poltronesofà - Kilmarnock Reviews 

2,399
TrustScore 5 out of 5

4.8

Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF Kilmarnock, Ayrshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First sofa that we have ordered from Poltronesofa, very impressed. The sales to delivery was seamless, delivery Guys very professional, courteous and friendly. Sofa is stunning and great price! It w... See more

Rated 5 out of 5 stars

Wide range of designs to choose from. Thanks to the excellent customer service of David and patience we finally made our decision. Delivery first class being kept informed and furniture being set up q... See more

Rated 5 out of 5 stars

Very friendly and helpful staff, there when you have an questions but allowing you to take time to browse on your own. Seamless order system. Billie was excellent, as were other staff when i went back... See more

Rated 4 out of 5 stars

The staff were amazing and so helpful . However i thought one side of my sofa was dirty / soiled by people sitting on it . Not obvious under showroom lights . The delivery guys didnt get the electr... See more

Company replied


Company details

  1. #257 of 395 best companies in Home Furniture Shop

About poltronesofà - Kilmarnock

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF, Kilmarnock, Ayrshire,, United Kingdom

  • 0191 731 3300

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(2,399)

17,797 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Sofa

First sofa that we have ordered from Poltronesofa, very impressed. The sales to delivery was seamless, delivery Guys very professional, courteous and friendly. Sofa is stunning and great price!
It was hard to visualise the sofa, we chose Ivory leather chesterfield style, in the showroom it was displayed in a mustard velvet fabric; however I needn't have worried; it's stunning!

27 August 2026
Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, there when you have an questions but allowing you to take time to browse on your own. Seamless order system. Billie was excellent, as were other staff when i went back into order more cushions. Overall great experience.

20 August 2026
Rated 5 out of 5 stars

Wide range of designs to choose from

Wide range of designs to choose from. Thanks to the excellent customer service of David and patience we finally made our decision. Delivery first class being kept informed and furniture being set up quickly and efficiently by Paul and Michael. We love it.

22 August 2026
Rated 5 out of 5 stars

Great experience

I hate being chased in a shop by salespeople (I end up just walking out), so being left to interact at my pace was brilliant. The service provided was insightful and really helpful, which made our mind up on the product. Thank you

18 August 2026
Rated 4 out of 5 stars

The staff were amazing and so helpful .

The staff were amazing and so helpful .
However i thought one side of my sofa was dirty / soiled by people sitting on it .
Not obvious under showroom lights .
The delivery guys didnt get the electrics from underneath the sofa so couldnt get it to recline ..thankfully my son was here to fix it

19 June 2026
poltronesofà - Kilmarnock logo

Reply from poltronesofà - Kilmarnock

Good Afternoon Ms Tannock,

I hope you are well and thank you for your review.

We appreciate you taking the time to leave your feedback and apologise that you initially were unable to use the recline function after delivery.
Please accept my apologies for this and I will certainly pass on your feedback to the relevant teams.

I hope that you are now enjoying your furniture.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Great Service

Billie at the Kilmarnock store was very helpful, knowledgeable and answered any questions I raised.
All in a very good experience.

3 August 2026
Rated 5 out of 5 stars

Excellent and easy

The whole process was excellent and non stressful. The staff in store were knowledgeable, helpful and friendly.

The delivery was simple. The delivery team were quick, knowledgeable and friendly. The whole process was easy.

6 August 2026

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