having this quality of service in the area.

13 May 2026
Scott Findlay logo

Reply from Scott Findlay

Thank you for the lovely review Alice!

Rated 5 out of 5 stars

Great Experience

Came on time as arranged, did a first class job after explaining the procedure,
went through workimg of new boiler and
tidied up. Very pleased with whole experience.

14 May 2026
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Reply from Scott Findlay

We're so happy to hear everything went well with your new boiler install! Many thanks Ronald!

Rated 5 out of 5 stars

Efficient, reliable, and friendly

From booking through the boiler replacement, Scott Findlay were helpful in making what could be gruelling a straightforward experience. They always send friendly and efficient people to do the work. They are reliable and efficient and I highly recommend.

4 May 2026
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Reply from Scott Findlay

We're so pleased to hear such lovely comments, it's much appreciated - thank you!

Rated 5 out of 5 stars

Trustworthy

Have dealt with Scot Findlay for many years and all their staff have always been a delight to deal with.

19 May 2026
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Reply from Scott Findlay

This is fantastic to hear, thank you!

Rated 5 out of 5 stars

Excellent service

I have used Scott Findlay to service my gas boiler for the last 4 years or so. They send a message to let you know when your service is due and on the day they text to let you know the name of the engineer who will be arriving. All the staff arrive on time, are friendly , polite and knowledgeable. This year it was my pleasure to meet Duncan, who did a great job, ensuring all was in good order, and left the area clean and tidy. Brilliant! Would not hesitate to recommend.

21 April 2026
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Reply from Scott Findlay

Thank you so much for your kind words and continued support over the last 4 years, and we’ll be sure to pass on your lovely feedback to Duncan!

Rated 5 out of 5 stars

Highly recommend

Always professional and considerate. Highly recommend.

23 April 2026
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Reply from Scott Findlay

Thank you Jaci!

Rated 5 out of 5 stars

Boiler service

Arrived right on time, very professional the whole time and explained everything clearly! Will be recommending to my friends.

22 April 2026
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Reply from Scott Findlay

Thank you, we really appreciate the recommendation!

Rated 5 out of 5 stars

Annual boiler service

Duncan from Scott Findlay has serviced our boiler for a number of years now. Always prompt, does a fine job and is very helpful. Highly recommended.

23 April 2026
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Reply from Scott Findlay

Thanks John, we'll pass on the lovely feedback to Duncan!

Rated 5 out of 5 stars

Great/ reliable company

Great/ reliable company. Having had a boiler fitted a few years ago we use them for annual service
Would definitely recommend

20 April 2026
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Reply from Scott Findlay

Many thanks for the continued support Jane!

Rated 5 out of 5 stars

Great job as always

Have used this company a few times now, always find them to be reliable and jobs are always done to a high standard. This time round engineer Andy went the extra mile after a fault was found with our boiler which he fixed although he was there to install a radiator. Great service. Would highly recommend this company.

14 April 2026
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Reply from Scott Findlay

Thank you Maureen! I'm glad the install went well and it's great to hear Andy was able to help with the boiler issue during the visit too!

Rated 5 out of 5 stars

They are a great company

They are a great company. Really well organised with clear communications. The engineers are polite and high knowledgeable.

14 April 2026
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Reply from Scott Findlay

This is fantastic to hear, thank you!

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