poltronesofà - Cardiff Capital Reviews 

1,270
TrustScore 4.5 out of 5

4.7

4 Capital Shopping Park, Leckwith Road, CF11 8EG Cardiff, Glamorgan,, GB


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Rated 5 out of 5 stars

Welcoming, helpful staff. Beautiful range of sofas - best quality and comfort on the market (after trying every sofa shop in the city!), spotlessly clean and fresh store, and Julia - who served me - c... See more

Rated 5 out of 5 stars

Robin welcomed us as soon as we entered the store. He said he would leave us have a look round by ourselves but explained how it all worked and there if we needed anything. Loved the fact that you cou... See more

Rated 5 out of 5 stars

Excellent friendly informative service from Chris at the Leckwith store in Cardiff. Store very impressive with great displays and quality furniture. Prices were great plus we managed the discount and... See more

Rated 4 out of 5 stars

Show room staff are very helpful and informative in terms of product specification. I did bot feel pressured and was given plenty of time to wander around and our pace. However, and im glad i Lef... See more

Company replied


Company details

  1. #257 of 396 best companies in Home Furniture Shop

About poltronesofà - Cardiff Capital

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 4 Capital Shopping Park, Leckwith Road, CF11 8EG, Cardiff, Glamorgan,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,270)

17,681 reviews in the last 12 months

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Rated 3 out of 5 stars

Ordered two sofas on January 19th and…

Ordered two sofas on January 19th and they were finally delivered on May 20th! Delivery dates kept shifting which was a nightmare. Frustrating communication throughout until a few days ahead of delivery and then all good. Delivery drivers great and sofas are also great!

30 January 2025
poltronesofà - Cardiff Capital logo

Reply from poltronesofà - Cardiff Capital

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I can completely understand why this would be upsetting for you. As our delivery dates are estimated we advise of a four week lead way either side of the estimated delivery date. I am very sorry to see that this had been frustrating at the time.

We are glad to here once a delivery date had been set in place you're delivery process had went ahead as planned and the service provided by the delivery crew was a great experience and you are happy with you're order.

Many thanks,
Bradley - ScS Social Media Team

Rated 5 out of 5 stars

Successful delivery

Sofas was being delivered to mother-in-law who who is in her late 70s. Sofas were a bit tricky to get through front door so looked fir alternative route which was successful. Very happy mother-in-law!

28 April 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting for an arm chair that was…

Still waiting for an arm chair that was ordered in January. Had a text last week to say it was finally coming today. Waited in all day and it's not here. Can't get through to the customer service on the phone and they never called back. Very disappointed with lack of communication and delays in delivery

24 April 2025
Unprompted review
poltronesofà - Cardiff Capital logo

Reply from poltronesofà - Cardiff Capital

Good Morning Sali,

Thank you for your review and I hope you are well today.

We are sincerely sorry to hear your order had been arranged for a set delivery date for 24/04/25 which you had to wait in for a whole day leading you being unable to get in contact with our Customer Support department and deeply apologise for any inconvenience this would had caused for you.

Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and look into this further for you.

Many Thanks
Bradley - ScS Social Media

Rated 4 out of 5 stars

Very Good Experience

Friendly, knowledgeable staff (Stuart) from start to sale of sofa. Good advice and able to compare various items.
Reminders were sent on several occasions before the delivery date. Tracking was good and able to see when expected despite time window. Delivery up to the door and sofa assembled well and in short amount of time.
Took all packaging back with them as promised.
No complaints and very good experience.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from the SCS team.

Great experience with SCS from the initial purchase, Stuart the sales representative was knowledgeable and helped us with our decision, we ended buying an ex display for I believe a good deal.

Delivery was also a great experience, Dai and Scott communicated throughout the day so I was able to leave work 15 minutes before, they made sure everything was in working order before they left, a great experience all round.

BDW-073-759

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service from Chris

Great customer service from Chris, nothing too much trouble. Wealth of knowledge and experience after looking for a sofa for months would highly recommend Chris. Great assist to your company. Will definitely recommend. 5 stars 🌟

15 March 2025
Unprompted review
Rated 5 out of 5 stars

This is my 3rd set of sofas from SCS &…

This is my 3rd set of sofas from SCS & I've always had the same salesman, which I'm glad about as he is very friendly & helpful.
I waited a little longer for this delivery, but things don't always go to plan & I'm thrilled to have my sofas now. They are gorgeous. The delivery men were great! Very professional & friendly.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service received when we went to…

Great service received when we went to choose our sofa. No heavy handed sales pitch, the assistant Chris was really helpful, friendly, and knowledgeable. He gave us all the information we needed :)

19 January 2025
Unprompted review

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