poltronesofà - Abbotsinch Reviews 

3,189
TrustScore 4.5 out of 5

4.6

Unit 13 Abbotsinch Retail Park, Renfrew Road, PA3 4EP Paisley, Renfrewshire,, GB


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Rated 5 out of 5 stars

We spoke to two members of staff, Sonny and Allison. Both were lovely and extremely knowledgable about your products. Visiting your store was such an enjoyable experience. We had been looking at... See more

Rated 5 out of 5 stars

Alison ar the Paisley store was lovely. The perfect balance of salesperson: there when we needed her but not on top of us either. She explained the difference leather options and functions of the sofa... See more

Rated 4 out of 5 stars

Kept up to date with arrival time.Sofas set up by delivery man. Packaging taken away. Did not have enough gliders to put on the 2 seater sofa which would have been very much appreciated. Delivery man... See more

Company replied

Rated 4 out of 5 stars

I was disappointed at the length of time I was having to wait for my sofa but it is here now and it's lovely. Also, was not told that Poltronesofa employees don't deliver, that it was an 'outside'... See more

Company replied


Company details

  1. #255 of 396 best companies in Home Furniture Shop

About poltronesofà - Abbotsinch

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 13 Abbotsinch Retail Park, Renfrew Road, PA3 4EP, Paisley, Renfrewshire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(3,189)

17,122 reviews in the last 12 months

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Rated 5 out of 5 stars

We spoke to two members of staff

We spoke to two members of staff, Sonny and Allison. Both were lovely and extremely knowledgable about your products. Visiting your store was such an enjoyable experience. We had been looking at sofas elsewhere and decided to purchase one from yourselves due to the high quality of the sofas but also your amazing staff made our decision so much easier.

12 August 2026
Rated 5 out of 5 stars

A great experience!

Alison who attended to our needs was very friendly, professional and knowledgeable. We felt very comfortable in dealing with her. Thank you Alison.

3 August 2026
Rated 5 out of 5 stars

Best sofa store in the area and 1 of 4…

Best sofa store in the area and 1 of 4 we went too. We felt a real connection with Stephen from the get go and he kindly talked us through each sofa we wanted to view. Our heart belonged in this store and we ordered our new suite. We got the Montfiorino that was just in store the day before, the torriana reclining chair and borghetto footstool and in the same grey Shade. Stephen took his time and ensured we tested all the bonus features and that we used the lamp section for better viewing the colours with different lights. All staff so friendly and knowledgeable. Highly recommend. Top quality sofas. Best customer service to date! We were only browsing to see the market but left with smiles all round.

4 August 2026
Rated 5 out of 5 stars

Alison ar the Paisley store was lovely

Alison ar the Paisley store was lovely. The perfect balance of salesperson: there when we needed her but not on top of us either. She explained the difference leather options and functions of the sofa we chose making it’ll all nice and easy. Store was clean and well presented.

28 July 2026
Rated 5 out of 5 stars

Don’t go anywhere else. Poltronesofa is the best

I have a lovely 2 seater recliner and a chair from this company.
I was treated with respect and was not forced into buying anything. The saleswoman was great. She took me everything I needed to know. I was very happy with this service as I had purchased a corner unit from one of their competitors across the road from them in February. (I had nothing but bother from the sales manager to the quality of the suite.)
This company is marvellous. I have not yet received the suite yet so I will update wheneve
.service was excellent.

1 August 2026
Rated 4 out of 5 stars

Great customer service

Great customer service in store but delivery dates changed after order olaced

29 July 2026
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Reply from poltronesofà - Abbotsinch

Good Morning Stephen

Thank you for taking your time to leave us a review.

I am pleased to see that you received great customer service in Store but I am sorry that the estimated date changed after placing your order.

As goods are made to order the Manufacturers do work from their own lead times however I am sorry if the date on your order is different to that that was advised when placing this at Store.

If you have any questions regarding your order please do not hesitate to contact the store on 0191 731 3300 who will be able to assist.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 4 out of 5 stars

Yippee ! Found our sofa !

Found the idea sofa for us ! Good selection of fabric and leather sofas at much more reasonable prices than Forrest/Sterling .

29 July 2026
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Reply from poltronesofà - Abbotsinch

Good Afternoon James,

Thank you for your review.

We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

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