sales person was very knowledgable very helpful not pushy .knew what he was selling .the delivery service was excellent

The 2 delivery guys were friendly and helpful. They set up our suite, made sure it was working ( recliner suite ) , they took all the rubbish away thankyou to perry and brendan for their excellent service

Lots of information given as we made our choice. Order and delivery explained and we were happy with the service

Salesman was very helpful , not pushy and polite

Very pleased.staff polite and left us browse round till we found something we liked and culled staff to help us and sorted things out very pleased

The delivery men soon had our two sofa’s set up and checked everything was ok. They were very
Proficient and took away all the packaging with them when they left.
The only negative we had to wait 14 weeks for delivery.

The staff from the start to the delivery crew then a great Leather armchair arriving,so comfy.

Long wait for sofa, well worth it. Well informed for delivery no problem. Great craftsmanship. Good delivery .

Very helpful member of staff called paul

Was very understanding to our needs

Very professional from start to completion.

Chose a lovely green leather suite. Lady who served us was polite and knowledgeable. Explained all the different options and without any pressure

Really helpful, not your usual pushy sales type. Relaxed approach

Yes greeted and then left to roam. Martin very helpful and explained the delivery times etc

After waiting another two weeks without a sofa as delivery was not as informed I then took a full day off work as delivery was in the daytime and it arrived at 7pm!! So,lost a full days pay (The delivery men was really good but I could tell they was very overstretched) after unpacking the suite we find that the legs are a different colour to the chair and footstool and the recliner chair has no power pack so I am unable to use this, trying to get through is a nightmare as no option to press for customer care so on hold for over half an hour, eventually get through and I have to send an email with all the same information on that I had just told the aftercare team…. I despair and feel very sceptical on this being resolved quickly. (But I hope I’m wrong) it wasn’t the experience I wanted although the Grimsby store staff was fab!

Staff friendly and helpful on arrival, asked if we had been to the shop since the takeover and explained what sofas could be fitted with which fabrics. Then went on our way about the store. Sofas were all lovely and plenty of room to get an idea of how it would fit inside our own home.

Only issue was that every 5 minutes, or every time we moved to look at the next sofa, a member of staff would approach and insert themselves into the conversation or ask a question. I had expressed multiple times that I was only interested in looking at that moment, and when we were ready to purchase we would come and find them. Despite this, they continued to follow us through the store on both floors.

When we returned the next day to finalise the purchase, we were looked after by a different member of staff. Same shadowing as the first day.

However, the purchase process was quick and easy. Took no more than 10 minutes to enter and double check the entire purchase and be sent confirmation emails.

Would've been nice to be offered a hot drink and one of the tote bags during our purchase just to make the experience a little more enjoyable, but overall not bad.

Hoping the quality continues when our furniture arrives.

My sofa is damaged and I’m waiting for someone to contact me after filling in the form

Very welcoming store
Nice smell
Lovely set out

We purchased a sofa from SCS and Martin was very professional and friendly throughout. Great service!