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Rated 5 out of 5 stars

First of all, hats-off to SCP for selling Niwaki. Higurashi GR secateurs are a thing of beauty - the refined action delivers a precise, clean cutting feel similar to my defunct CK G5631, but in a mor... See more

Rated 5 out of 5 stars

I've ordered a few times from this shop and it's always been great. The shipping is fast, the packaging is superb and the people in the customer service are really helpful. He comprado varias veces... See more

Rated 5 out of 5 stars

Brilliant shop. Many original and own brand designs not found in other leading stores. Well worth a visit to actual shop in Shoreditch. Recently had a corb chair and a woodgate sofa re-upholstered by... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the quality of my new battery operated little portable rechargeable light which is now in my kitchen. Perfect Olive colour to match my other items and also very useful if there is a po... See more

Company replied

Company details

  1. #139 of 212 best companies in Decoration and Interior Design Store
  2. #38 of 55 best companies in Furniture Accessories
  3. #53 of 77 best companies in Furniture Manufacturer
  4. #153 of 237 best companies in Homewares Shop
  5. #65 of 97 best companies in Lighting Shop
  6. #60 of 91 best companies in Sofa store

Written by the company

SCP is a manufacturer and retailer of modern design products. The company was founded in 1985 by Sheridan Coakley, an entrepreneur who has gained a reputation as a pioneer and advocate of modern design in Britain. Four decades on, SCP remains true to its founding idea, to make and sell design products that are beautiful, functional and made to last.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

111 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(111)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

No problem with the service,just that…

No problem with the service,just that my order which was handmade took over 14 weeks to arrive instead of the 6/8 weeks that was stated on the order.Quite big gaps without hearing any updates.
Got it in the end though!

25 April 2024
SCP logo

Reply from SCP

Hi David,

Thank you very much for the review and for choosing SCP. We are pleased you are happy with the product and are very sorry for the delay. We hope it does not discourage you from shopping with us again.

Kind Regards,
SCP

Rated 5 out of 5 stars

Great item and speedy delivery

Long purchase process as not all payment methods are accepted. Great item and speedy delivery. No complaints

25 April 2024
SCP logo

Reply from SCP

Hi Rebecca,

Thank you for your honest review. This has been noted and we will review.

We're pleased you are happy with your order however and look forward to you shopping with us again.

Kind regards,
SCP

Rated 5 out of 5 stars

All good

All good, no issues

1 May 2024
SCP logo

Reply from SCP

Hi Viktorija,

Thank you very much for the review and for choosing SCP. We are pleased you are happy with our service and look forward to you shopping with us again.

Kind Regards,
SCP

Rated 1 out of 5 stars

I cannot construct the coat rack

I cannot construct the coat rack. Item f does not fit. I expect more for the cost of the rack. Please send readable information about how to construct this item.

29 April 2024
SCP logo

Reply from SCP

Dear Elisabeth,

Apologies we were unable to get back to you when you emailed us regarding the issue with your Coat Stand on Bank Holiday Monday as we were closed for the holiday. I understand a member of our online team was in contact with you on Tuesday morning requesting images and further details of the issues of concern in order that we can resolve this problem quickly for you.

Kind Regards,
SCP

Rated 5 out of 5 stars

Love the cat……but

Love my cat. It did take a long time to arrive. Communication was sluggish.
Delivery charge was a surprise. The cat wasn’t cheap. It is gorgeous

25 April 2024
SCP logo

Reply from SCP

Hi JM,

Thank you for the review. We are pleased you are happy with the product and look forward to you shopping with us again.

Kind Regards,
SCP

Rated 4 out of 5 stars

Bittosi horse arrived and…

Bittosi horse arrived well packaged and is a lovely piece. It was however a bit late and that is why 4 stars and not 5

25 April 2024
SCP logo

Reply from SCP

Hi Robert,

Thank you very much for the review and for choosing SCP. We are pleased you are happy with the product and hope the slight delay does not discourage you from shopping with us again.

Kind Regards,
SCP

Rated 5 out of 5 stars

Very good products

Very good products, swiftly delivered.

2 April 2024
SCP logo

Reply from SCP

Hi Amy.

