Excellent service from Poltronesofa delivery team. Jonny and Liam delivered and assembled the sofa and chair with ease and was very respectful of my property while doing so. Great communication too, letting me know they were on their way well before they arrived.

In store display and advice given was excellent. Honest information re delivery times appreciated and arrived in good order on time with great comms from the team.

The gentleman who initially sold me the sofa was amazing - I can’t fault the customer service in store. He was lovely, professional and very helpful.

Unfortunately, the sofa was delivered with two scuff marks on two different parts.

The drivers also said one section would not fit through the door (it would) and that they would have to take it out of the packaging which would void the warranty plan I had taken out or that we would have to pay £150 per part to have it taken back and broken down into more pieces (three pieces in total).

My partner ended up having to bring the biggest piece in with him because the drivers were refusing to do so.

For context, my mum has a sofa from SCS (a two seater and a three seater part). Her door frame is much smaller and the two seater sofa is much bigger than one section of ours. Hers got through her door perfectly fine.

We also ordered our sofa in a stain-resistant fabric however after spilling some water on the fabric, this has left a mark on the sofa despite using the cleaning kit provided, it still won’t come out. I don’t know if we received the wrong fabric but it’s ridiculous to describe something as stain-resistant when water has caused a mark.

Again, my mum has the same fabric just in a different colour and hasn’t had this happen with hers so I’m unsure if this is an issue with the fabric being incorrect or that particular colour.

Extremely disappointing so far given the cost.

Excellent service

Staff were really friendly and helpful. Only reason it wasn't a 5 star is because the manager promised to call me that afternoon as he was trying to secure an earlier delivery date for me but he never did so I'm still unsure when exactly my delivery will be!

Staff were very efficient when we ordered the sofa and explained everything throughly
Sofa arrived before the due date which was great
Delivery men were polite,curtious and efficient.

Delivered on time the driver was very good put everything together and then reminded me how to do everything

Lady who served us was very friendly and knowledgeable. Looking forward to receiving our new sofa

Staff very helpful, polite and notvtoo pushy for the sale

The salesman was very professional.
Optimal service.

I knew what I wanted and the sales person took me straight to a sofa that was perfect

From walking into the store the lads were great. Delivery guys friendly and efficient. All round a good experience

From going to the showroom to choose a new sofa , to delivery of our lovely new sofas , every thing went to plan , kept informed, all staff lovely, friendly and knowledgeable

Visited the store early in the year, staff were very helpful and friendly, gave us plenty of time to make a decision on what we wanted.
Sofa delivered this week, arrived on time and the gentlemen delivering it were very helpful a had the sofa put together in no time - excellent job.
The sofa itself is lovely- good quality and well made - very happy with our purchase.

Courteous and knowledgeable member of staff.

Lovely greeting from Cameron, who explained the various products and helped us narrow down what we were looking for, before letting us browse the store on our own. We really appreciated this as other stores have very pushy staff who never leave you alone. Once we’d found our sofa, Cameron was a star in making sure we were happy with all aspects & we were very impressed with his style and depth of knowledge. Overall a great experience & product to match!

The whole experience has been so easy, the team in the store, helpful and cheerful. The delivery crew were amazing on such a hot day, they were pleasant and respectful. Thank you 😊

Staff very helpful in store. Sofa and chairs delivered ahead of scheduled delivery. Delivery staff were professional and helpful.

Kept in touch about the delivery and what time, the delivery men were very good and friendly