The store is really nice - it smells great and the layout is really inviting. All the staff inside are really helpful and friendly without being pushy or applying pressure to make a sale - theyre... See more
Location
Switch locationUnit 2, Kingstown Retail Park, CA3 0JR Carlisle, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great show room with lovely smell and excellent service from Charlee Liked the style of letting you browse before they approached Very helpful though would have liked to take fabric sample home t... See more
Very happy with the service we received today from Graeme . Such an easy and pleasant shopping experience . No pushy sales approach like other retailers. Genuinely helpful and straightforward purchase... See more
The store assistant lily made the experience of buying a new sofa after having ours more than 20 years so easy. Her knowledge and listening skills were amazing meaning we purchased the right furnitur... See more
Company details
- #256 of 396 best companies in Home Furniture Shop
About poltronesofà - Carlisle
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 2, Kingstown Retail Park, CA3 0JR, Carlisle, United Kingdom
4.7
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lots of choices and staff very helpful
Lots of choices and staff very helpful
7 June 2026
Unprompted review
Very helpfull and lovely staff look…
Very helpfull and lovely staff look after us in helping too pick sofas
1 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
DO NOT BUY FTOM
If I could give nil I would. Ordered and paid I full 10th Jan 2026 for delivery start of May. Heard nothing from them multiple calls later it's there but just needs delivered stilkno contact for delivery then they stop answering only get vm. When we finally got through and said why we called told sorry im on another line and hung up sent email now for full refund as this becoming a running joke
5 June 2026
Unprompted review
Reply from poltronesofà - Carlisle
Ciao Claire,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry to read about your experience and apologise sincerely that we have not met your expectations on this occasion regarding your delivery.
I can completely understand your frustration as this is not the service that we would expect for our customers.
It is noted that you have now since spoken with the store and a resolution put in place.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great selection
Great selection to choose from very helpful and friendly staff first class service
2 June 2026
All the staff in the Carlisle store…
All the staff in the Carlisle store were so helpful, especially Jordan and Stephen. I haven't received my sofa yet but I'm sure everything will be great
28 May 2026
Lilly introduced herself and explained…
Lilly introduced herself and explained to us what the label colouring on the sofas meant. She explained to us the different features of some of the sofas and the choices of the different fabrics. Lilly was polite and professional during our visit.
25 May 2026
Unprompted review
Staff were very helpful and made us…
Staff were very helpful and made us very happy and thank you to the young girl who was very helpful just hoping my sale comes here on time stated thank you.
27 May 2026
Reply from poltronesofà - Carlisle
Ciao Mr Williamson,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
We are pleased to see that you found the team to be helpful and had a positive experience on your visit.
We appreciate your order and will reach out once this is ready for delivery.
As you have rated us as 1* this would be deemed as negative feedback. It would be great it you could update your review to reflect your great comments.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards
Lynsey - Poltronesofa at ScS
Social Media Team
Very happy with quality if my sofa and…
Very happy with quality if my sofa and the delivery
22 May 2026
Steven the assistant was very helpful…
Steven the assistant was very helpful and we were extremely satisfied with the service
21 May 2026
Excellent customer service from Lisa
Excellent customer service from Lisa ! She knows her stuff and was very helpful in helping us decide what we wanted
19 May 2026
Michael although new was very good
Michael although new was very good, great service from all
22 May 2026
The two men that came were truly…
The two men that came were truly outstanding did t just walk through the house to see where the sofa was going but put blankets down throughout. It was pouring with rain but it didn’t stop them delivering a great experience. No mess at all. Thank you
22 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.