They don’t even deserve 1 star, unfortunately there is no zero. I singed up for free trial and I cancelled my free trial within a few days but was still charged €10.99. I contacted customer support th... See more
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Ladrones profesionales. Ofrecen una suscripción gratuita de un mes, indicando que antes de cobrarte te avisarán del fin de esta. Pero intentan el cobro al poco tiempo. Cuando intentas entrar en tu c... See more
Taking money from customer accounts more than once and without permission should be illegal. This company or phissing or scam company take money from people's account. I'm personally waiting for x2... See more
Company replied
SCRIBD IS A PHISING SCAM! Scribd's website proposed that if I opened a free account, by sharing my credit card details, I would be able to download the pdf version of an old book. Instead, the downl... See more
Company replied
Company details
Written by the company
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more! Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content). Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
Contact info
460 Bryant Street, Suite 100, 94107, San Francisco, United States
- support@scribd.com
- www.scribd.com
1.3
Bad
4K reviews
Replied to 68% of negative reviews
Typically replies within 24 hours
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When you want to download something…
When you want to download something from this website, it asked you to make an account then after you wasted a few minuets creating an account they asked you to subscribe to their services.....Greedy AF!
26 August 2025
Unprompted review
Reply from Scribd
Hi there, thanks for reaching out!
While a variety of free features like document uploads on Scribd or SlideShare come with a basic account, a subscription is necessary to unlock premium access to all products.
Most documents require a subscription to download and we'll automatically check the document and your account to prompt payment (if necessary). You may also encounter limits on how many documents can be downloaded during a subscription trial period. Check out our Subscription FAQs for more information: https://support.scribd.com/hc/sections/202246306. Thanks! -GT
Dodgy Company
Try to take money from my card twice despite the fact that my subscription was cancelled ages. The Police should look into this company. Especially in terms of its payments systems.
24 August 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
They want money even after the end of my subscription.
I cancelled my subscription 11/2024 and even got a subscription confirmation. However, they still debit the monthly amount from my account and do not respond to my mails. I don't know what to do. (From Germany)
23 August 2025
Unprompted review
Reply from Scribd
Hello there, thank you for bringing this to our attention!
We understand your concern regarding these charges, and we want to make this right.
A member of our support team is following up with you via email in response to your support ticket #6484122. If you could reply to that email with the requested email, we'll work to get this resolved as soon as we can.
Thanks again! -MW
Cancelled before free trial ended
Cancelled before free trial ended, they still charged me! Then it took many back and forth emails to get refund and confirmation of cancellation. Then they charged again the next month, did the same back and forth emails asking for same information to stall refund. I got so fed up I contacted my bank, filed a dispute and permanently blocked them from charging my credit card. Avoid these scammers!
9 August 2025
Unprompted review
Reply from Scribd
Hello there,
Thank you for your feedback, we are sorry to hear of this disappointing experience. We're constantly working to improve our users' experience with Scribd, so I'll be happy to forward this feedback to our team for review.
Please let me know if you have any additional feedback or if there is anything else we can assist you with. Thanks again for writing in, and have a great day!
Its a bait and switch website.
7 August 2025
Unprompted review
Reply from Scribd
Hi Sanidhya, we're truly sorry for any trouble here, and we're happy to make this right for you.
If you could open a support ticket using this link, http://bit.ly/social-support-help, we'll address any questions or concerns that you may have. Thanks! -MW
BEWARE
BEWARE. Don't know how I got "subscribed" and it was impossible to figure out how the charges were started on my account. Had to ask for a merchant block on my credit card to assure recurring charges would stop.
4 August 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
this app has irrated me soo much by having ads every second
this app has irrated me soo much by having an ad every second . which is not allowing me to study . very bad app not recommended never using it again
3 August 2025
Unprompted review
Reply from Scribd
Hi there,
Thank you for reaching out! We apologize for any inconvenience caused.
Scribd’s library includes over 200 million documents, offering unparalleled access to knowledge. Ads help us keep this access open to all users, including those without a paid subscription.
Subscribing unlocks ad-free access throughout Scribd. If you have an active subscription and ads are displayed, first confirm that you are signed in to the correct account.
If ads continue to appear, please reply to this message with a screenshot of what you are seeing for assistance. Enjoy the rest of your day. -GT
Avoid ! The site seems to be populated with…
The site seems to be populated with documents which are usually downloadable for free elsewhere. They have a weirdly aggressive approach to monetising a supposedly ‘free trial’ period. I couldn’t find much of any use. I requested a refund for the monthly subscription I felt conned into, minutes after I realised I had been scammed. Not convinced it will be refunded.
