poltronesofà - Colchester Reviews 

1,215
TrustScore 4.5 out of 5

4.7

2B The Tollgate Centre, Tollgate West, CO3 8RG Colchester, Essex, GB


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Rated 5 out of 5 stars

The quality of the sofa's was excellent and Zelda was very helpful with information. We were not pushed to buy and no rushing, in fact we spent a couple of hours going back and forth eliminating down... See more

Rated 5 out of 5 stars

Our Sales person was Zelda at the Colchester branch, excellent products knowledge. She showed us suitable sofas for our stature, the seat depth being the most challenging issue! We went away, thought... See more

Rated 5 out of 5 stars

The staff in the shop were knowledgeable, friendly & efficient. They explained the many fabric options & sizes. Payment & ordering was easy. Near to delivery day They sent us clear instructions b... See more

Rated 2 out of 5 stars

The delivery tracking system worked well earlier today and the delivery was on time. The delivery team assembled the 3 SEATER SOFA REF 10346908 which was fine. But when assembling the ARMCHAIR REF... See more

Company replied


Company details

  1. #253 of 396 best companies in Home Furniture Shop

About poltronesofà - Colchester

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 2B The Tollgate Centre, Tollgate West, CO3 8RG, Colchester, Essex, United Kingdom

  • 01206 216650

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,215)

15,536 reviews in the last 12 months

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Rated 5 out of 5 stars

The quality of the sofa's was excellent…

The quality of the sofa's was excellent and Zelda was very helpful with information. We were not pushed to buy and no rushing, in fact we spent a couple of hours going back and forth eliminating down to 3 then 2. As my wife like one and I liked the other we had one of each in the same colour with the reclining features we liked. A good experience, thanks Zelda.
Only minor irritation is that the website has a problem preventing me to register for an account which I'm sure will be fixed soonest.

9 July 2026
Rated 5 out of 5 stars

All we have to say what a great…

All we have to say what a great experience
We had a great the lady who severed us was
Zowy she was so helpful and as we were looking around she asked can she help us we said just looking but then we found a sofa and chairs that we liked so we spoke to Zowy
and she helped us and she asked us if we wanted a cold drink which we said yes
So thank you Zowy for your kindness
Best regards MR MRS H

8 July 2026
Rated 5 out of 5 stars

Quality products and reasonable prices

Our Sales person was Zelda at the Colchester branch, excellent products knowledge. She showed us suitable sofas for our stature, the seat depth being the most challenging issue! We went away, thought things through, no pushy sales techniques and we were back to place our order! Everything from insurance, finance & delivery was discussed in detail. … we feel very happy with our decision … now all we need is in move date to our new home 🏠

22 June 2026
Rated 5 out of 5 stars

Service was excellent

Service was excellent - the person who looked after us (Gill) went out of her way to be helpful - we are looking forward to having the sofas delivered and would totally recommend this business to anyone

1 July 2026
Rated 5 out of 5 stars

The lady who served us was a most…

The lady who served us was a most brilliant person who was extremely helpful and most obliging. An asset to your company. Your products are exceptional in design and quality. A good all round experience,

1 July 2026
Rated 5 out of 5 stars

Great delivery guys

Great delivery guys, very helpful, nothing was too much trouble, good experience all round, very pleased, thank you very much, love my new sofa.

19 June 2026
Rated 5 out of 5 stars

The communication was excellent

The communication was excellent, they let me know the day before and phoned me to say they were 40 minutes away. They managed to get the sofas into the lounge with care and professionalism. They set the sofas up where we need them, sorted out the plugs for the raised leg mechanism. They were polite and courteous. I offered them a drink but they said no because the company track where they are and they cannot stay too long at any of the houses. That is a shame given how hot the day was when they delivered

22 June 2026
Rated 4 out of 5 stars

From payment (Feb) to getting the chair…

From payment (Feb) to getting the chair (June) was too long but pleased with it now it’s here.

19 June 2026
poltronesofà - Colchester logo

Reply from poltronesofà - Colchester

Ciao Helen,

I hope you are well and thank you for your review.

I am very sorry that the wait time for your delivery was longer than you may have hoped for however we are glad that you are happy with your chair now it has arrived.

Thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 2 out of 5 stars

Guy that delivered the sofa were…

Guy that delivered the sofa were amazing but the quality of the sofa is a absolute let down not happy at all after what we paid and as usual once scs have delivered you can't contact them to tell them about the faults,have been trying all day

19 June 2026
poltronesofà - Colchester logo

Reply from poltronesofà - Colchester

Ciao Jane,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have concerns regarding the quality of your furniture following your delivery and please accept my apologies for any difficulty encountered when trying to contact us about this.

I have tried to call you this morning however there was no answer. I can confirm that the delivery crew have reported the concerns that you have and a service has been raised so that we can look to resolve this as quickly as possible.
Your details have been passed over to the 3rd party technicians at Emmiera, who will contact you directly over the next 3-5 days regarding the next steps.

If you need any help in the meantime then please contact our aftercare team on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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