the gentleman who looked after us while looking for new sofas was excellent NO HARD SELL which was great very knowledgeable about your products. all in all a very pleasant couple of hours
Location
Switch locationUnit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire,, GB
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First visit was just to look around what was available. Liked not being approached at entry of shop to see if they can help etc. Once I approached staff with questions, polite and straight answers wer... See more
had the rating been solely for the first delivery attempt then it would have been one star, but the store staff and second delivery crew turned things around a little.
Company replied
There was no problem when I wanted to delay delivery. In the days before and on the day itself I had timely updates on the timing. The delivery itself was fast and professionally handled by a pleas... See more
Company details
- #255 of 398 best companies in Home Furniture Shop
About Poltronesofa - Huddersfield
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire,, United Kingdom
- 01484 487320
4.6
Excellent
1k reviews
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Very happy with them friendly staff…
Very happy with them friendly staff always helpful nothing too much trouble
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Apart from coming hours after the…
Apart from coming hours after the recommended slot the lads were in an out and super friendly and set up the sofas perfectly -no issues
8 July 2026
Reply from Poltronesofa - Huddersfield
Good Afternoon Esther,
Thank you for providing us with your 4* review.
I am happy to see that you have had a positive experience with your delivery and that the drivers were super friendly when setting up your suite.
I am sorry to see that your delivery arrived later in the say than expected. Whilst we always aim to deliver in the specified time slot provided on the day of delivery there are occasions where we are unable to do this if there are circumstances arising on the day that prevent us from doing so - e.g traffic.
Overall I am please to read that the experience has been a positive one and I hope you enjoy your furniture for many years to come
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
No problems put where we wanted checked…
No problems put where we wanted checked all worked ok and left no mess
8 July 2026
The assistant was very helpful while we…
The assistant was very helpful while we were choosing our new sofa without being too pushy.
7 July 2026
The delivery guys were very efficient…
The delivery guys were very efficient and friendly kept me updated on their arrival time very satisfied
7 July 2026
the gentleman who looked after us while…
the gentleman who looked after us while looking for new sofas was excellent NO HARD SELL which was great very knowledgeable about your products.
all in all a very pleasant couple of hours
27 May 2026
unprofessional first attempt
had the rating been solely for the first delivery attempt then it would have been one star, but the store staff and second delivery crew turned things around a little.
1 July 2026
Reply from Poltronesofa - Huddersfield
Good Morning Keith,
I hope you are well and thank you for sharing your feedback.
I am sorry to see that you had a disappointing experience regarding your initial delivery however we are pleased that the 2nd time around was a more positive service for you.
We really appreciate your feedback and will certainly pass this onto our Distribution Centre, to help us improve moving forward.
Kind regards,
Poltronesofa at ScS
Social Media Team
Really impressed with everything and…
Really impressed with everything and very good price and all
2 July 2026
Hottest day of the year was ano sweat.
There was no problem when I wanted to delay delivery. In the days before and on the day itself I had timely updates on the timing.
The delivery itself was fast and professionally handled by a pleasant and helpful team - and they didn't leave me to deal with the packaging. They took it away without me needing to ask.
All this on the hottest day of the year when they had to carry a 100Kgs sofa up a long flight of stairs.
Thank you guys.
27 June 2026
Late delivery
Initial message said suite would be delivered between 7am and 12 noon. I was up and around at 6.45am. Then the time was changed to 11 - 12 and then 12.11 - 1.11. Going further and further into the afternoon. It said there were no other deliveries before us. It ended up with the suite arriving at 2.35pm. No apologies for being late, changing times, heavy traffic, or anything. What were they doing if there were no deliveries before ours. I would like to know.
We realise they were not based locally but it was unacceptable the way the times changed so often. You had the schedule of deliveries so why not be honest about timings instead of keeping customers waiting around.
I am 76 and my husband 78. He is in hospital on the acute cardiology ward. I needed to go to hospital to see him but instead sat around on a dining chair waiting for most of the day. I couldn't even go for a shower in case they arrived. Obviously he knew the reason I wasn't visiting as you were sending the new times to him.
The customer service in the showroom was excellent. The delivery was very poor. Why say 7am to 12 noon if there is absolutely no chance that it will be delivered then.
We will not be recommending your company to anyone and will make sure that friends and colleagues are aware of the poor delivery schedule.
26 June 2026
Reply from Poltronesofa - Huddersfield
Ciao Godfrey,
I hope you are well and thank you for your review.
I am very sorry to see that we did not meet your expectations on this occasion regarding the delivery of your furniture.
We do advise that all timeslots provided are estimated and can change throughout the day. This is because the team can come across unexpected delays.
I can completely understand any frustration and apologise for any inconvenience that this may have caused you.
I will certainly pass on your feedback to our Distribution Centre, to help us improve our customer experience moving forward.
Thank you for your order with us and we hope that you are happy with your furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Extremely informative sales person…
Extremely informative sales person (Ab). Can't comment on quality as we haven't received yet.
27 June 2026
The delivery crew were quick and…
The delivery crew were quick and efficient when bringing in my new sofa. Its looks great and is very comfortable.
26 June 2026
Very good customer service showed all…
Very good customer service showed all sofa's which helped to make my decision
16 June 2026
just went in out of curiosity and tried…
just went in out of curiosity and tried a few sofa,s
really taken aback by the shear comfort of thier recliners,ended up buying one. salesman was a pleasure to deal with and very informative.
9 June 2026
Helpful and not pushy
Aka ash was extremely helpful, listening to exactly what I was looking for, with my specific requirements.
After exhausting all the showroom options, he designed one specifically to my exact needs.
3 June 2026
Bit of a long wait for our sofas after…
Bit of a long wait for our sofas after ordering.Booked day off work on delivery cos we live in a 3 storey house.Van turned up on time,man came to door and went to van.I presumed he was checking right number but van drove off.Not my wife or myself heard a knock.I presume they were contracted drivers,saw the stairs and couldn't be bothered.Arranged 2nd delivery David and Daniel were excellent and did a great job.A side rest was missing but they have arranged another.
10 June 2026
Reply from Poltronesofa - Huddersfield
Ciao Mr Nicholson,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that your initial delivery did not go ahead as expected on the day and can completely understand how disappointing this must have been for you, especially after taking the time off work.
Please accept my apologies for this and thank you for the great feedback regarding the 2nd delivery which was arranged.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Kammy and the team at Huddersfield …
Kammy and the team at Huddersfield were very helpful, friendly and knowledgeable. Kammy went over and above to help us, Truly a credit to your company. 😊
1 June 2026
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