Re. Scribd reply - I did pay for a subscription in order to view a document. However, the 2 page document was not something that was worth a subscription. I understood from the site that I had a 1 month free trial. I felt scribd use a misleading and aggressive approach to monetising typical approach of scamming.
1 August 2025
Unprompted review
Reply from Scribd
Hi Susan, thank you for your feedback here!
We're sorry for any confusion as you will need a subscription if you’d like to download documents on Scribd and SlideShare, and to access Everand’s library.
However, we do offer some free features as well, like publishing and sharing documents on Scribd or SlideShare. Many documents are free to read on Scribd or SlideShare in their entirety, though in some cases, full versions of documents may only be visible to subscribers.
However, we're always here to help so don't hesitate to open a support ticket using this link and we'll follow-up as soon as possible: http://bit.ly/social-support-help.
Thanks again! -MW
Re: Hi there, Thanks for the update! We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
They are very sneaky
Got charged $12.80 today July 31st (07/31) for the end of the free trial. When I first subscribed I got a confirmation email saying my free trial was started July 1st (07/01). Additionally, the email said they would email me when my trail was about to end. I then got an email on July 15th (07/15) titled "We hope You're enjoying Scribd!" which has a line at the bottom of the email reminding me about my subscription 16 days before i was charged.
This company is very sneaky and will dance around reminding you about your subscription and then not allow a refund to be issued for your money back.
31 July 2025
Unprompted review
Reply from Scribd
Hi there, thank you for bringing this to our attention.
While it sounds like you received our reminder email, we're truly sorry for any confusion here.
If you could please open a ticket with our support team using this link, http://bit.ly/social-support-help, we'll ensure your subscription is canceled right away. Thanks! -MW
scribd is EVIL
this kind of people just need to stop breathing. waste of air and food.
I am a technician. I need to look up alot of manuals so I can HELP people who are in serious trouble.
scribd has made sure I can NOT find those manuals anymore or I need to pay scribd. thi sis sooo discusting. this is not why Tim Berners-Lee has invented the internet. so that lazy people can make money out of me.
They do not send aan email if the free trial is ending and they do charge your card!
30 July 2025
Unprompted review
Reply from Scribd
Hi Tosse, thank you for sharing your feedback here!
We're sorry for any confusion here as we do offer some free features, like publishing and sharing documents on Scribd or SlideShare. Many documents are free to read on Scribd or SlideShare in their entirety, though in some cases, full versions of documents may only be visible to subscribers.
However, you will need a subscription if you’d like to download documents on Scribd and SlideShare, and to access Everand’s premium library of books, audiobooks, news, and magazines.
However, if you've been billed in error though, we want to make this right. Please open a support ticket using this link: http://bit.ly/social-support-help.
Thanks again! -MW
I never subscribed to Scribd but got charged anyway
I never subscribed to scribd not even knew them before I got charged yesterday out of nowhere. I checked if I had an account there, maybe I just didn’t remembered but no, I don’t have one and never tried their free trial. I got charged through my PayPal which I barely use. Contacted their customer service yesterday, they said they would get back to me within 24hours and I’m still waiting. I hope to get refunded as soon as possible.
30 July 2025
Unprompted review
Reply from Scribd
Hi Barbara, thank you for bringing this to our attention! We're so sorry if you didn't receive our previous responses via email, but it looks like we need some additional information from you.
We've escalated your case and will be responding to your ticket #6438068 for further assistance. We look forward to making this right for you. Thanks again! -MW
Reply from Scribd
Hi Emily,
Thank you for reaching out! We apologize for any inconvenience caused.
Scribd’s library includes over 200 million documents, offering unparalleled access to knowledge. Ads help us keep this access open to all users, including those without a paid subscription.
Subscribing unlocks ad-free access throughout Scribd. If you have an active subscription and ads are displayed, first confirm that you are signed in to the correct account.
Thank you!
Downloaded a technical manual
Downloaded a technical manual. Of the 480 page PDF only got 8 pages yet was charged for the full manual.
The entire sight is a scam.
23 July 2025
Unprompted review
Reply from Scribd
Hey there, thank you for bringing this to our attention! We'd be happy to look into this for you.
Can you please open a support ticket by following this link: http://bit.ly/social-support-help? Please be sure to include a screenshot of the charge in question as well.
Thanks again! -MW
Scribd robbed me €230. Hidden subcription literally ILLEGAL in France.
My case is almost EXACTLY like Carlos' !! I didn't even know scribd existed until only recently I noticed a weird name in my bank account. I thought it was from my groceries or something at first... But I realized they've been charging me silently for... the last 21 months ?!
