poltronesofà - Aintree Reviews 

2,378
TrustScore 4.5 out of 5

4.6

Aintree Shopping Park, Topham Drive, L9 5AT Liverpool, Lancashire,, GB


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Rated 5 out of 5 stars

The staff were friendly, and gave us plenty of time to look around, try various chairs for comfort. We only wanted one armchair - for my use because I have a bad back and our existing lounge suite is... See more

Rated 5 out of 5 stars

Great amount of fabric choices for each sofa. Simon at Aintree was very helpful gave good advice on each piece of furniture. Didn't feel pressured into buying, allowed to think about purchase before... See more

Rated 4 out of 5 stars

We waited for suit for about 12 weeks no probs only problem when we went for it paid Deposit 3 days later dropped down about 300 pounds did not won't to now so a bit disappointed

Company replied

Rated 5 out of 5 stars

Ciao, our delivery was fantastic! Our delivery guys Peter & George were polite, courteous and very friendly! They still held that professional style but were chatty, engaging and respectful! Our sofa... See more


Company details

  1. #256 of 396 best companies in Home Furniture Shop

About poltronesofà - Aintree

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,378)

17,230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite

Polite, happy to help, put the 2 & 3 seaters together and placed where requested. Delivery chaps very helpful.

15 July 2026
Rated 5 out of 5 stars

Excellent choice and prices

We only went in for a little look around wasn’t expecting to find what I wanted but, then we met one of your sales people LOUIE. He was so helpful & very friendly with a good sense of humour, nothing was to much trouble. We’ll be going back in the near future to buy a chair my daughter saw. No hesitation in recommending your company well, that particular shop.

18 July 2026
Rated 5 out of 5 stars

Very professional team

Very professional team, quickly unpacked and placed sofa where we requested.
Extremely happy with the service provided, delivery tracking system was excellent

17 July 2026
Rated 5 out of 5 stars

Brandon was a star sales rep

Brandon was an absolute amazing sales rep for your firm he wasn’t pushy and was happy to provide all the colour options available for the Regina range, he was extremely friendly and made me feel at ease during the whole process

9 July 2026
Rated 5 out of 5 stars

All round great

Great service in store, received updates about delivery and the guys who set up and delivered were fantastic. The chair is fabulous too!

9 July 2026
Rated 3 out of 5 stars

Cannot fault the store in Aintree but the sofa delivered looks cheap.

Cannot fault the store in Aintree - Kate was so helpful and patient and we picked the sofa and then chose the fabric - waited 15 weeks for delivery and it arrived Wednesday this week and... the fabric feels cheap and stiff, the cushions are not stuffed symmetrically so one arm has dents, and the back isn't level. I pointed this out to the delivery guy who punched it down and said 'it'll settle'. It hasn't. The delivery men hassled me to sign to say everything was ok, getting impatient when I said 'let me just check' - that was when I noticed the back was wonky. I can't express how disappointed I am. I have been 18 months trying to find what I thought was the perfect sofa for the room and I feel like I've got a cheap solution - its definitely not as nice as the one in the showroom - stuck with it now thought but it was an expensive £1400 lesson for me - my last 2 sofas were from DFS and I should have stuck with what i knew.

10 July 2026
Unprompted review
poltronesofà - Aintree logo

Reply from poltronesofà - Aintree

Good Morning Jan,

Thank you very much for speaking with me this morning.

Again I am very sorry for the concerns that you have with your furniture following the delivery.
As discussed I have sent you the email, with the link to our contact form. If you can complete this and submit back to our aftercare team and this can be fully reviewed for you.

Many thanks,

Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Louis the sales man was excellent at…

Louis the sales man was excellent at his job any questions we asked he was very knowledgeable and answered them accordingly he was really helpful with us picking our furniture and explained everything in detail. He was a very friendly person to talk to

7 July 2026
Rated 5 out of 5 stars

Mark and Martin were brilliant and…

Mark and Martin were brilliant and curtious.
Great guys took the greatest of care with new furniture .
Explained everything.
Shop staff were just as good not pushy at all and very friendly.
Recommend 100% .

9 July 2026
Rated 5 out of 5 stars

From the very warm welcome upon…

From the very warm welcome upon entering the store, to the knowledgeable and very helpful sales person, then right through having my suite handmade to my specification and finally the great guys who delivered and built it. A very good experience. I would recommend this company.

9 July 2026

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