I made a purchase from Scruffs direct, all was great, the delivery arrived. Rather than being able to return and exchange for a different size, items have to be returned for a refund then re-ordered... See more
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The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... See more
Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... See more
Company replied
Product itself is brilliant, quality is as good as you can get for toughness/durability. They’re very comfortable and flexible with enough pockets to bring half your kitchen. On a serious note, we’l... See more
Company replied
Company details
Written by the company
Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.
Contact info
United Kingdom
- www.scruffs.com
2.1
Poor
648 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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Reply from Scruffs Workwear
Hi Julian, we are glad to hear you like our products! We hope you will shop with us again in the future :)
Great products and excellent service
10 July 2021
Reply from Scruffs Workwear
Hi Dave, it's fantastic to hear you like our products! We hope you will shop with us again in the future :)
Best boots I’ve had
9 July 2021
Reply from Scruffs Workwear
Hi Nathan, that's great to hear! Thank you for your feedback. We hope you will shop with us again in the future :)
Reply from Scruffs Workwear
Hi, we are pleased to hear you like our shirts! We hope you will shop with us again in the future :)
had my boots about 8 weeks and the…
had my boots about 8 weeks and the outer sleeve of laces are ruined already, boots are uncomfortable. Sadly will not buy another pair!
7 July 2021
Unprompted review
Reply from Scruffs Workwear
Hi Dave, we are sorry to hear this. You can send a message over to our support team at - support@scruffs.com and we can get you another pair of laces sent out to you. If you also let us know what part of the boots is uncomfortable we can send your message over to our products team to look into to make these changes to help improve our products :)
Awesome work shorts
Awesome work shorts with big holster pockets, tuff materials throughout including the much needed crotch ventilation panels and nice and smart looking
4 July 2021
Reply from Scruffs Workwear
Hi Martin, it is amazing to hear you like our work shorts! We hope you will shop with us again in the future :)
The second lot of T-shirts I bought…
The second lot of T-shirts I bought where not the same as the first. Sent an email and the issue still has not been sorted 😡
29 June 2021
Reply from Scruffs Workwear
Hi Russell, we are sorry to hear you have had this issue with the T shirts. I have had a look into this and can see an issue was raised if this is not resolved you can email our support team at - support@scruffs.com and they will get it sorted for you :)
Reply from Scruffs Workwear
Hi, I am sorry to hear you have had this issue. I have had a look and can not see any communication being made. If you email our support team at - support@scruffs.com and let them know your order number we can get this resolved for you :)
Scruffs Workshorts I've tried many…
Scruffs Workshorts I've tried many these are the best by far.
24 June 2021
Reply from Scruffs Workwear
Hi, that is fantastic to hear! We hope you will stay a loyal customer with us :)
Reply from Scruffs Workwear
Hi Lesley, thank you for leaving great feedback! We hope you will shop with us again in the future :)
Ordered was delivered on time and…
Ordered was delivered on time and shirts fit perfect! Will definitely be ordering more pairs in the future
22 June 2021
Reply from Scruffs Workwear
Hi David, that is great to hear! We are glad to hear that you like our shirts and hope you will shop with us again in the future :)
Great items but never received all…
Great items but never received all missed of t shirt that paid for had to ring find out it was out of stock refund given but communication very lacking
20 June 2021
Reply from Scruffs Workwear
Hi Mark, we are sorry to hear that you had an issue with communication this time. If you have any issues in the future the best way is to contact us at - support@scruffs.com :)
I ordered the work ware on 5th June…
I ordered the work ware on 5th June 2021 and it is now 19th June 2021 and it has still not arrived.
19 June 2021
Reply from Scruffs Workwear
Hi Mark, I can see you have made some communication with our support team regarding a collection. If this issue has not yet been resolved please contact us at support@scruffs.com and provide us with your order number and we will get this sorted for you :)
Don’t buy directly from Scruffs
Take your money, tell you 5-7 days delivery. Wait 15 days no delivery. Customer services ignore your emails about your order. Only respond when you open a dispute with PayPal then say out of stock for 3 months !!!!
Useless !! Don’t buy directly from Scruffs
15 June 2021
Reply from Scruffs Workwear
Hi Paul, we are sorry to hear you had some issues with this. I can see you made contact with our customer services team and that a refund was raised for this. If you hear no response from emails you can always contact us by phone at - 0115 780 2377 :)
VERY UNUSUAL TO GET FIRST CLASS SERVICE…
VERY UNUSUAL TO GET FIRST CLASS SERVICE IN PRESENT TIMES
WHEN BUYING P.P.E. AND WORK WEAR Martin M.D.
15 June 2021
Reply from Scruffs Workwear
Hi Martin, it is amazing to hear this feedback! We hope you will shop with us again in the future :)
Still waiting for one of the items
12 June 2021
Reply from Scruffs Workwear
Hi Paul, we are sorry to hear that you have had an issue in receiving one of your items. If this one has not been resolved you can email us at support@scruffs.com and we will get it sorted for you :)
Really easy website to use and the…
Really easy website to use and the sizes fit perfectly
11 June 2021
Reply from Scruffs Workwear
Hi Victoria, it is great to hear you found the website easy to use and that the products fit perfectly. We hope you will shop with us again in the future :)
The zip keeps coming undone at the…
I posted:
The zip keeps coming undone at the bottom when zipped up.
You responded:
Reply from Scruffs Workwear
10 minutes ago
Hi, we are sorry to hear you have had an issue with our zips. If you email us and send over a picture to us at - support at scruffs.com we can look into this for you and make changes to improve our products to avoid issues like this in the future :)
My Comment:
I resent being the test bed for your faulty product. I have clearly described the problem and now you want me to take more time and send you a photo! What are you going to do for me?
7 June 2021
Reply from Scruffs Workwear
Hi, we are sorry to hear you have had an issue with our zips. If you email us and send over a picture to us at - support@scruffs.com we can look into this for you and make changes to improve our products to avoid issues like this in the future :)
Very poor service
Very poor service. Placed order online 17/5/21
Still not received ! Tried to telephone several times, finally got an answer after holding on for 16 minutes ! Emails unanswered ! Still waiting for my order.
6 June 2021
Reply from Scruffs Workwear
Hi Andrew, I am sorry to hear you have had these issues. I can see that you made communication with our support team and that the order had been lost in transit but that we have now sent you out a replacement order. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
Our order never arrived!
5 June 2021
Reply from Scruffs Workwear
Hi Shauna, I am sorry to hear you have had thuis issue. I can see you have made communication with our support team and that unfortunately this was lost in transit but we have now sent you out a replacement order. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
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