Very good communication, regular updates advising on when to expect delivery, delivery crew arrived bang on time, they were quick, professional and put the chair back in very quick time. Overall a very good and highly satisfactory service. Well done.

My experience with SCS has been extremely disappointing from start to finish. At the point of sale, I was not informed that my sofa could be subject to a delay of up to four weeks. Had I been made aware of this before completing my purchase, I would have made a different decision.

To make matters worse, my experience with the manager has been extremely poor. The lady I have dealt with has been rude and dismissive, and her attitude towards me as a customer has been completely unacceptable. I am not sure what “high horse” she thinks she is sitting on, but she needs to come down a few notches and come back to reality.

Customers should not be spoken to or treated in this manner. I expect to be treated with basic courtesy and respect, particularly when I am raising a legitimate concern about a purchase and a delay that I was not made aware of at the point of sale.

Overall, I am extremely disappointed with the way this situation has been handled and the lack of professionalism shown towards me.

Donna was brilliant, made sure we knew what we was buying and was really helpful and informative

From start to finish the selection and order process was very simple. Everything was explained in perfect detail, special Thanks to Rhianna who was incredibly helpful and friendly, not at all pushy and answered all of my questions with knowledge and professionalism.

Unable to comment on delivery and final product as I've delayed the arrival at a time to suit myself, but the process of doing so was also hassle free.

Excellent service, staff very helpful and friendly, especially Rhianna nothing was to much trouble, she is a credit to Poltronesofa

Communication about the delivery was excellent.. sms message and email telling us what day and how to track the delivery
Driver also contacted us to give an estimated time of delivery on the day
Boys delivered ( not to be set up) to our garage very quickly

great showroom and staff were super helpful in sorting out the right deal for us, great stuff!

Fantastic service from start to finish

Very helpful assistant - Mandy at Bolton Middlebrook ensured we got what we were looking for from a new sofa

I was served by Ryan at Middlebrook retail park bolton who took care of explaining every detail of questions patiently and I felt his sincerity witout hard sale so ended up buying the sofa that suited my home perfectly. Thanks Ryan

Really good customer service, not pushy sales just helpful, patience assistance! Very nice product range and much better than other sofa stores because the choice of fabrics/colours can be applied to any other sofas not just specific styles! Very happy

Mandy the assistant was very helpful and helped me to find the perfect sofa. Price very reasonable and it was delivered on time. The correspondence excellent and the driver rang me 20 before they completed the delivery.

Ordering was ok but communication not that good as firstly wrong house number on paperwork was wrong and contact telephone number.
Delivery men were spot on,friendly and very helpful

Knowledgable staff who were courteous

The sofa I received does not resemble the quality or standard of the sofa displayed in your showroom. It is visibly asymmetrical and, in my view, falls well below the standard I was entitled to expect when making the purchase.

I was particularly disappointed that the first inspection report attributed the condition to accidental misuse by the customer, despite photographs I took less than an hour after delivery showing the sofa in the condition in which it was supplied. I had not properly inspected the sofa at the point of delivery because I was occupied dismantling my old sofa so that it could be removed and taken to the tip.

I also dispute the findings of the second engineer, who concluded that the issues were within acceptable tolerances. This does not adequately address the obvious differences in appearance, symmetry, finish and overall quality between the sofa delivered to me and the showroom model I purchased it from. An internal tolerance does not, in itself, demonstrate that the sofa is of satisfactory quality or matches the standard represented by the showroom model.

Customer services subsequently advised me that there was no issue with the sofa and therefore nothing for them to resolve. I do not accept that position.

I have now exhausted the customer-service and inspection process without reaching a satisfactory resolution. I therefore intend to pursue the matter through the Small Claims Court unless this issue is resolved appropriately.

I have retained the photographs taken shortly after delivery, the inspection reports and the relevant correspondence, which I will rely upon as evidence.

My advice please don’t bother with this big headache go elsewhere

I was given a delivery date of 11/08/2026 for my new sofas to be delivered to the store. Based on this date, and as you were unable to arrange removal of my old sofas, I organised for them to be removed and for a new carpet to be fitted on 14/08.

I visited the store on 14/08 and was then informed that there was a 5-day delay with my order. I was told that this would be looked into and that I would receive a call back with an update. Unfortunately, I have received no call.

I am extremely disappointed with the level of service and communication I have received. I made arrangements and incurred additional costs based on the delivery date I was originally given, only to be left without any update

While in the shop, I never felt pressured. Any questions I had were answered clearly. There is an amazing range of fabrics. The salesperson ( trainee ) was very helpful. The only minor criticism would be that after deciding on my purchase, the sales procedure is quite lengthy.

Delivery incomplete, furniture returned to store as the 1 man could not navigate our stairs. When purchased we stated we live in a first floor flat. The man in the shop stated this was not a problem has he demonstrated how the furniture could be dismantled. We have been totally mislead.