One of my pot lids had turned rusty after a couple of months. With a lifetime guarantee, I contacted Scoville direct and attached photos of the damaged lid. I got a new one sent out to me.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought two Scoville Neverstick pans, one a frying pan, the other a Wok, through Amazon. I was so happy to receive them and do love the Scoville Neverstick as it seems a good, tough non-stick surfa... See more
Company replied
I only ever buy scoville products. I use the cake tins inside my air fryer because they are absolutely splendid at keeping clean. I have all the saucepans and frying pans too absolutely brilliant ❤️
Company replied
Had an issue with a saucepan leaking from the handle rivets. Contacted the company who asked for photos. Did as asked and they've promised to replace the pan. 1st class service and pleasant and helpfu... See more
Company details
- #87 of 94 best companies in Kitchenware Shop
- #41 of 45 best companies in Kitchen Furniture Shop
- #130 of 136 best companies in Kitchen supply shop
Written by the company
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
Contact info
Whiteacres, LE8 6BB, Leicester, United Kingdom
- reception@imperialgb.com
- www.scoville.me
3.8
Great
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
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I found the customer service very…
I found the customer service very helpful and sorted out my issue fast and hassle free
23 April 2026
Unprompted review
Reply from Scoville
Hi Kevin,
Thank you for your feedback!
We’re delighted to hear that our customer service team was able to assist you quickly and resolve your issue in a hassle-free way. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
***DO NOT PURCHASE***
***DO NOT PURCHASE***
I bought these pans a few years ago after upgrading to an induction hob. Unfortunately, one of the milk pans developed a serious fault: the induction plate detached during use, which caused uneven heat distribution. As a result, my hob cracked and was left with a permanent burn mark that could not be removed. Cost incurred new hob and electrician.
The product is advertised with a lifetime warranty, so I contacted the company and provided proof of purchase along with all requested photographs and details. However, my experience with their customer service was very disappointing. Despite supplying the necessary evidence, my claim was not honoured. Instead, I was repeatedly asked for additional information and given various reasons to delay or decline the warranty service.
Based on my experience, I cannot recommend this product or the after-sales support.
23 April 2026
Unprompted review
Reply from Scoville
Hi Teresa,
Thank you for taking the time to share your feedback, and we are very sorry to hear about the experience you have described.
We take all reports of product performance and safety extremely seriously, particularly where potential damage has occurred. We would like the opportunity to fully review this matter again for you and hopefully reach a suitable resolution.
To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
Kind regards,
The Scoville Team
Absolutely fantastic
Absolutely fantastic. I’ve had my frying pans for 6 months and the larger one developed ann issue with the handle. A quick email to Scoville and this was picked up and put right. A new one was sent to me - no fuss, no quibble and no delay. Thanks Scoville this was excellent customer service that went above and beyond.
21 April 2026
Unprompted review
Reply from Scoville
Hi Sara,
Thank you for your feedback!
We’re delighted to hear about your positive experience and that our customer service team was able to resolve the issue with your frying pan quickly and hassle-free.
It’s great to know the replacement process went smoothly for you. We will make sure your kind comments are shared with the team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
The person I dealt with was very good…
The person I dealt with was very good and arranged a replacement quickly
22 April 2026
Unprompted review
Reply from Scoville
Hi Linda,
Thank you for your feedback!
We’re delighted to hear that the team member you dealt with was able to assist you promptly and arrange a replacement quickly. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Burnt food
Purchased 2 roasting tins from Amazon quite a while ago. I did contact scoville on 2 occasions regarding food burning/ overcooking in the roasting tins. I never mentioned a refund, I asked for advice on both occasions. Never had a reply from the second email sent this year. The tins have a great non stick quality but everything I have ever cooked in them burns on the surface that has contact with the tins. This happens even when I reduce the oven temperature considerably, there is nothing wrong with the oven thermostat. Given up on trying to roast successfully in them, so they are going to the charity shop Bought replacement roasting tins from Sainsbury's range two weeks ago. Such a shame as the non stick quality was very good but extremely fed up of eating food which is burnt/ overcooked on the bottom. I have read other reviews regarding the same problem.
21 April 2026
Unprompted review
Reply from Scoville
Hi Mrs Freeman,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with your roasting tins.
Thank you for previously reaching out to us for advice regarding your products and experience. We’re sorry to hear that you did not receive a response, and we would like the opportunity to look into this for you.
To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
We appreciate you taking the time to bring this to our attention.
Best regards,
The Scoville Team
lifetime guarantee claim
Used the lifetime guarantee as had an issue with a frying pan, this was processed quickly, professionally and a replacement sent out by Victoria. Many thanks.
21 April 2026
Unprompted review
Reply from Scoville
Hi Tim,
Thank you for your feedback!