Thank you very much for the review and for choosing SCP. We are pleased you are happy with our service and look forward to you shopping with us again.

Kind Regards,
SCP

Rated 2 out of 5 stars

Discovered afterwards that items I…

Discovered afterwards that items I purchased were available third of the price cheaper elsewhere!

2 April 2024
SCP logo

Reply from SCP


Hi Claire,

We are sorry you are not completely satisfied with your order. I can assure you that we use the brands recommended UK retail prices unless we are having a promotion or end-of-season sale. Please could you provide a link to where you found the product available in the UK at a different price so we can investigate further and get back to you? In the meantime would you prefer to return the product for a full refund including shipping?

Kind regards,
SCP

Rated 5 out of 5 stars

Good quality products

Good quality products , that are stand out design gems

25 March 2024
SCP logo

Reply from SCP

Hi Sam,

Thanks for the kind words, we're pleased you are happy with your order and look forward to you shopping with us again.

Kind regards,
SCP

Rated 5 out of 5 stars

Outstanding service and quality

Outstanding service and quality. Great quality products, well packaged and delivered quickly - and when I have needed to contact customer services, they have been extremely helpful in putting things right. Will certainly be using them again in the future and highly recommend them to others!

26 March 2024
Unprompted review
SCP logo

Reply from SCP

Hi,

Thank you very much for the review and for choosing SCP. We are pleased you are happy with our service and look forward to you shopping with us again.

Kind Regards,
SCP

Rated 5 out of 5 stars

Amazing range of gifts and very prompt…

Amazing range of gifts and very prompt delivery.

4 March 2024
SCP logo

Reply from SCP

Hi Matt

Thank you for your review and for choosing SCP. We are pleased you are happy with our service and look forward to you shopping with us again.

Kind Regards,
SCP

Rated 5 out of 5 stars

Great service

Great service, products, delivery.

7 March 2024
SCP logo

Reply from SCP

Hi Jason,

Thank you for your review and for choosing SCP. We are pleased you are happy with our service and look forward to you shopping with us again.

Kind Regards,
SCP

Rated 5 out of 5 stars

Great service

Great service, item arrived as described

26 February 2024
SCP logo

Reply from SCP

Thank you for your review and for choosing SCP. We are pleased you are happy with our service and look forward to you shopping with us again.

Kind Regards,
SCP

Rated 5 out of 5 stars

Helpful people from start to end

The stuff at the shop was extremely helpful, and the delivery and installation was done by the most amazing team as well. Great product and great service, would strongly recommend.

28 February 2024
SCP logo

Reply from SCP

Hi M,

Thank you for your review and for choosing SCP. We are pleased you are happy with our service and look forward to you shopping with us again.

Kind Regards,
SCP

Rated 5 out of 5 stars

I love SCP

I love SCP. They have the most stylish items which always arrive promptly. I’m never disappointed

25 January 2024
Rated 4 out of 5 stars

Great product - shame about delivery cost

Great product, speedy delivery, but being charged twice for delivery, for two products, in one transaction left a bit of bitter taste in my mouth

1 February 2024
SCP logo

Reply from SCP

It appears we had an error on our website with regards shipping weights and volume for this product which we thank you for highlighting.
We have since corrected the issue and refunded the difference you would have paid in the shipping charges.
Apologies for any inconvenience this may have caused.
Kind Regards
Ashleigh

Rated 5 out of 5 stars

Happy Customer

Very swift delivery and great communication and tracking throughout. Item well packaged. A very happy customer here

28 December 2023
Rated 1 out of 5 stars

Poor customer service re online purchase

I ordered a planter. Had previously ordered the same in a different colour. It arrived and was a much larger size. First the guy on the phone for online sales tried to convince me that there wasn’t a big difference between the large and the small. Like he wanted me to keep it, though he then agreed a delivery exchange. Today a courier did the exchange; so I was prepared to forget the mixup as I now had the right item. Then at 6pm tonight I got an aggressive call from someone called Paul arguing that the one I returned was the same size. I pointed out it wasn’t (I’ve the original I’d bought for size comparison. Despite this he kept arguing with me it was, and that I’d ‘cost him £60’. Eurgh won’t ever shop there again

28 October 2022
Unprompted review

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