Good service helpful and pleasant. Not pushy and helpful when needed.

From sales staff to delivery staff Lovely people to deal with would recommend them too anyone very good choice of furniture with a large range of fabrics to cover your suite if one complaint would be the card readers the machines seem to play up a bit but maybe something out of your control

To avoid disappointment go to DFS, don’t bother with these idiots!! I wish I’d gone to DFS!!
Yes, they’ll be charming, but when you’ve placed your order and got your money they’re no longer helpful.
I placed my order on the 14/5/26 and I was assured I’d have my order by the middle of August. I spent almost £2500 treating myself, yet I’m sat on a wooden floor in my living room and now I won’t receive my order until 7/9/26 which is subject to change.
I’ve even emailed the head office and they can’t even be bothered to email me back.
No doubt I’ll get a ridiculous response from one of the customer service team, but I don’t want that I want a response to my email I sent to head office!!
PLEASE AVOID IF YOU HAVE ANY SENSE ESPECIALLY THE KIDDERMINSTER BRANCH!!

Everything was explained to us on purchase , and it all went as they said it would staff members very helpful and delivery drivers , were excellent Well done everyone

Steph was very friendly and helpful.

The staff were very helpful didn’t hassle you whilst we were looking around and could answer any questions very pleasant visit

Staff were very knowledgeable about products. They were really helpful without being pushy.

The lady who served us, we think her name was Alice , was absolutely amazing. She made the process as straightforward and simple as possible for us. She allowed us time to decide by ourselves without us feeling under pressure at all, but was there to give us all the information and help we needed.
Couldn’t speak more highly of her you have an absolute gem there .

We visited your Kidderminster store two days running, your colleague Steph was so patient and helpful on both days and being elderly we didn’t rush. She was amazing her knowledge of the products and her explanations at every stage were really very good.

From the moment I walked into the store I was impressed. The ambiance was lovely as was the greeting. No pressure, but was left to look around at our own pace. From going in just to look, my husband and I knew we liked what we’d seen, no need to look elsewhere. After 3 visits we decided on the Maer sofas which we look forward to receiving. Thank you Stephany for your help which we really appreciated. Freda Holmes

The delivery team was excellent very professional, all packaging was take away they made sure when that all was safe before bringing in the sofa.

From start to finish in choosing our next sofa, delivery was arranged around us, communication was brilliant at the right intervals.
Staff we amazing went above and beyond.

We stepped inside and was greeted with a wonderful smell. Followed by Stephanie who was super smiley and friendly. She had to put up with 4 of us!! Steph helped my Mum find her perfect sofa. She was so helpful showing us all the different styles and colours that we could choose from. When I need a new sofa I will definitely be going to see Steph again. 10/10 for her. She is an asset to the company.

The staff were lovely very friendly and helpful

Very helpful but not pushy

Very helpful and patient would definitely recommend

The poltronesofa sofa bed that I have ordered at your Kidderminster store was not only at a reduced sale price which is great but Alice was a really friendly and helpful member of your staff. I would definitely recommend family and friends to buy at your store

The delivery people Carl and Tyler were very polite and considerate as we are both in our 80s, they soon had our new furniture in place and could not have been more helpful you need to keep these two they were lovely

the crew were great. chatty and informative. very polite. they had the sofas set up and arranged as we wanted in double quick time

We had super customer service in the shop and we love the sofa bed and armchair. The only thing that let the experience down was the delivery of the armchair. The delivery men were a bit careless, resulting in about 6 or 7 scratches on our wooden floor. The gliders we had ordered were also not on either the sofa bed or the armchair. The staff at the shop provided us with gliders for us to attach ourselves and said to contact polygons sofas by email regarding the scratches.