I had my heart set on a new sofa ❤️ We visited the store at Chester Greyhound Retail Park. From start to finish we had an incredible experience with Tristan. He was Welcoming, informative and very... See more
Location
Switch location2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Haven't taken delivery yet but the customer service was exemplary, extremely friendly and knowledgeable. The stock was far more appealing than other nearby outlets with good variety and range of style... See more
A great service from first going into the store and choosing our sofa until taking delivery. The staff were friendly, helpful and knowledgeable. We were kept updated as delivery neared and on the d... See more
From visiting store choice excellent and member of staff very helpful and knowledgeable, exlplaining allocations available. Delivery process very good, team were polite and professional. All packagi... See more
Company replied
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Chester
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, United Kingdom
- 0191 731 3300
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All Very pleasant staff nothing too…
All Very pleasant staff nothing too much trouble. Great experience buying a sofa from them.
May use AI-assist with repliesRead more
Polite and precice
Polite and precice. I did raise concern about the stitching quality and how the back flap going towards floor looked bad. I was given a leaflet and told to complain in 30 days

Reply from poltronesofà - Chester
Great service when buying
Original went in on may bank holiday, service was great staff amazing explained in detail about the sofas i like.
Then I went back few weeks later after deciding between sofas. Same staff helped me. As soon as I said the sofa the colour etc. It took about 20mins and it was all done and bordered very fast very efficient. No hassle.
Jack was a very helpful salesperson
Jack was a very helpful salesperson, and answered all questions.
The whole process from purchase to…
The whole process from purchase to delivery was really good and received food communication throughout. The delivery drivers where very professional attentive and polite A+ took good care in my property and took all packaging away ... Only point is that I feel the company should allow slightly more time per delivery to allow the drivers to be on the top still at the end of the day

Reply from poltronesofà - Chester
Great instore service & ordering…
Great instore service & ordering process, delivered on time within the time frame stipulated. Furniture was unpacked built & demonstrated before we gave it the once over for obvious defects. All packaging was taken away by delivery guys too 👍
Jack was very knowledgable about the
Jack was very knowledgable about the
Various furniture pieces we looked at and
Helped us choose the right suite for us.

Reply from poltronesofà - Chester
Staff brilliant explained everything…
Staff brilliant explained everything about the products and company.Had plenty of time for us nothing was too much trouble,superb
Very good and helpful staff
Very good and helpful staff. They explained everything clearly and answered any questions we had.
Not as professional as the sales man
They where ok, in and out in 15 mins.
We tidied up all the bits of packing and checked the recliners worked ok as they drove off 😀

Reply from poltronesofà - Chester
Very friendly and helpful staff who…
Very friendly and helpful staff who were knowledgeable about their products
Very efficient and tidt
The delivery drivers were very polite…
The delivery drivers were very polite and efficient
We had such a wonderful time with…
We had such a wonderful time with Hannah! From the moment we stepped into the store. She greeted us with such genuine warmth. Hannah knew everything we needed to know about the suites in store. She gave us great advice and because of that, because of Hannah, we were fully committed to buying a suite from the store, it was just a question of which one. We selected a beautiful suite and left the store feeling so well looked after. Thank you Hannah. We miss you already. Also, the coffee was awesome!
The salesman was helpful in finding the…
The salesman was helpful in finding the right sofa for my needs.
Once purchased the salesman gave me an idea of the timeframe for delivery.
Then received a message to give me a provisional delivery date however I was easily able to rearrange it for a more convenient date. The day before I was given a time frame and On the day I was kept updated with the time of delivery and was able to track the drivers as they were on their way.
I recommend to all friends
I recommend to all friends, amazing product and service from all staff.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







