Staff in Kilmarnock store very friendly especially Norman who even made us a coffee I have bought a few sofas from the store when it was SCS but the quality of the sofas are a lot better from Poltronesofa I just hope I have chosen the right colour !

Fantastic customer service from Norman and Billie who were both very knowledgeable. Excellent quality sofa.

Norman was very helpful and professional he explained everything about the suite that I had chosen to buy

The Gentleman in Question in the Kilmarnock store was very polite and courteous sorry to say I have forgot his name forgive me but he was very patient with me also so thank you for having lovely staff in the Kilmarnock store

excellent friendly and knowledgeable service. beautiful store, very well laid out with huge choice of products,
Norman was a great help in assisting us with our choice of new sofas.
would certainly recommend you to our friends

Norman was really helpful and patient while I decided what sofa was right for me.
Obviously at this stage the sofa hasn’t been delivered so hopefully that experience is as good as the shopping experience

All went well no mess pleasant guys
Happy with all 😁

Tony was very helpful and left us to make our minds up and gave us all the information we needed and phone us back as he said he would

Very friendly and helpful in store. Not pushy at all. Ordering was straight forward and sofas arrived around the time expected. Kept up to date with the delivery day and time. Delivery guys are very friendly and carefully checked over the sofa then confirmed we were happy. Quality and comfort of the sofa is excellent.

I was well looked after by Norman he certainly knows his stuff.
Very patient & attentive. Explained every detail regarding my purchase.
Excellent customer service skills . Thanks Norman from Elaine Cameron

The staff we dealt with David he made our experience easy.

The delivery was good and they kept us involved with the schedule
A

Good

Good service from staff (James)
Products good and good variety of materials and colours

Fantastic experience from start to finish. Norman made us feel very welcome and nothing was too much for him. His customer care was 2nd to none! Makes such a refreshing difference to have a staff member so passionate about his work and the product. I would definitely recommend a visit to the Kilmarnock shop. I can’t wait to get my suite xx

Excelent service from delivery boys could,nt be more helpful and polite

Since ordering in shop until delivery has been a great experience. Staff in shop spent time with me to ensure I made the right choice of furniture to suit my own personal life,,great information from them. Well done!!!
The delivery was fantastic, kept me updated with times. Delivery men were so polite and built furniture so quickly,,I cnt thank them enough.
I definitely made the right choice of company and I am so happy with my product.
All in all service from start to finish was 100 percent.

Very friendly and helpful what more can you ask for. Thanks guys.

We recently purchased a 3-seater, 2-seater, and armchair from Poltrone, and we couldn’t be happier with our experience. James was our sales advisor, and he was excellent throughout the process. He quickly understood exactly what we were looking for, was incredibly patient, and took the time to explain all the options and details to ensure we were completely happy with our purchase.

The service was professional, friendly, and never felt rushed. We would highly recommend Poltrone to anyone looking for a new sofa, and a special thank you to James for making the whole experience so enjoyable.

First class from order to delivery. David in the Kilmarnock store was so helpful and knowledgeable providing his expert help and guidance. We were kept updated on the delivery schedule throughout and the track facility was fabulous. Our delivery team of John and Gareth were friendly and courteous and got the job done in no time at all. Our new sofas and chair are the icing on the cake finishing a lengthy makeover. Poltrone are second to none for service and value for money.

When chair was ordered they gave us a 14 week wait for chair which was very accurate. The service in store from Norman was excellent. The delivery came exactly when the they said it would. With a tracking telling me where they were, and a phone call 15 mins before arrival. The delivery men were very efficient and friendly Damien and Lucca. Well done to both.