I gave my email address 3 times while I I was paying abd was told I would get a email with confirmation ,waited 2 days nothing rang the beckon store and was asked to spell my email address whic... See more
Location
Switch locationUnit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... See more
Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier. The sofas are beautiful made and just what I ordered. Delivery people were quick in put... See more
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing Sofa arrived on time and date expected Delivery driver was very efficient... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Beckton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, United Kingdom
- 020 8709 1880
4.0
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed
They said 8 week and I'm still waiting for my sofas. The earliest I'll get my sofa is 20th December. That four months later and even that's not a fixed date. Very disappointing.
3 September 2024
Reply from poltronesofà - Beckton
Good Morning Shanaz,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience. I am very sorry to see that you are disappointed in the service received so far.
I can see that your order is currently estimated to arrived with us around 20/12/24. As this is an estimate we do advise that the date may change but as soon as your order is ready for delivery we will be in touch with the first available delivery date.
Kind Regards
Lynsey
Customer Experience | ScS
Commission is all they think about!
Missold, I spent over £3K on a corner sofa, the guy was a good salesman because he needs to commission. The delivery arrived and the delivery guys were extremely negative, they said they were not able to park because it wasn't right in front of the house despite it being literally 30 seconds away. Second delivery organised no parking issues (different delivery personnel) this time they said it wouldn't fit through the door! I wasn't told this at the time of sale. Customer services are now hiding behind "you signed the terms" which I was given at a later date. I was told I had to fork out another £240 to have a third-party upholstery person take it apart then put it back to together inside. Extremely shoddy behaviour, if he told me about this in the first instance I wouldn't had this malarky with their delivery drivers and spend another two weeks without a sofa. I could've easily not accepted delivery and charged back to cause them headache if I were like them. I have requested few callbacks from SCS Beckton and emailed customer service yet to hear from them!
31 October 2024
Unprompted review
Reply from poltronesofà - Beckton
Good Morning Abu,
I hope you are well and thank you for your review.
I am very sorry to see that your delivery did not go as expected and would like to apologise for any inconvenience that this may have caused you.
We do advise that it is a customers responsibility to measure the furniture against the access points within your home to ensure that delivery can go ahead successfully on the day.
In the instance that goods do not fit we can recommend upholsterers however this is at an additional cost to yourself.
Again I am very sorry if this was not the outcome that you may have been hoping for. If you would like to discuss anything further then please contact our customer support team on 0191 7313300.
Kind Regards
Lynsey
Customer Experience | ScS
Scs Beckton
Scs - Beckton
I had a really good experience with SCS especially Yasser. He gave a great customer service and gave us good advice about sofas and colouring.
14 November 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sanjay at Beckton - Cannot comment on the sofa yet as it…
Cannot comment on the sofa yet as it has not arrived. However, Sanjay at the Beckton store in Gallions Reach needs a shout out. He was so lovely and friendly even when we came in with a 1 year old who was running around. He never made us feel unwelcome, he explained all the choices and was courteous even when we left the store. We returned twice to complete the sale and he was so professional throughout. Cannot recommend his services enough.
11 November 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Unacceptable Delivery Experience.
So, initially the sales rep from your Becton, London branch was superb. I was over the moon to place an order for a very expensive sofa to which I was looking forward to receive delivery of. However this is where things went wrong. I was given an aniticpated delivery date of the 15 November which has just been changed to the 14th November. Unfortunately, this date is not suitable and the e mail/text reads to amend the date contact us on two numbers. I have no been trying to contact them for two full days including attempts to webchat, e mail etc. Several call backs have also been requested to explain my situation. The email also states, I will be charged if I miss the delivery which I appear to be unable to change.
For a company of this size and the money I have just spent, this is totally unacceptable. I will now have to take a day off work to visit the store in person to avoid a charge and to arrange a new delivery date.
Totally unsatisfied, all I needed was someone to pick up my call or respond to my several attempts at communication!!!!
12 November 2024
Unprompted review
Reply from poltronesofà - Beckton
Good Morning Mike,
I hope you are well and thank you for your review.
I am very sorry to see you have been unable to contact us to change the delivery date.
Unfortunately, you are not down as third party on the order so I am unable to discuss any parts of the order. However, I can see the account holder has been in contact with us.
