Excellent service from the moment we stepped into the store. Staff helpful,polite and professional, not at all pushy with sales. Everything explained clearly about prices, fabric choices and delive... See more
Location
Switch locationPipps Hill Retail Park, Miles Gray Road, SS14 3AF Basildon, Essex,, GB
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Really helpful staff.. Amy was great at explaining everything.. one small issue is that we wanted a sample piece of the material that we ordered our sofa on.. we want it to match thing to while awaiti... See more
Company replied
Walking into the shop, we were only planning to browse the item we thought we’d buy eventually. But the warm, welcoming atmosphere changed everything. The tote bag and the friendly staff who guided... See more
The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leav... See more
Company details
- #252 of 398 best companies in Home Furniture Shop
About Poltronesofa - Basildon
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Pipps Hill Retail Park, Miles Gray Road, SS14 3AF, Basildon, Essex,, United Kingdom
- 01268 663180
4.5
Excellent
2k reviews
Asks customers to review
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Sales assistant Amy was very good…
Sales assistant Amy was very good explaining everything everything informative but not pushy good service
9 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful staff.
Really helpful staff.. Amy was great at explaining everything.. one small issue is that we wanted a sample piece of the material that we ordered our sofa on.. we want it to match thing to while awaiting delivery.. however, we were told that SCS are unable to supply this..
29 May 2026
Reply from Poltronesofa - Basildon
Ciao Tim,
I hope you are well and thank you for your review.
I am pleased to see that you were happy with the service from Amy on your recent visit and that you found the team to be helpful.
I am sorry that we do not offer the swatch samples however I will certainly pass on your feedback to the relevant teams as this helps us to improve moving forward.
Thank you again for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
So far I have experience was very good
So far I have experience was very good. We got good service with Callum we are still waiting to receive our product
4 June 2026
George was helpful and courteous whilst…
George was helpful and courteous whilst giving us time to browse and decide
4 June 2026
Reply from Poltronesofa - Basildon
Good Morning,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us on your recent visit to store and found that George was helpful and polite.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Callum made everything so easy
Callum made everything so easy, so happy with the experience. Can't wait to receive our chair. - would recommend the store/callum to any of our friends/family
4 June 2026
Excellent service
Excellent service from the moment we stepped into the store. Staff helpful,polite and professional, not at all pushy with sales. Everything explained clearly about prices, fabric choices and delivery.
The delivery team were also friendly and professional.
Biggest bonus, the furniture arrived 1 month earlier than estimated date,which for myself was very convenient.
Would definitely return to Poltronesofa in the future and would highly recommend.
24 May 2026
Great Experience
All the staff i spoke to were very helpful and professional,I dealt with Amy and a young sales person she was helpful professional and curtious she answered all our questions and both myself and partner was very pleased with her service.
3 June 2026
Staff were excelent lucy was brilliant
Staff were excelent lucy was brilliant. Happy with the 3 piece sweet we picked .😃👍
29 May 2026
Callum was very nice & helpful & also…
Callum was very nice & helpful & also very knowledgeable.
28 May 2026
Dean provided first class customer…
Dean provided first class customer service from start to finish. He was very knowledgeable and super helpful, and was superior to those in other stores.
29 May 2026
The staff were friendly & very…
The staff were friendly & very professional, which helped us to choose the sofa we wanted
27 May 2026
Very helpfullVery helpful nothing was too much nice…
Very helpful nothing was too much nice people
23 May 2026
Good design that fitted our needs.
Good design that fitted our needs.
Staff were friendly, especially Lucy May who made us feel appreciated and valued a a customer .
23 May 2026
Reply from Poltronesofa - Basildon
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
The buying experience was excellent
The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leave a review on that yet.
27 May 2026
Sofa Bed arrived broken
Sofa Bed arrived broken. Advised scs delivery team that we reject the furniture due to it being broke, they advised that we wasn't allowed to. NOw I have a broken item of furniture taking space in my home. SCS used to be good, they now appear to be a bunch of cowboys
24 May 2026
Reply from Poltronesofa - Basildon
Ciao John,
I hope you are well and thank you for your review.
I am so sorry to read about the concerns with your sofa bed on arrival and appreciate just how frustrating this must be for you.
I can see that a service has been raised and the required parts have been placed on order with Emmiera. This has a lead time of around 4 weeks which you will then be contacted regarding a repair.
If you have any questions in the meantime then please reach out to our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and informative staff
Very helpful and informative staff . Friendly and polite overall very nice experience purchasing our furniture
21 May 2026
Very warmly welcomed by staff
Very warmly welcomed by staff, attended well to my need.
Offered water and coffee.
23 May 2026
Service reportstaff at your store were very…
The staff at your store were very professional and helpful . They listened to my needs and found me an excellent deal. Your delivery staff were polite very efficient and did an excellent job. I would highly recommend you to anybody
21 May 2026
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