I had visited the store a couple of times before making my decision to actually order my suite. The staff were not pushy. I received great service on both visits. Staff were friendly and helpful.
Location
Switch locationForster Square Retail Park, Valley Road, BD1 4RN Bradford, Yorkshire,, GB
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See what reviewers are saying
Having decided on purchasing a sofa I went to Poltronesofa as I felt they were offering quality items showing an Artisan finish. As I entered the store the aroma is wonderful and fresh. I spent a shor... See more
This company is a disgrace especially since this takeover by Poltronsofa. The salesperson Ali pushed me into paying a deposit, and both he and James (calls himself the manager) later admitted they mad... See more
Company replied
•Attentive staff on arrival at the store. •Upon giving the dimensions for a sofa to meet our home needs we were swiftly shown appropriate sized sofas on offer. •Time given for us to make up our... See more
Company details
- #259 of 398 best companies in Home Furniture Shop
About poltronesofà - Bradford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Forster Square Retail Park, Valley Road, BD1 4RN, Bradford, Yorkshire,, United Kingdom
- 01274 767190
4.4
Excellent
2k reviews
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No presure was applied which was supprising
The salsman was very nolegble and knew all the options avalable and advised us well
9 June 2026
Happy to help.
Staff were really helpful, they weren't pushy. Let us look around and were happy to answer any questions. The showroom had a good feel. We were offered a coffee. Some got a tap measure for us. I felt it was an enjoyable experience.
11 June 2026
Great chatty guys respected my home…
Great chatty guys respected my home showed me how my recliner worked and looks great
10 June 2026
As deliverys go this was first class…
As deliverys go this was first class the two lads knew
There jobs no problems
10 June 2026
new sofas
the sofas are really nice . the lad we dealt with instore was very good.they were delivered sooner than expected which was great. the two lads who delivered were also very good.many thanks
6 June 2026
Top class sofas top class service and…
Top class sofas top class service and sorry for late reply cos i fell asleep on the sofa.
4 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quality sofa
2 June 2026
Reply from poltronesofà - Bradford
Ciao Mr Olaleye,
I hope you are well and thank you for your review.
We’re pleased to see that you are happy with the quality of your sofa.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Nice and friendly customer service
Nice and friendly customer service, very pleased with the staff and all were helpful.
30 May 2026
Helpful staff
Helpful staff, not pushy at all and didn't try to steer us towards the more expensive options.
23 May 2026
Good honest staff
21 May 2026
The salesperson was very helpful.
The salesperson was very attentive to our needs as well as giving us the space to look at all the products in our own time. Placing the order was straightforward with help being given all the way.
21 May 2026
Over priced & price negotiations wasn’t…
Over priced & price negotiations wasn’t right. Agreed with one price however at the time of payment I was told some other price. I think they are trying to sell some otc products like some takeaways. I was a Repeated customer.
Your entire intention was to sell product not to solve customer problems. SCS would not be my choice anymore.
But salesperson json was very good & excellent.
Big zero
25 May 2026
Reply from poltronesofà - Bradford
Good Afternoon Sourov,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your recent experience did not meet your expectations, particularly regarding the pricing and communication during your purchase.
I can completely understand how frustrating it must have been to agree on one price and then be presented with a different amount at payment stage and I apologise sincerely for any upset caused.
We’re also disappointed to hear that you felt the focus was more on selling additional products rather than understanding and resolving your needs as a valued returning customer. That is certainly not the experience we aim to provide.
Looking over your order I can confirm that no additional items have been added or charged for however a free delivery and stock discount have been deducted.
Your comments have been noted and will be shared with the relevant team as this helps us work towards improving our customer experience moving forward.
If you have any questions then you can reach the store on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Really helpful and even made me a cup…
Really helpful and even made me a cup of tea while deciding settee and colour
29 April 2026
A very smooth experience!
This is not our first visit to the Bradford showroom, so we knew that we would receive very good service, and so it was, in fact excellent service and attention especially from your salesperson Jason.
Everything was very well explained, and made the whole experience of choosing our new 2 seater go very smoothly.
9 May 2026
Excellent service from the moment we…
Excellent service from the moment we walked into the store to the moment we left
Jason was very helpful and not pushy
Well done
8 May 2026
The company kept in touch with us all…
The company kept in touch with us all the way through the delivery and the drivers were great. They were friendly and respectful of our property.
1 May 2026
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