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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, making the entire process smooth and stress-free. Many people highlight the exceptional customer service, noting the clear communication and supportive approach from the team. The user experience is frequently described as excellent, with consumers appreciating the efficiency and ease of their interactions. However, some people were dissatisfied with the service and response times, mentioning instances of communication issues, including unresponsiveness and unclear information. A few other people also felt that the process became complicated and unprofessional, leading to wasted time and frustration.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the quick response to queries, clear... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick responses to... See more

Based on these reviews

Rated 5 out of 5 stars

I found a property with Scraye and I'm so happy that I came across this company. The staff was always very helpful and honest. Something that I really good about this company is that they cover the e... See more

Rated 5 out of 5 stars

⸻ I had a wonderful experience working with Jhen. She was an amazing agent who guided and supported me every step of the way with the house. Her professionalism, patience, and dedication made the... See more

Rated 5 out of 5 stars

With regards to Ms.Joralyn, me andmy husband has a very good experience with how she handled our inquiry.. we give 5 stars for that... Otherwise we are still waiting for her colleagues handling on... See more

Rated 5 out of 5 stars

The agents were fast to respond at any time, even through the weekend. Property visit went as planned, the agent was well informed and very friendly. He also followed-up on the questions we had he cou... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Shit service

Shit service! The lack of communication between their own team is shocking and becomes funny, because it makes you think “am I dealing with professionals or a bunch of teenagers who have just started out?” And they will make you wait around for weeks and won’t update you until you chase them. So unprofessional and useless!

15 April 2026
Unprompted review
Scraye logo

Reply from Scraye

Hi,

Thank you for taking the time to write a review. We were sorry to read what you wrote. Having checked our internal logs, we reached out to you every single business day. We are sorry that the your rental application was refused due to undisclosed information surfacing during referencing.

We wish you all the best in your search.

Operations

Rated 5 out of 5 stars

Forever thankful to Kshitij Mehra and team

Forever thankful to Kshitij Mehra. His mission to find me an apartment to suit me was outstanding. He never gave up on me, and his continued advice throughout this journey was amazing. There were times when I wanted to give up, but his motivation was always there. Now I am happy in my new apartment.

Would also like to thank Joralyn, Luis and team for their continued work and advice in helping secure the apartment throughout the process. I am now extremely happy in my new apartment.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Resilient

Joralyn and Mark were very helpful and resilient on showing as many properties as possible that fit into the time frame I needed.

Quick at responding to any queries needed. This was great to see!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Joralyn and Ghazal

I have been in contact with Joralyn and Ghazal, they both have helped me out so much in my property journey.

Thank you
Tuka

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience

I’ve had a great experience working with the Scraye team. From start to finish, they’ve been professional, responsive, and truly committed to helping us succeed. Their communication is clear, timelines are met, and they consistently go above and beyond to make sure everything runs smoothly.

I especially want to give a huge shout out to Joralyn. She has been incredibly helpful every step of the way — always quick to respond, patient with questions, and proactive in finding solutions. Her support has made a real difference, and it’s clear she genuinely cares about the success of our company.

I highly recommend the Scraye team to anyone looking for a reliable and dedicated partner.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Specifically to Luis

It’s been amazing about renting this flat with Luis. He is trustworthy and efficient. And this experience was the best renting experience ever.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

In regards to Joralyn,

In regards to Joralyn,
Working with her is really fantastic.Service is professional,friendly,and very efficeint from start to finish.She can turn hardwork to stress free work for you. trly a top tier customer care representative indeed.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Joralyn. She was very professional, friendly, and always quick to respond to my questions. The whole process was smooth and well explained, which made everything much less stressful. I really appreciated her support and clear communication throughout. Highly recommend!

23 January 2026
Unprompted review

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