We were made to feel very welcome. After receiving an email with preliminary order data we were able to consider this information at home. We returned to the store the next day to discuss our changes... See more
Location
Switch location10B Kingsway West Retail Park, Kingsway West, DD3 8RX Dundee, Angus,, GB
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See what reviewers are saying
The delivery was prompt and efficient. The crew were friendly and explained all the operations to our satisfaction, checking all the goods for any faults, which there were none. This was after a pleas... See more
Was not pounced on as soon as we entered shop however once we showed intrest in settees manager came over.we decided to purchase settees was told it would be next day delivery but later told it... See more
Company replied
From the moment we set foot in the store, we were met by staff in a polite manner and offered a tour. Darren was our salesman who explained our choices and options professionally. All over great expe... See more
Company details
- #254 of 398 best companies in Home Furniture Shop
About poltronesofà - Dundee
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
10B Kingsway West Retail Park, Kingsway West, DD3 8RX, Dundee, Angus,, United Kingdom
- 01382 831030
4.4
Excellent
2k reviews
Asks customers to review
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Exceptionally friendly and…
Exceptionally friendly and knowledgeable member of staff. Lovely to have someone so easy to relate to. Born salesman of course.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lads who delivered the settee were very…
Lads who delivered the settee were very helpful and efficient.Only drawback was how long it took to get the settee from the factory.
29 July 2026
Reply from poltronesofà - Dundee
Ciao Dorothy,
Thank you for taking your time to leave us your review.
We are happy to see that you found your delivery crew very helpful and efficient but can understand the frustration with the lead time taken for you to receive your goods.
If there is anything else we can help with please feel free to reach out and we will be happy to assist.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Excellent service all round
29 July 2026
Paul was really helpful and showed us…
Paul was really helpful and showed us all available options.
10 July 2026
The delivery was prompt and efficient
The delivery was prompt and efficient. The crew were friendly and explained all the operations to our satisfaction, checking all the goods for any faults, which there were none. This was after a pleasant visit to your Dundee store originally.
29 July 2026
The salesman explained a lot to me re…
The salesman explained a lot to me re colours and getting the right couch no chasing to pressure you it was a proper way to be treated
27 July 2026
Lovely smell on entering showroom
Lovely smell on entering showroom. Staff were welcoming but not pushy. Salesman was very helpful and knowledgable.
23 July 2026
In store experience excellent staff…
In store experience excellent staff helpful and knowledgeable.
24 July 2026
We dealt with a lovely gentleman who…
We dealt with a lovely gentleman who explained all the different combinations of style & fabrics we could choose. This made purchasing our new suite much easier than anticipated.
23 July 2026
Both guys delivered and built it in a…
Both guys delivered and built it in a professional manner
No issues, good service
24 July 2026
The service at purchase
The service at purchase. Paul the salesman was very helpful
The delivery went smoothly and the 3 young men were very efficient and friendly.
Sandra Tosh
24 July 2026
Great friendly service and advise
Visited SCS Dundee had a very positive experience no pressure to buy or felt pushed to purchase warranty, cleaning kit etc, we actually did though after clear reasoning behind doing so by Darren who was extremely helpful and understanding. No pushy sale techniques just a genuinely nice guy giving informed advice
23 July 2026
Lovely store
From the moment we set foot in the store, we were met by staff in a polite manner and offered a tour.
Darren was our salesman who explained our choices and options professionally. All over great experience to purchase our sofa.
18 July 2026
We were made to feel very welcome
We were made to feel very welcome. After receiving an email with preliminary order data we were able to consider this information at home. We returned to the store the next day to discuss our changes. The member of staff went through the process willingly taking care to ensure we were satisfied. Excellent.
22 July 2026
Unprompted review
Brilliant service
I was very well informed of when the delivery would arrive and the driver phoned to say what time they would be. Very good service to put sofas in place and build. All round a great service
17 July 2026
Very helpful staff without being pushy
Very helpful staff without being pushy, answered all questions and gave excellent advice when required
9 July 2026
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