We’re delighted to hear your lifetime guarantee claim was resolved quickly and that a replacement was arranged for you with ease. We will be sure to pass your kind comments on to Victoria and the wider team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Products are great for the price
Products are great for the price. I also had a quality issue with one of the pots, they have responded to explain that they will replace it. I have not yet recieved the replacement of notification when it will be delivered. This was 4 days ago. - Updated replacement pot recieved. A frictionless process. time from support ticket created to resolved was 16 days.
30 March 2026
Reply from Scoville
Hi Dylan,
Thank you for your feedback!
We’re glad to hear you’re a fan of our products and that our team was able to resolve the quality issue for you.
Our apologies for the delay in receiving delivery confirmation, and we hope you have now received your replacement successfully and are happy with it.
If you haven’t, or if you need any further assistance, please don’t hesitate to contact our customer service team at reception@imperialgb.com, and we’ll be happy to help.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Don’t buy into their false guarantee
Shocking experience. Lifetime warranty is a false claim. I’ve followed the care guidelines of their pans very carefully and not used high heat to cook. They have come back from the warranty claim saying I have cooked on the pan on too high of a heat and they won’t cover me under the warranty. I have several pots & pans from Scoville which haven’t had the same issue as the 30cm pan which hasn’t even lasted a year. Poor product and wouldn’t recommend.
Update - emailed on the 30th of April as soon as they responded to my review. Chased today on the 6th just to be told I haven’t used the pan correctly and basically calling me a liar again. Stay well away from these pots and pans and buy something that will last the test of time.
20 April 2026
Unprompted review
Reply from Scoville
Hi Joshua,
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating this must be, especially as you have other Scoville products performing well.
As our products are designed to be used in line with the care and use guidance, we would like the opportunity to review this further for you. If you feel you have followed the instructions correctly and believe the previous assessment may not have been accurate, please contact our customer service team again at reception@imperialgb.com with your purchase details and photos so we can take another look and reopen your case if needed.
Best regards
The Scoville Team
All is good after slight problem. Pans work great.
After wanting some Scoville pans for ages, I have just bought some today from Asda in sale. I read tips on first use & washed them through first with warm soapy water, dried well then after a few hours decided to try one out..what a disappointment.. I cooked rice pudding as I normally do in saucepan only for it to stick at the bottom. I've managed to get the pan clean by scraping the bottom off with my nails. I will give the pans a end chance but will return if it happens again.
17 April 2026
Unprompted review
Reply from Scoville
Hi Lynne,
Thank you for your feedback.
We’re very sorry to hear that your Scoville pan did not perform as expected after following our care and use guidance. Our non-stick cookware is designed to perform well from first use when used in line with the recommended instructions.
Please could you let us know if the issue has now been resolved. If you continue to experience problems, please contact our customer service team at reception@imperialgb.com with your purchase details and photos so we can look into this further for you.
Best regards
The Scoville Team
Great Customer service
Contacted Scoville for an issue I had with the cooking pot and they were very helpful and sent me a replacement
1 April 2026
Unprompted review
Reply from Scoville
Hi,
Thank you for your feedback!
We’re delighted to hear that our customer service team was able to assist you with the issue and arrange a replacement product for you. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Quick easy to use portal good delivery.
27 March 2026
Reply from Scoville
Hi Nicholas,
Thank you for your feedback!
We’re delighted to hear that you found our ordering process quick and easy to use and that your delivery arrived promptly. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Beware!! x2
Like Juliet who had similarly reviewed, I had also been using one of their frying pans (endurance neverstick) and one of the metal studs exploded off of it and landed on the kitchen floor (fortunately not my face like her).
I have already sent an email to the company giving more detail, but felt it beneficial to log more experiences.
Scoville claimed that quality control would look into this immediately back then, but seemingly not if this same problem is still existing 4 years later. They seem to have issues with product exploding under heat which seems counter-intuitive to what they are designed for. Extremely dangerous. Would wholly avoid their products altogether - it's just not worth risking any potential injury/damage.
13 April 2026
Unprompted review
Reply from Scoville
Hi,
Thank you for taking the time to leave your feedback, and we’re sorry to hear about the issue you’ve described with your pan. We take reports like this very seriously, especially where safety is concerned.
To help us properly investigate what may have happened, could you please send us further details directly to our customer service team at reception@imperialgb.com.
We appreciate you bringing this to our attention and will do our best to investigate this further.
Best regards
The Scoville Team
Scoville pans are absolutely brilliant
Scoville pans are absolutely brilliant. I have nearly all the sets now . So easy to clean none stick . I had a problem with one of my pans n the customer service was outstanding. I would definitely recommend these pans
13 April 2026
Unprompted review
Reply from Scoville
Hi Shirley,
Thank you for your feedback!
