From going into the shop to order the suite with a limited budget I was given the help I needed. The suite was ready for delivery when estimated. Then keeping me informed until the suite was delivered... See more
Location
Switch locationUnit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB
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See what reviewers are saying
The member of staff, "Big Brian", was very patient, helpful and knowledgeable. He understood my requirements, showed me a range of furniture to try and answered my questions. It was a hassle free expe... See more
Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of rea... See more
Company replied
Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... See more
Company details
- #259 of 398 best companies in Home Furniture Shop
About poltronesofà - Kirkcaldy
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, United Kingdom
- 01592 806806
4.6
Excellent
2k reviews
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Very helpful polite staff
Very helpful polite staff , great service nothings too much trouble
7 July 2026
good service and took the time wesofa…
good service and took the time we needed to pick the correct choices
1 July 2026
New sofas
From the point of sale to delivery was seamless, Tracey in Kirkcaldy was friendly and knowledgeable making our choice easier.Had to rearrange delivery which was easy and customer service operator changed no problem. The delivery drivers were on time put the sofas in place and were friendly and courteous.
Happy with sofas , all well so far.
3 July 2026
They guys were polite,friendly,helpful…
They guys were polite,friendly,helpful and on time
1 July 2026
The two guys that delivered my sofas…
The two guys that delivered my sofas were very nice, even though they had a bit of trouble getting them through my foor, they were persistent and got the job done
3 July 2026
Delivery of chairs
Our chairs were delivered between the time it was stated. Kept us up to date about timings. Set our chairs up and gave us all the important information. Friendly and polite guys
3 July 2026
The communication from ordering to…
The communication from ordering to delivery excellent
3 July 2026
The staff that delivered the sofa were…
The staff that delivered the sofa were nice and professional, I'm happy with the sofa and will like day weldone.
3 July 2026
Guys we’re so careful with delivery and…
Guys we’re so careful with delivery and my suite is so comfy
3 July 2026
Great over all experience very…
Great over all experience very satisfied thumbs up to magic Brian and delivery lads
3 July 2026
Chair arrived promply and was out in…
Chair arrived promply and was out in lounge delivery guys were friendly and careful and on time all good
3 July 2026
Kept up to date on arrival time
28 June 2026
Guys were excellent with delivery same…
Guys were excellent with delivery same with the sale no complaints at all. Product is of superb quality
28 June 2026
Great experience all round
Great experience in the shop, explained everything we needed to know. Deliver was a week earlier that first advised so we were vet happy. Delivery guys were friendly and gave good information on our sofa.
28 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from poltronesofà - Kirkcaldy
Ciao Susan,
I hope you are well and thank you for taking the time to leave us your review.
I can see that your furniture was delivered within the estimated date shown on your order document however I am very sorry if this was a little later than you may have hoped for.
Thank you for your order with us and we hope that you are happy with your sofa.
Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery staff were very friendly…
The delivery staff were very friendly and helpful, in fact all the staff were and my furniture was in perfect order.
26 June 2026
Great experience
Great experience - showroom was immaculate and smelled really good (Like you would expect a leather sofa showroom to smell lol), sales people were present but not overbearing and in your face (Barrie)-gave us a brief explanation of ticket colours and process, we were then left alone to look around without any pressures to purchase. When it did come time to purchase all options were explained clearly and fully (There was still no pressure to purchase and were told we could come back at anytime to complete the purchase should we still wish to have a think about it) Barrie was fantastic. Decent price as well which is always a bonus
23 June 2026
Friendly and helpful staff
Friendly and helpful staff, good choice of quality sofas and generally an efficient service.
23 June 2026
I am extremely happy with my sofa
I am extremely happy with my sofa , love it , it's really comfy, and support's all in the correct place, the men that delivered my sofa , 2 of them were very professional in there job , the other seemed like he didn't care at all , his dress scene was not of some one who goes into people home , old baggy shorts and an old t shirt which was not the proper fit , sorry but that's how my experience was
23 June 2026
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