Well, what can I say, such a lovely atmosphere, friendly approachable Sales Team. I was left to peruse with a coffee, and fell in love with a beautiful sofa. After serious thought, I returned with m... See more
Location
Switch locationUnit 6 Castle Vale Retail Park, Chester Road, B35 6HB Birmingham, West Midlands,, GB
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See what reviewers are saying
Very pleasant and welcoming staff on our arrival at your store. Explained to us about the sofas available, fabrics etc. Left us alone to browse around your shop at our own pace which enabled us to dis... See more
The salesperson was very helpful and patient while we chose our fabrics. He was also good at explaining our options.
The recliner three-seater settee is power opereated which we were not told when it was ordered; I assumed it was manual. There is nowhere close enough to plug it in without causing a trip hazard to... See more
Company replied
Company details
- #252 of 399 best companies in Home Furniture Shop
About Poltronesofa - Castle Vale
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB, Birmingham, West Midlands,, United Kingdom
- 0121 776 5410
4.6
Excellent
2k reviews
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The salesperson was very helpful and…
The salesperson was very helpful and patient while we chose our fabrics. He was also good at explaining our options.
24 June 2026
Friendly staff
Friendly staff, also very knowledgeable about the furniture. Left alone to have a good look around. Would recommend.
3 July 2026
Very smooth process and delivery…
Very smooth process and delivery drivers were fantastic, love my new sofa and chair
28 June 2026
Bobby really made our day
Bobby really made our day! He made us feel at ease, and we loved that we was able to just look around at our own pace without being followed like in other sofa shops.
We really are excited to receive our sofa and thank you to Bobby for going above and beyond. Not just for us. But for the kids and my mom too!
11 June 2026
Kerri was great in shop lads were very…
Kerri was great in shop lads were very professional love it
26 June 2026
Excellent
Well, what can I say, such a lovely atmosphere, friendly approachable Sales Team. I was left to peruse with a coffee, and fell in love with a beautiful sofa. After serious thought, I returned with my mom, and we all engaged in great conversation, and I paid my deposit. Bob was amazing as were all members of staff, very easy transactions. We got a lovely tote bag too. Service like this is priceless, Grazie, Arrivaderci....
22 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery was good staff good the…
Delivery was good staff good the product a single leather is not good have not sat on it yet the seat leather is puckerd waiting to see if improves if not will be in touch with S.C.S.
21 June 2026
Reply from Poltronesofa - Castle Vale
Ciao John,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your chair following the delivery.
We do send all customer a copy of our care guide, via email, when a order is placed in store to keep your furniture looking its best.
If you feel that there may be a manufacturing fault present with the seat leather then please complete our online contact form.
This allows us to obtain all of the relevant information that we need to assist and advise on the next steps.
The link that you need is: https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Pleasant Visit
Nice welcoming atmosphere in the Castle Vale store and very helpful gentleman (Tan) who assisted me in making my choice.
16 June 2026
They was really helpfull
They was really helpfull. Answered all my questions,made me and my husband very wecome.
16 June 2026
Great service instore
Great service instore.
Great post-sale, pre-delivery communication. Clear instructions as to when to expect our delivery.
Great delivery-setup service, very quick & tidy.
18 June 2026
Very disappointed
The recliner three-seater settee is power opereated which we were not told when it was ordered; I assumed it was manual.
There is nowhere close enough to plug it in without causing a trip hazard to a 90-year-old.
So, we have paid extra for something that can't be used.
18 June 2026
Reply from Poltronesofa - Castle Vale
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion and that your furniture is not what you had expected on arrival.
Looking over your order document I can see that your sofa was ordered as a power recliner which is shown on the confirmation email that was sent.
I am sorry if the outcome is not what you may have hoped for.
If you have any questions then you can reach us on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from Poltronesofa - Castle Vale
Good Afternoon Miss Brown,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us. If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Venessa was very professionally helpful…
Venessa was very professionally helpful with a good attitude and understanding of customers need. She showed us so many different options and understood our needs and she is very patient, lovely approachable lady.
9 June 2026
Would just like to say a special thanks…
Would just like to say a special thanks to Kerry louise very helpful without being too pushy
11 June 2026
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