If you need any further help, please call us on 0191 731 3300.
Kind Regards
Tegan
Customer Experience | ScS
Excellent service from Sanjay
Excellent customer service from Sanjay at SCS store in Beckton. Very helpful, friendly and very informative when we chose our new sofa. Pleasant experience and would recommend.
11 November 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Avoid scs. Very deceiving.
They sold me the sofa and said it would be there for start of October and in the small print it stated mid November. They have been very deceptive and wasted my time and taken my money.
I will be sharing my bad experience with scs all over my social media and tell my friends and family to avoid the company and the sneaky sales tactics.
17 September 2024
Reply from poltronesofà - Beckton
Good Morning Bilal,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion.
Looking over your order document I can see that this does show an earliest take take for 08/11/24. This is the soonest date that your order will arrive at our Distribution Centre.
As this is an estimate we do advise this can change by 4 weeks either side as per your terms and conditions.
At the moment we are waiting on a confirmed date of arrival to us so we can then look to arrange your delivery date.
Once your order is ready then we will be in touch.
Take care and we look forward to speaking with you.
Kind Regards
Lynsey
Customer Experience | ScS
Poor customer service
Poor customer service, you pay for a product that so far has just not arrived yet u keep calling customer service and “it should be with me any time soon” or you simply don’t hear from them and they are offline during their opening hours! If I had known I would have bought my sofa at a different store.Unsure when I’ll receive it at that point and at £3k you’d think you’d get better customer service!
3 September 2024
Reply from poltronesofà - Beckton
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have been disappointed in the service received so far.
Looking at the notes I can see that you have spoken to our customer support team and we have requested an update for you, as soon as we receive a response then we will contact you to advise on the next steps.
Once your order is ready for delivery we will ensure that the first available date is scheduled.
Take care and we look forward to speaking with you soon.
Kind Regards
Lynsey
Customer Experience | ScS
I really recommend this shop
I really recommend this shop, the quality of products is really good, there is big range of sofas, staff is very friendly,and helpful we were offered some coffee during the process of buying the sofa, thanks to help of Sam we bought Italian sofa bed, who assisted us and explained everything about the products. I can say that today experience was really great and I would recommend to buy sofas in ScS.thank you!
21 October 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sam was helpful and patient as I…
Sam was helpful and patient as I narrowed down sofa options. Explained everything really well. I didn’t feel rushed in any way. Pleased with choice of product and customer service.
5 October 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We visited the SCS store in Beckton and…
We visited the SCS store in Beckton and bought our first home sofa and the service provided by David was nothing short of amazing. He gave us recognition as we entered the store and said he was available if we had any questions, allowing us to look around in our own time. As soon as we needed any assistance he was there to help and answer any of our questions. It was very nice to be able to take our time without feeling pushed into making a decision. I would highly recommend visiting this store as all the staff were very polite and helpful but a special thank you to David.
6 October 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great salesman
Our salesmen Narender was so lovely and helpful- we managed to pick the sofa we wa. Definitely recommend speaking to Narender if looking for a sofa in the Beckton branch!
5 October 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sam the sales assistant was absolutely…
Sam the sales assistant was absolutely brilliant with the service he provided. Had an excellent experience with him when choosing the sofas we wanted. Very helpful. Great customer service. Keep it up. A great asset to the company. Thanks.
5 October 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
This has to be the best furniture store…
This has to be the best furniture store in the UK, prices are reasonable and they offer flexible payments as well which is a plus!
We entered the store and were assisted by David over at the Beckton Store, older fella absolutely asset to the company, kind nature & really genuine.
Very pleasant experience, thank you Dave!
4 October 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Every person in the store including
Every person in the store including, the delivery person’s were very helpful and professional.
19 September 2024
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
High quality forniture
I have been to Beckton 2 times, the welcoming staff and the elegance of the surroundings have taken over any decisions we could have done with any other brand! There is quiet few models of couches and sofabed but, when you meet Sanjay you can’t leave without making a purchase specially to reward his professionalism, manners and patience in offering always a detailed answer for any question you might have on products or home advise I was literally spoiled by Sanjay and poltrone sofà SCS store. Many thanks
29 September 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Yasser was very helpful, polite and it was a pleasure to have his assistance when buying my sofa suite!
27 September 2024
Unprompted review
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Beckton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.