poltronesofà - Blackburn Reviews 

1,389
TrustScore 4.5 out of 5

4.7

5 The Peel Centre, Whitebirk Drive, BB1 3HT Blackburn, Lancashire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Friendly welcoming service answered all out concerns and questions professionally and sold us exactly what we wanted. now waiting on the dilivery for the next leg of our purchasing journey.

Rated 5 out of 5 stars

A suitable single and triple recliner were selected in store with good explanations and advice from the shop assistants. Initially we were told it would take 3 months for delivery, in fact communicati... See more

Rated 5 out of 5 stars

From ordering to delivery i cannot fault SCS. The quality of our new furniture is great and yes, it took some weeks to deliver, but as it came from Italy then I'm still impressed. Very happy. Del... See more

Rated 4 out of 5 stars

Great friendly service. The staff certainly appear to take pride in the layout of the shop and the products they sell. Unfortunately, we were disappointed to find out that the sofas we bought would... See more

Company replied


Company details

  1. #257 of 394 best companies in Home Furniture Shop

About poltronesofà - Blackburn

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 5 The Peel Centre, Whitebirk Drive, BB1 3HT, Blackburn, Lancashire,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,389)

17,608 reviews in the last 12 months

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Rated 5 out of 5 stars

A suitable single and triple recliner…

A suitable single and triple recliner were selected in store with good explanations and advice from the shop assistants. Initially we were told it would take 3 months for delivery, in fact communication was very good and it arrived a week early with ample warning notice. Delivery was a pleasant experience with the suite installed and explained about. All packing was removed by installer. The suite was exactly as ordered. Overall a very good experience.

7 August 2026
Rated 4 out of 5 stars

Don’t like to be bombarded as soon as…

Don’t like to be bombarded as soon as you get into the store. We had a look around and found what we wanted so then found someone to help. He was very helpful and informative.

3 August 2026
poltronesofà - Blackburn logo

Reply from poltronesofà - Blackburn

Good Afternoon

Thank you for your review.

We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 1 out of 5 stars

Great service thanks

Great service thanks

29 July 2026
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Reply from poltronesofà - Blackburn

Ciao Kevin,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.

We are pleased to see that you had a positive experience on your visit. We appreciate your order and will reach out once this is ready for delivery.

As you have rated us as 1* this would be deemed as negative feedback. It would be great it you could update your review to reflect your great comments.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kindest,
Tegan - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent service. Highly recommended

We received a very warm welcome from Bernie. He was very kind, helpful and very informative. He explained everything to us in terms of choosing Sofa's and Chairs and choices in fabric or leather. A very nice man and an asset to your company. Great service.

28 July 2026
Rated 5 out of 5 stars

Excellent service received a text…

Excellent service received a text message on the day of delivery with an estimated time slot, then got a phone call when they were on their way to my address. Settee was assembled and ready to use within 5 minutes !
I was very impressed with the staff and the service provided.

29 July 2026
Rated 5 out of 5 stars

Fantastic

Fantastic, friendly customer service. He showed us other options to broaden what we was looking for and helped us find the perfect sofa tailored to us!

29 July 2026
Rated 1 out of 5 stars

Not professional at all, poor service

Not professional, Esteemated delivery time has passed, no response yet when they will delivery. Not recommended at all.

27 May 2026
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Reply from poltronesofà - Blackburn

Good Morning Nabila,

I hope you are well and thank you for your review.

I am very sorry to see that you are waiting on an update regarding your delivery.

Looking over your confirmation document I can see that your furniture was estimated to arrive with us around 24/07/26. We do advise in your terms and conditions that this can change by 4 weeks so as soon as your sofa is ready for delivery we will reach out with the first available date.
The team in store will contact you also as soon as they have an update on this.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Blackburn store purchase

From walking in store to delivery everything was brilliant! The store sales person at the Blackburn branch is amazing, he even remembered my purchase when I rang the store for help about delivery. His customer service is 10/10.
Delivery was fast and efficient, the two guys were on time, helpful and professional.
I will definitely be recommending the Blackburn store to others

24 July 2026
Rated 5 out of 5 stars

Cannot find fault

From ordering to delivery i cannot fault SCS. The quality of our new furniture is great and yes, it took some weeks to deliver, but as it came from Italy then I'm still impressed. Very happy.

Delivery crew were great and we're actually early. The packaging was removed and installation effortless.

Just hope that the furniture lasts as its extremely comfortable.

15 July 2026
Rated 5 out of 5 stars

Top quality, cheaper and better than Sofology, with far better customer service

Very quick, efficient process from the purchase all the way through to delivery. New bed settee ordered and delivered in 4 weeks well ahead of schedule. Product looks and feels very good quality and would be equivalent to top of the range Sofology at half the price. The price generally, when comparing like for like with other brands, is significantly cheaper whilst beating the quality. Completely bespoke offering if required also. Would definitely recommend.

7 July 2026

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