We’re delighted to hear that you’re enjoying your Scoville pans and you're collection is growing. We’re also pleased our customer service team was able to assist you when you had an issue and provide a positive experience.
We really appreciate your recommendation and your continued support.
Thank you for choosing Scoville.
Best regards
The Scoville Team
After 8 years ...not non-stick
After 8 years of light use and careful cleaning and use with them they are now truely not 'non-stick', unless you use lots of oil. I always use gentil cleaning tools and detergents; always plastic utensils. I will go get a new full set from Ikea as their frying pan i have is still perfect in that time.
Edit: Another pointless response from a company on here. Do you honestly think i have a receipt from 8 years ago for a pan set?!
11 April 2026
Unprompted review
Reply from Scoville
Hi Andrew,
Thank you for your feedback.
We’re sorry to hear your pans are no longer performing as expected after several years of use. When our care and use guidance is followed, our non stick cookware is designed to last and perform without the need for oil or butter.
If you feel you have followed all care instructions and believe there may be a quality issue, please contact our customer service team at reception@imperialgb.com with your purchase details and photos so we can look into this further.
Best regards
The Scoville Team
None stick pan stuck! Eggs did not like it and did bot cooperate .
None stick pan stuck!
9 April 2026
Unprompted review
Reply from Scoville
Hi,
Thank you for your feedback.
We are sorry to hear you experienced sticking with your pan. Non-stick cookware performs best on a low to medium heat, as higher temperatures can sometimes cause food such as eggs to stick and may reduce the performance of the coating over time. This could be a possible reason for why you have experienced sticking.
If you feel your pan is not performing as expected and it is not related to the heat used for cooking, please contact our customer service team at reception@imperialgb.com with your purchase details and photos of the product so we can look into this further for you.
Best regards
The Scoville Team
Not impressed at all
After about 3/4 months of owning 2 of these pans I noticed black bits in my omelettes etc.. yes the coating was peeling off.. goodness knows how much I’ve ingested! The pans have also ruined the grates on my Range master cooker … not happy at all
7 April 2026
Unprompted review
Reply from Scoville
Hi Kay,
Thank you for your feedback.
We’re very sorry to hear about your experience and the concerns you’ve raised regarding our non-stick coating. This is not what we would expect from our products, and we take matters like this very seriously.
To allow us to fully investigate this for you, please contact our customer service team at reception@imperialgb.com with photos of the product and the issue, along with proof of purchase. This will help us review the matter properly and support you further.
Best regards
The Scoville Team
Can opener broke when first used
Can opener broke when first used, sent an email with photos showing can opener and scoville replaced straight away
30 March 2026
Reply from Scoville
Hi Denise,
Thank you for your feedback!
We’re sorry to hear that your Scoville can opener was faulty and broke on the first use. We’re pleased our customer service team was able to resolve this quickly and arrange a replacement for you.
We really appreciate you taking the time to share your experience.
Best regards
The Scoville Team
Very reliable customer service
Very reliable customer service. Answer promptly and action taken by customer care team without delay.
27 March 2026
Reply from Scoville
Hi Lekha,
Thank you for your feedback!
We’re delighted to hear that you found our customer service team reliable and responsive, and that your query was handled promptly and without delay.
We really appreciate you taking the time to share your experience.
Best regards
The Scoville Team
My order was 'forgotten'
My order was 'forgotten'. It was only processed after I contacted the firm - 10 days later - to query its whereabouts.
27 March 2026
Reply from Scoville
Hi Mairi,
Thank you for your feedback.
We’re sorry to hear there was a delay with your order and that you had to contact us to have this resolved.
We hope you have now received your order and that everything is in order. If you still need any assistance, please contact our customer service team at reception@imperialgb.com with your order details so we can help further.
Best regards
The Scoville Team
Love the products, not the company…
The products themselves are good quality, I really like them a lot. However, due to what I presume was an oversight, my order was one item short, and so far my attempts to contact the company to put matters right (either by sending out the missing item or refund) have not been responded to.
As things stand, I would recommend that you should buy these products from supermarkets,rather than direct from the company. They will be cheaper too.
EDIT: Scoville reached out to me, and the issues have been resolved satisfactorily.
27 March 2026
Reply from Scoville
Hi Karen,
Thank you for your feedback.
We’re really pleased to hear that you’re happy with the quality of our products, but we’re sorry to hear about the issue you experienced with your order and the difficulty in getting a response at the time.
If this matter has not yet been resolved, or if you still require assistance, please contact our customer service team at reception@imperialgb.com, including your order details so we can look into this for you as quickly as possible.
Best regards
The Scoville Team
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