Great team, threesome worked well. Wondered why one had to take photos of front entrance and passage then location of site for furniture, when they delivered through back entrance via garden. Handy... See more
Company replied
Location
Switch location15 Queensgate Centre, Edinburgh Way, CM20 2DA Harlow, Essex,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Clear explanation of the store arrangement on entry and the product options. Very helpful staff. Found exactly what we were looking for. Good timeline for delivery.
We were greeted by very friendly staff who were extremely helpful and very pleasant. They answered any questions we had and explained the whole process in detail. Plus it smelt absolutely amazing in t... See more
We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about de... See more
Company details
- #257 of 396 best companies in Home Furniture Shop
About poltronesofà - Harlow
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
15 Queensgate Centre, Edinburgh Way, CM20 2DA, Harlow, Essex,, United Kingdom
- 01279 630130
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done Poltronesofa Harlow
Clear explanation of the store arrangement on entry and the product options. Very helpful staff. Found exactly what we were looking for. Good timeline for delivery.
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When Sofa was delivered
When we purchased the sofa, we were treated really well, the salesman was really lovely and let my nephews try out all the seats. All went well, we're told we would get a call nearer the time for delivery. Call came, delivery attempt was made, guys couldn't get sofa through the door, said he would explain the procedure, where the desmantler would come and bring it in in pieces. Thats when our experience turned sour. We were not told by the sales person or the delivery man, that to take the sofa apart would come with an extra cost, ontop of the £2,000+ we had already paid for the sofa. It was brought in and we were told we owed £300. We had empty bank accounts and they wouldn't take a credit card. My husband had to put the payment on his credit card. We are now £350 overdrawn. I think this is very wrong. We should have been warned about this charge but it was never mentioned. Very angry
24 August 2026
Reply from poltronesofà - Harlow
Good Morning Glenn,
I hope you are well and thank you for your review.
I am very sorry to see that your delivery did not go as expected on the day and the furniture was deemed to be non-fit.
I apologise also that you were unaware of the charges required for an upholsterer to assist.
I appreciate that it must have been distressing if the upholsterer did not provide you with a quote beforehand however we do advise on your order confirmation document that any fit issues are a customers responsibility.
Again I apologise for any upset or inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Friendly sales persons very helpful and…
Friendly sales persons very helpful and very polite
22 August 2026
Reclining chair faulty
22 August 2026
Reply from poltronesofà - Harlow
Good Morning Gary,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that you have concerns with with your chair.
You can certainly raised this with our aftercare team, via our online contact form, on the link below.
This will allow us to obtain all of the relevant information so that we can review this and advise on the next steps.
The link that you need is: https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from poltronesofà - Harlow
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased that you have had a positive experience with us.
I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service
Excellent service. Advised us fully on everything we wanted to know.
21 August 2026
Very pleased with the delivery off the…
Very pleased with the delivery off the sofa. Lads were swift in get sofa into property and had it in place in 15 minutes.
23 August 2026
Staff were attentive and very informed…
Staff were attentive and very informed gave us space to look around enjoyed our experience.
20 August 2026
Great service all delivered on time and…
Great service all delivered on time and set up all packaging removed
18 August 2026
Good experience with professionalism
Good experience with professionalism
Thank you
Can’t wait for my sofas to come
12 August 2026
We were greeted by very friendly staff…
We were greeted by very friendly staff who were extremely helpful and very pleasant. They answered any questions we had and explained the whole process in detail. Plus it smelt absolutely amazing in the store 🤩. Would definitely recommend.
14 August 2026
End to end process was very good
End to end process was very good. Delivery tracking worked great and gents who delivered the chair were friendly and helpful.
13 August 2026
Helpful staff lovely shop plenty to see…
Helpful staff lovely shop plenty to see good quality
11 August 2026
Good service.
There was a good communications regarding the delivery date and the people who delivered were very good and helpful.
4 August 2026
From customer service to delivery…
From customer service to delivery everything was top draw,many thanks
17 July 2026
VANGUARD Great team
Great team, threesome worked well. Wondered why one had to take photos of front entrance and passage then location of site for furniture, when they delivered through back entrance via garden. Handy that contacted us before arrival so we could give directions. The leader was very knowledgeable about construction of chairs. Explained operation. Highly recommend VANGUARD team
31 July 2026
Reply from poltronesofà - Harlow
Good Afternoon,
Thank you for taking your time to share your feedback.
I am pleased to see that the delivery of your sofa went well and that the crew were very knowledgeable, worked well together and communicated well with their estimated arrival time in order for you to give directions.
I am sorry that there was a bit of confusion in relation to photos required at point of delivery - rest assured this is to show that delivery was successful and to the correct property.
If there are further queries please do not hesitate to reach out and we will be happy to help
Warm Regards,
Lauren - Poltronesofà at ScS
Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.