Customer service in store was great. Delivery was excellent and the product is great very happy

Arrived an hour early which was good
However my battery packs did not arrive.
Went to the Cannock store to let them know awaiting an answers
Sofa is lovely
Staff very friendly

Furniture arrived when advised and being boxed rather than fully assembled made getting the settee and armchair into my house much easier. No problem with the furniture other than the easy glide pads were not delivered. I phoned and was put through to the shop where the furniture had been purchased from and then go to the shop to collect them.

They came before time which was even better than expected.
Them moved the goods into place and was very polite

Had the sofa that we looked at online in store. Was very comfortable.
Staff explained different materials and options ( recliner, headache support etc). Was very knowledgeable. Whole sale was completed within 40 minutes.

Good staff and felt comfortable

Man that served us was really good
2 lads that built settee were really courteous kept upto date

Generic message received which indicated sofa was being delivered. In fact only 3 cushions were delivered leaving us with a sofa for 6/8 weeks. Store management advised ‘nothing could be done’. Terrible customer service and generic emails should be reviewed and order number recorded in text!

Very helpful on entering the shop, explained how you can order different sofas in any colour and material . Helped me match a 2 seater sofa with a 3 seater sofa
Staff member-Amandeep provided excellent service

Very helpful and pleasant. Nothing was too much trouble

Delivery was without any problems at all good communication via text messaging with tracking which was easy to follow,

Also received a telephone call to say they were 10 minutes away and when they arrived they soon assembled our two recliner chairs and sofa.
Excellent service would highly recommend Poltronesofa to our family and friends.

Friendly, helpful staff

Friendly helpful advice after being left alone to look around.

Really helpful & friendly. Very knowledgeable too, so we chose a lovely recliner sofa. Emma also explained we could get batteries for recliner. Was suprised you don't sell them with the sofa's?

Staff couldn't do enough for you,very knowledgeable and efficient.

The 2 delivery blokes had a hard task in hand delivering my recliner sofa and chair to my flat when on the 3rd floor with no lift. But this didn't stop them at all. They delivered, put it together, set it up and made sure I was happy where they had put it before I left. 5* service

Very polite delivery men, everything went smoothly and definitely was on time and kept me informed.
Chairs are somewhat firm at present but hopefully they will soften with use, only just had them a day so early day's.

Really good customer service

From our first visit to your store right through to delivery and setting up our 2 sofas your team's service has been spot on. In store sales was helpful, gave us time to wander, look at a number of options and never pushy. We agreed a mutually convenient delivery date and cleared the room in readiness. We followed your tracking system until the van arrived and your team once again were very helpful and efficient. No mess left behind and 2 comfortable sofa's. Thank you and your team from us both.

Very helpful staff who helped my elderly mom with her choice of chair. Everything was explained carefully to her and she was very satisfied with her purchase