I regularly check my emails and other notifications - nothing ! Only about the free trial YEARS ago, after I wanted to consult a few scientific papers... Those same texts currently available on the same website for free/behind ad... WTF? Yes, they gave me my activity history after I asked so there's no doubt.
I'm now certain that I've got this random website totally out of my memory, precisely because I WAS SURE at the time that I did successfully attempt the cancellation process. Scribd is definitely not only deceptive but a literal scam company acting against the law despite their efforts to drown the fish. So I don't want 3 months back, or even 13. They owe me €230 and I'm gonna get them back. Because that's half my student savings.
I also have proofs that they're not just deceptive but reportedly removing most content from users who cancel their next payment even after they've paid for the current month ! After a single complain they also make sure to fully delete our account to discourage us from coming back and investigating more...
24 June 2025
Unprompted review
Reply from Scribd
Hello there, thank you for reaching out about this!
We understand your concern here, though we're truly sorry for any trouble this might have caused you.
It sounds like these charges are the result of a free trial that was not canceled, but we want to make this right.
If you haven't done so yet, please open a ticket with our support team using this link: http://bit.ly/social-support-help.
We'll gladly investigate this on our end and work to make this right as soon as we can. Thanks! -MW
Trying to access a so-called "free" PDF…
Trying to access a so-called "free" PDF document actually means giving them your credit card details. No thanks.
23 July 2025
Unprompted review
Reply from Scribd
Hi there,
Thank you for reaching out about this! I'm so sorry for any confusion about our Scribd, Inc. free trial promotion.
Please allow me to clarify the terms of our free trial offering. We do not offer a standalone free trial. Instead, new members receive a free introductory period included as part of their purchase to our monthly subscription, which is why we ask for billing details right away. This way, there's no interruption for folks who want to keep using the service once the free trial expires, and the membership can automatically renew.
If you find that the Scribd suite of products is not for you during the complimentary introductory period, you can cancel your subscription anytime. Your account will revert to a free account instead of renewing the subscription at the end of the introductory period.
We offer a step-by-step guide on how to cancel your subscription in our support article, "How to cancel your subscription." For more answers to frequently asked questions about our service, I welcome you to review our Help Center.
I hope this clarifies things, and please let me know if you have any further questions. Thanks, and have a great rest of your day!
the worst customer support ever
23 July 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out, we are so sorry to hear of your disappointment. We would love to assist you in any way we can. Please submit a ticket directly at http://bit.ly/social-support-help
to be connected directly to one of our support agents. We will be actively monitoring our inbox for your ticket. Thank you! -GT
No notification of trial ending
They sent me an email saying that they would remind me when my trial ends. I received an email a week or so later, saying we hope you are enjoying your free trial. Nothing after that. No end of trial reminder no further communication. Yesterday, I noticed they have been charging me monthly for over two years. They will refund 3 months.
16 July 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
Most frustraiting and useless customer…
Most frustraiting and useless customer service ever invented. Stay away or be prepared to just throw away your money.
21 July 2025
Unprompted review
Reply from Scribd
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
Impossible to log in to cancel…
Impossible to log in to cancel subscription, thank God for Pay Pal to block future payments
Costs $14.95 AUS a month and $29 US to cancel (according to another review)
Stay well away
21 July 2025
Unprompted review
Reply from Scribd
Hi Chris, Thank you for contacting us!
You can cancel your subscription at any time from your account page on Everand or Scribd.
You can visit our help topic, “How to cancel your subscription,” for more detailed instructions: https://support.scribd.com/hc/articles/210134046-How-to-cancel-your-subscription
Additionally, if you need any further assistance, please feel free to submit a ticket directly at http://bit.ly/social-support-help. Thank you!
Scribed “free” trial is not worth the trouble.
Scribed offers a free trial. What they don't mention is that it costs $29 (US?) to unsubscribe. So glad I had the foresight to check the process before subscribing. This is misleading and dishonest and a shameful way to draw people into paying for what is offered as free. Shame on you, Scribd!
16 July 2025
Unprompted review
Reply from Scribd
Hello there, we're truly sorry for any confusion here, but we do not charge members to cancel their subscription with us. While we're always sorry to see a member leave, they're welcome to cancel at any time - free of charge.
If you've been billed after canceling a free trial, please open a ticket with our support team using this link, and be sure to include a screenshot showing the full transaction details as well: http://bit.ly/social-support-help.
We'll gladly investigate this on our end, and provide any assistance needed. Thanks! -MW
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